Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 201…
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Senior+
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Meeting, Events & Groups Manager - Novotel & ibis London Blackfriars
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Full-time
Posted 2h ago
~40 hrs/week
Responsibilities
The Account Manager will act as the primary point of contact for a Mid Market customer portfolio, focusing on driving value, growth, and product activation. They are responsible for closing incremental business opportunities and maintaining strong, multi-threaded relationships with key stakeholders.
Requirements
Candidates must have at least 3 years of experience in B2B SaaS sales with a proven track record of meeting revenue targets. The role requires the ability to work from the London office 3 days per week and experience in managing a 3x pipeline.
Full job description
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale. In this role you will act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio and will be responsible for continuous activation and use case expansion across your book of business.
Key Responsibilities:
Close Incremental Business Opportunities: Identify and close expansion opportunities within Tier 1/Tier 2 Mid Market accounts.
Drive Value and Growth: Conduct virtual and in-person meetings, including enablement and product activation sessions and business reviews, to drive value and growth with customers.
Portfolio Ownership: Maintain a high level of organization and attention to detail, taking ownership of customer situations and seeing them through to resolution.
Collaborate Cross-Functionally: Work closely with internal teams to ensure a seamless customer experience.
Core Competencies:
Consultative expansion - you drive upsell, cross-sell, and upgrade revenue through a trusted-advisor approach
Multi-threaded relationships - you build trust with executive sponsors and day-to-day operators across the org, so customers come to you first for product and strategic guidance
Forecasting discipline - data-driven pipeline decisions and revenue predictability
Product fluency as a growth lever - you enthusiastically explore product capabilities to uncover expansion opportunities customers didn't know they needed
Customer advocacy that shapes the roadmap - close partnership with Customer Success and a direct line to surfacing feedback that influences Apollo's product direction
Qualifications:
3+ years of experience in B2B SaaS sales.
Proven track record of consistently meeting monthly or quarterly revenue targets.
Experience in developing a 3x pipeline through a blend of inbound leads and targeted account planning.
Comfortable identifying additional use cases and expansion opportunities.
Experience working cross-functionally with customer success, support, marketing, legal, and product teams.
Must be able to go into our London WeWork office 3x per week.
Goals & Activity Expectations:
Achieve Monthly Revenue Targets: Consistently meet or exceed monthly revenue targets as a fully-ramped account manager.
Generate 3x Pipeline Coverage: Develop and maintain a pipeline that is three times the coverage needed, based on a 40% win rate.
Account Plans Development: Create detailed account plans for the top 20% of your book of accounts, focusing on growth strategies and potential opportunities.
Drive Product Activation: Conduct in-depth analysis of accounts' current usage to identify opportunities for product activation and increased adoption.
Schedule Customer Meetings: Conduct at pace (pre determined) customer meetings per week to engage with and understand customer needs and opportunities.
Deliver on Account Touches: Make at pace (pre determined) account touches per week to ensure consistent and proactive customer engagement.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Making world-class go-to-market accessible to everyone.
Industry
Software Development
Company size
501-1,000 employees
Headquarters
San Francisco, California
LinkedIn followers
153,444
Total funding
$251M
Apollo.io is the AI-powered end-to-end go-to-market platform that empowers sales, marketing, and revenue teams to find prospects, engage customers, and close deals with intelligence and efficiency.
Trusted by millions of users and hundreds of thousands of companies worldwide, Apollo uniquely combines the industry's largest B2B contact database with an AI-native GTM platform to help teams of any size deliver revenue growth at scale.
Offices: 415 Mission St, Floor 37, San Francisco, California 94105, US
How many Customer Service & Support jobs are open in London, United Kingdom right now?
There are currently 5,033 open customer service & support positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in London, United Kingdom?
Companies currently hiring include Accor, Marriott International Hotels, Inc., The Estée Lauder Companies Inc., Soho House & Co, Hilton, among others. Browse the listings above to see every active employer.
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