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Department: Housekeeping Direct Report: Director of Housekeeping Purpose: The Assistant Director of Housekeeping supports the Director of Housekeeping in directing daily operations of the Housekeeping department. OVERVIE…
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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Assistant Director of Housekeeping supports the Director in managing daily operations, including staff supervision, quality control, and inventory maintenance. This role ensures high standards of cleanliness and guest satisfaction while stepping in for the Director when necessary.
Requirements
Candidates must have at least 2 years of experience in a supervisory housekeeping role and proficiency with hotel PMS software like Opera. The position requires the ability to work flexible hours, including evenings, weekends, and holidays.
Full job description
Department: Housekeeping
Direct Report: Director of Housekeeping
Purpose: The Assistant Director of Housekeeping supports the Director of Housekeeping in directing daily operations of the Housekeeping department.
OVERVIEW:
An elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region’s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated, redesigned guest rooms, suites and residences to its casual and elevated restaurants, wellness facilities and awe-inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before.
The Assistant Director of Housekeeping supports the Director of Housekeeping in managing all aspects of the Housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency.
This role involves supervising staff, maintaining inventory, ensuring compliance with health and safety standards, and stepping in as the acting director in the absence of the Director of Housekeeping.
JOB SUMMARY:
Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry, and back-of-house
Assist in cleaning guest and public spaces
Making beds, changing sheets, washing towels, and assisting with general laundry tasks
Assist in the completion of deep-cleaning and disinfecting bathrooms and kitchens, including toilets, sinks, showers, and appliances
Replenish soap, toilet paper, paper towels, and other consumable necessities in guest and public areas
Supervise, train, and motivate housekeeping team members to ensure productivity and service excellence
Conduct daily room inspections and quality control audits to maintain cleanliness standards
Help manage scheduling, payroll, and attendance tracking for housekeeping staff
Address guest complaints or requests promptly and professionally
Maintain adequate inventory of cleaning supplies, linens, and equipment; place orders as needed
Ensure compliance with safety regulations, sanitation policies, and hotel procedures
Assist with onboarding and performance reviews for housekeeping staff
Collaborate with the Front Office and Engineering teams to ensure smooth room turnovers and efficient operations
Monitor and report any maintenance issues or safety hazards
Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another
Promote teamwork and motivation through daily communication
Communicate and enforce policies and procedures
Conduct pre-shift meetings and review all information pertinent to the day’s activities
Ensure that special guest requests are met in an efficient manner
Manage and monitor key control systems to ensure security
Monitor sound procedures for Lost and Found
Other duties as assigned
ESSENTIAL FUNCTIONS OF THE JOB:
Ability to remain standing for up to 10 hours
Ability to remain stationary in desk/meeting environment for up to 8 hours
Ability to move up and down stairs
Ability to move quickly based on guest needs
Ability to communicate and exchange information effectively
Ability to complete a satisfactory background check
Ability to work evenings, weekends, and holidays as business requires
TECHNOLOGY AND EQUIPMENT USED:
Microsoft Office, including Outlook, Word, and Excel programs.
Property Management software (Opera)
Phone
Computer and Printer/Copier/Scanner
Cleaning Supplies and Equipment
WORKING ENVIRONMENT:
Work will primarily take place in a hotel resort environment
KEY SKILLS & EXPERIENCE REQUIRED:
2+ years of experience in a supervisory housekeeping role
Working knowledge of hotel PMS software, Opera and Actabl (Alice) preferred
Strong organizational skills with exceptional attention to detail
Excellent customer service and communications skills
Flexibility to work evenings, weekends, and holidays, as business requires
Must know how to prioritize, delegate, and respond in a timely fashion
Ability to work under pressure, multi-task, and stay focused while maintaining hospitality
#INDTSR
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.
Offices: 444 Madison Ave, New York, NY 10022, US
hotel managementrevenue managementpublic relations and partnershipsdigital marketinghospitality operationshospitality financefood & beveragedesign and brandingand people management
How much do Management & Leadership jobs in North Carolina pay?
Based on 4085 listings with disclosed salaries, most management & leadership jobs in North Carolina pay between $65k–$179k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in North Carolina right now?
There are currently 16,630 open management & leadership positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in North Carolina?
Companies currently hiring include Domino's, CVS Health, Dollar Tree Stores, American Addiction Centers, Duke Health Technology Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in North Carolina?
Yes — 3123 of the 16630 open management & leadership positions offer remote or hybrid work (904 remote, 2219 hybrid).
How do I apply for Management & Leadership jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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