Customer Service & Support Jobs in Birmingham, United Kingdom (Now Hiring) — 580 open

Description

ABOUT US: 

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us, Calendars.com, Snoozimals and Tiny Headed Kingdom.  

We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com. 

Our Values: 

We are a family-owned business and believe in operating responsibly and with heart. 

Our values are the foundation to our business.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency: How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

Overview: 

As a Seasonal Store Manager, you will be responsible for opening, staffing, and most importantly driving sales, while maintaining good visual standards and effective operational controls within your store. Our Seasonal Managers create an engaging and fun experience for our customers and a rewarding and fun environment for our associates. Successful managers are sales focused, KPI (key performance indicators) driven, high energy, and enjoy servicing our guests and managing a small Associate team.

Essential Functions:

Leadership

• Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc. 
• Deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Be a shining example of a professional with high performance

Retail Sales

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. 
• Be aware of our consumer marketing initiatives
• Participate in our promotions to maximize sales
• Ensure high levels of customer satisfaction through excellent service 
• Drive sales and provide a great experience for guests
• Work with your Area Sales Manager to maximize sales results
• Merchandise the product and follow our visual direction and standards
• Create an Active Selling environment

Staff Management

• Hire a great seasonal team
• Train your staff to provide outstanding customer service and train your staff on these standards
• Manage staff payroll and schedules, including store payroll budget 
• Monitoring the performance of personnel and provide coaching and feedback as needed
• Talent management
• Work with ASM with all employee relations, disciplinary issues and terminations

Store Operations

• Make daily bank deposits
• Manage the store, inventory, loss prevention etc. 
• Abide by company policies, procedures and represent the company in a positive fashion
• Ensure the store meets health and safety regulations and company processes
• Assemble the store
• Manage the store openings and closing
• Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls
• Collect guest e-mail addresses through text to join

Requirements

Qualifications/Basic Job Requirements:

• Proven successful experience as a retail store manager with sales focus
• 1+ years of retail experience / management experience
• Proven ability to drives sales
• Excellent problem-solving abilities 
• Create a customer focus environment
• Strong organizational and strong leadership skills
• Good communication and interpersonal skills 
• Enthusiasm about being an impactful and innovative leader 
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset 
• High integrity, accountability, reliability, and responsible individual who is open to feedback 
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
• Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office 
• Able to perform basic math functions 
• Flexible and strives in fast paced environment
• Attention to detail

Job Posting Information:

• Pay Rate: see below at bottom of posting
• Seasonal Full-time 
• Weekends as needed
• Evenings as needed
• This posting will remain open until filled. You are encouraged to apply early.

Benefits:

• 401K retirement plan 
• Employee discount 
• Flexible schedule

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.

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PHYSICAL DEMAND - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must occasionally lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision, distance vision and peripheral vision. 
• While performing the duties of this job, the employee is regularly required to talk and hear. 
• The employee is frequently required to use hands to finger, handle, or feel. 
• The employee is required to stand; walk; reach with hands and arms. 

WORK ENVIORNMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job working in a retail sales environment. The noise level in the work environment is usually moderate. 

Physical and Mental Requirements/Work Environment:

Retail Store Environment

The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Color Perception (Red, Green, Amber)  

X Seeing

X Clear Speech  

X Touching

X Hearing/Listening  

X Finger

X Hand  

X Dexterity

X Climbing   

Ability to Mount and Dismount Forklift/Truck

X Pushing/Pulling 

X Lifting (up to 30 pounds)

X Carrying (up to 30 pounds)    

Driving (local/over the road)

X Ability to move distances within and between locations/offices 

X Standing for long periods of time

Mental/Reasoning Requirements:

X Reading-Simple  

X Reading- Complex

X Writing- Complex   

X Writing-Simple

X Basic Math Skills    

X Analysis/Comprehension

X Judgment/Decision Making   

X Clerical

Work Environment:

X Shift Work  

X Works Alone

X Works with others 

X Verbal Contact w/Others

X Face-to-Face Contact   

X Inside 

Outside  

Extreme heat 

Extreme Cold    

Mechanical Equipment       

X Noise         

Pressurized Equipment

X Electrical Equipment   

X High Places    

X Moving Objects    

Fumes/Odors

Hazardous/Materials 

X Dirt/Dust

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.