New York, New York, United States · Hybrid
$150k–$220k/yr
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. …
Skills: Customer success, People leadership, Enterprise account management, Revenue management, Retention strategy
New York, New York, United States · On-site
We're building Percy, the AI agent that runs financial crime investigations end to end. Compliance teams at banks and fintechs are drowning in financial crimes investigations. Transaction volumes are surging, regulators …
Skills: Sales engineering, Business operations, GTM strategy, Revenue operations, Data analysis
New York, New York, United States · Hybrid
$300k–$350k/yr
About Cape Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be trade…
Skills: Information security, Security leadership, Network infrastructure, Product security, Cloud security
New York, New York, United States · Hybrid
$174k–$220k/yr
🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustwort…
Skills: Strategic account management, Transformation consulting, Change management, Strategic thinking, C-suite relationship building
New York, New York, United States · Hybrid
$174k–$220k/yr
🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustwort…
Skills: Customer success, Activation strategy, AI adoption, Stakeholder management, Program management
New York, New York, United States · On-site
$200k–$232k/yr
About OffDeal OffDeal is the world’s first AI-native investment bank for founder- and family-owned businesses looking to sell their life’s work. We combine experienced investment bankers with purpose-built technology to …
Skills: Storytelling, Content Strategy, AI Prompt Engineering, Video Production, Copywriting
New York, New York, United States · Hybrid
$205k–$260k/yr
🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustwort…
Skills: Strategic account management, Transformation consulting, Change management, Strategic thinking, C-suite relationship building
New York, New York, United States · On-site
$117k–$131k/yr
About Savvy Wealth: Wealth management is a $545 billion industry that still runs on manual work. 75% of advisors offer no digital communication beyond email, and most still build financial plans by hand in Excel. Savvy i…
Skills: Brokerage operations, Regulatory compliance, Trade lifecycle, Reconciliation, Process improvement
New York, New York, United States · Hybrid
$146k–$185k/yr
🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustwort…
Skills: Customer success, Activation strategy, AI adoption, Program management, Stakeholder management
New York, New York, United States · On-site
$157k–$213k/yr
Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world’s largest companies. With nearly 20 y…
Skills: Direct sales, Business development, Cloud computing, SaaS, Account management
Village of Woodbury, New York, United States · On-site
$23/hr–$29/hr
Salary Range $23.35 - $29.19* Job Description: WHO WE ARE: Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment …
Skills: Retail operations, Team leadership, Inventory management, POS systems, Cashiering
New York, New York, United States · On-site
$82k–$86k/yr
Job DetailsJob Location: Bronx, NY 10457Position Type: Full-TimeEducation Level: MA/MSSalary Range: $82,000.00 - $86,000.00 SalaryJob Shift: 4 PM to 12 AMThe Bridge offers supportive housing and behavioral health service…
Skills: Clinical supervision, Case management, Crisis intervention, De-escalation, Staff management
City of Albany, New York, United States · On-site
$21/hr–$23/hr
Job DetailsJob Location: Albany, NY 12210Salary Range: $21.00 - $23.00 HourlyPOSITION SUMMARY: The Recertification Specialist is responsible for supporting the Community Leader and assisting in the day-to-day operations …
Skills: Property management, Administrative support, Clerical support, Customer service, Rent collection
New York, New York, United States · Hybrid
About Endless Studios: Endless Studios is a global, youth game-making studio and learning community on a mission to help learners move from players to creators - building real games, portfolios, and future-ready skills. …
Skills: Node.js, Nuxt, Vue, Apollo, GraphQL
New York, United States · On-site
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who…
Skills: Mixology, Inventory management, Staff training, Reporting, Customer service
New York, New York, United States · Remote OK
$92k–$154k/yr
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Reimbursement support, Patient services, Benefit investigation, Prior authorization, Claims assistance
New York, New York, United States · Remote OK
$92k–$154k/yr
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Reimbursement support, Patient services, Benefit investigation, Prior authorization, Claims assistance
New York, New York, United States · Remote OK
$80k–$134k/yr
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Reimbursement, Patient Services, Benefit Investigation, Prior Authorization, Claims Assistance
City of Rochester, New York, United States · On-site
$21/hr–$30/hr
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Administrative support, Office management, Budget administration, Financial reporting, Calendar management
New York, New York, United States · Hybrid
$160k–$175k/yr
Job Description : The New York Post Human Resources team is a strategic, hands-on group that partners closely with leaders across one of the country's most iconic and influential media brands. We thrive in a fast-paced, …
Skills: Human Resources, Strategic Planning, Employee Relations, Organizational Design, Workforce Planning
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and advocacy within enterprise or midmarket accounts. Act as an executive sponsor for key clients while partnering cross-functionally to shape product strategy and ensure operational excellence.
Requires 8+ years of experience in Customer Success with a focus on complex, multi-stakeholder enterprise accounts. Candidates must have at least 4 years of people leadership experience and strong analytical skills for data-driven decision-making.
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
PermitFlow is seeking an experienced Senior Manager/Director, Customer Success to lead, grow, and scale our enterprise Customer Success team and or lead, grow, and scale our midmarket Customer Success team. You'll own the enterprise book of business, covering multi-branch and multi-region accounts with executive stakeholders and complex rollouts. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention, expansion, and advocacy with our largest and most complex customers.
Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers or 7 Midmarket CSM, fostering a high-performance, customer-centric culture.
Own gross and net retention for the enterprise or mid market segment, including multi-stakeholder adoption, expansion, and renewal.
Build and own the enterprise engagement model: executive business reviews, mutual success plans, multi-threaded relationship maps, and structured rollout plans across branches, regions, or business units.
Partner with CSMs to identify at-risk customers and deploy proactive success plans, with direct involvement in the highest-value accounts.
Serve as an executive sponsor and escalation point, holding C-suite and VP-level relationships at key accounts.
Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and shape roadmap priorities for enterprise needs.
Act as a champion of customer insights to inform strategic decisions and prioritization.
4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
Experience owning executive relationships with senior buyers at large organizations
Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
Experience in startup or high-growth environments, with a builder's mindset and bias toward action
Competitive salary and meaningful equity in a high-growth company
100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
401(k) savings plan
Unlimited PTO and paid family leave
Home office & equipment stipend
Daily in-office lunch and dinner provided
Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Construction's AI Workforce
PermitFlow is construction's AI workforce. We help builders across the country simplify and accelerate pre-construction. We are the infrastructure behind this country’s infrastructure.
Offices: New York, New York 10036, US
Based on 20193 listings with disclosed salaries, most management & leadership jobs in New York pay between $75k–$198k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 31,693 open management & leadership positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Domino's, JPMorganChase, Publicis Groupe Holdings B.V., Adelphi Group, among others. Browse the listings above to see every active employer.
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