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Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to educatio…
Skills: Payroll Administration, Pension Administration, CIPP Qualification, Payroll Software, UK Legislation
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Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to educatio…
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The Pensions Officer manages and processes pension benefit cases across LGPS, NHSPS, and TPS schemes while ensuring legislative compliance. They are responsible for administering pensioner payroll, handling member enquiries, and supporting system improvements.
Candidates must have sound working knowledge of public sector pension schemes, particularly LGPS, and strong numerical and analytical skills for complex calculations. Professional communication skills and experience in financial administration or payroll processes are required.
The London Borough of Harrow is seeking a dedicated and detail-oriented Pensions Officer to join its Resources & Innovation Directorate within the HR & OD Division. This is an exciting opportunity to contribute to the effective delivery of pension administration services across the Local Government Pension Scheme (LGPS), while also supporting the National Health Service Pension Scheme (NHSPS) and Teachers’ Pensions Scheme (TPS). Based at Harrow Council Hub, the post holder will act as a key point of contact for scheme members, employers and associated bodies, delivering a high-quality, customer-focused service that reflects the Council’s commitment to excellence and continuous improvement.
In this varied and rewarding role, you will manage and process a wide range of pension benefit cases, ensuring accuracy, compliance and timeliness in all areas of work. You will apply your knowledge of pension legislation to complex calculations, maintain accurate records, and support the administration of pensioner payroll, including the processing of payments, amendments and annual increases. Working collaboratively within the Pensions team, you will provide guidance to Pensions Assistants, contribute to system improvements, and lead on smaller projects when required. Your ability to work under pressure, prioritise effectively and meet performance targets will be essential to success in this post.
The successful candidate will demonstrate strong analytical and communication skills, with a sound understanding of public sector pension schemes and a commitment to excellent customer service. You will build effective working relationships with internal and external stakeholders, handling sensitive enquiries with professionalism and care. Aligned with Harrow’s values you will play an important role in supporting the Council’s wider HR & OD objectives, contributing to a forward-thinking and inclusive working environment.
The successful candidate will have:-
For more information, please refer to the Role Profile/ Selection Criteria
Putting Residents First
We are the London Borough of Harrow. Rich in culture, heritage and an entrepreneurial hotspot, we pride ourselves as one of London’s most diverse boroughs. We want Harrow to be a great place to live, work and visit, a place where people are proud to call home, feel safe and supported and where communities flourish. Putting residents first is at the heart of everything we do. Within this lies a commitment to deliver services and experiences where the wellbeing and needs of our residents are met and are of a high standard. With a workforce of more than 3000 employees, we want to be a council that staff are proud to work for, where everyone feels empowered to excel and is given the opportunity to thrive – all while serving our 250,000+ residents. We want our staff to share the same level of ambition and drive to delivering our plans within the business and wider community. These are centred around three core priorities: - A council that puts residents first - A borough that is clean and safe - A place where those in need are supported We deliver our services and achieve our goals through our core values: to Be Courageous, to Do It Together and to Make It Happen. These are the main drivers to delivering our priorities and achieving our goals. Our vision is to work together to continue to make a difference for Harrow, where people choose to do business, to live, work and visit.
Offices: Forward Drive, Kenton, England HA3 8NT, GB
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