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Customer Service & Support Jobs in Birmingham, United Kingdom (Now Hiring) — 294 open

Synovus logoSynovus

Financial Specialist/Personal Banker II or Sr - Birmingham - Banking experience required

Birmingham, England, United Kingdom · On-site

Entry level$1.5B raised

Job Summary Serves as the front-line point of contact for retail branch customers executing activities required to meet sales and service needs of customers and branch goals and objectives. Operates as a multi-functional…

Skills: Cash Handling, Consultative Selling, Customer Service, Bank Operations, Risk Mitigation

BEAZLEY MANAGEMENT LIMITED logoBEAZLEY MANAGEMENT LIMITED

Employee Services Advisor

Birmingham, England, United Kingdom · On-site

Mid level

General Job Title: Employee Services Advisor Division: People & Sustainability Reports To: As per Beazley’s organisation chart Key Relationships: P&S Leadership Team, HRBPs and ER, P&S Operations Job Summary: Provi…

Skills: Employee Relations, HR Advice, Absence Management, Performance Management, Grievance Handling

Hilton logoHilton

Receptionist - Fixed Term

Birmingham, England, United Kingdom · On-site

Entry level$12B raised

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a …

Skills: Hospitality, Guest Relations, Check-in Process, Check-out Process, Customer Service

Hilton logoHilton

Back of House Supervisor

Birmingham, England, United Kingdom · On-site

Mid level$12B raised

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Back of House Supervisor, you’re not just…

Skills: Supervision, Hospitality Management, Team Leadership, Operational Oversight, Guest Experience

Serco logoSerco

Progression Job Coach

Birmingham, England, United Kingdom · Hybrid

Mid level

Location: Longbridge, B31 2TS Salary: £30,000 plus excellent benefits Schedule: Permanent, Monday to Friday, 9 to 5pm, 37.5 hours per week Ready to impact a better future? As a Progression Job Coach in our Employment, Sk…

Skills: Coaching, Case Management, CV Writing, Interview Preparation, Job Search Support

Marks and Spencer logoMarks and Spencer

Team Manager - Food - South Birmingham Area

Birmingham, England, United Kingdom · On-site

Mid level$1.1B raised

Team Manager Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadersh…

Skills: Team Leadership, Commercial Awareness, Coaching, Performance Management, Retail Operations

Marks and Spencer logoMarks and Spencer

Team Manager - Food - North Birmingham Area

Birmingham, England, United Kingdom · On-site

Mid level$1.1B raised

Team Manager Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadersh…

Skills: Team Leadership, Commercial Awareness, Performance Management, Coaching, Retail Operations

Marks and Spencer logoMarks and Spencer

Team Manager - Foods - Coventry Area

Birmingham, England, United Kingdom · On-site

Mid level$1.1B raised

Team Manager Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadersh…

Skills: Team Leadership, Commercial Awareness, Coaching, Performance Management, Retail Operations

West Midlands Fire Service logoWest Midlands Fire Service

Service Desk Engineer

Birmingham, England, United Kingdom · Hybrid

$28k–$30k/yr

Mid level

Service Desk Engineer Technical 3A Publish date: 26 June 2026 Closing date: xx xxxx 2026 Salary: £28,142 – £29,540 Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue servi…

Skills: Windows 10/11 Support, Office 365 Support, Technical Documentation, User Documentation, Problem Solving

West Midlands Police logoWest Midlands Police

Business Support Assistant

Birmingham, England, United Kingdom · Hybrid

$27k–$28k/yr

Entry level

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions by processing and issuing DBS checks for England, Wales, the Channel Islands and the Isle of Man. DBS also prevents unsuitable peo…

Skills: Data Analysis, Clerical Support, Record Keeping, Data Entry, Written Correspondence

BaxterStorey logoBaxterStorey

Hospitality Assistant

Birmingham, England, United Kingdom · On-site

Entry level

Company Description Title: Hospitality Assistant (Term TIme, 37.5hrs per Week) Location: Royal Birmingham Conservatoire Salary: £13.31 Benefits: Birthday additional holiday.Secondary career leave.Wedding/commitment day l…

Skills: Customer Service, Food Preparation, Food Hygiene, Health And Safety, Communication

Mindrift logoMindrift

Freelance Chatbot Developer (WhatsApp / Telegram / Discord)

Birmingham, England, United Kingdom · Remote Solely

Mid level

Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations with…

Skills: WhatsApp Business API, Telegram Bot API, Discord API, Python, Node.js

VIVO Defence Services logoVIVO Defence Services

Swimming Teacher

Birmingham, England, United Kingdom · On-site

Entry level

Location: Stechford Leisure Centre, Birmingham, B33 8QN Salary: Up to £15.88 per hour + excellent benefits Part Time: 15 hours per week to cover a mixture of shifts At Serco, we're pleased to be recruiting on behalf of B…

Skills: Swimming Instruction, Lesson Planning, Water Safety, Customer Service, Technique Demonstration

NEXT PLC logoNEXT PLC

Team Member (Stock) - Birmingham Fort (N121182)

Birmingham, England, United Kingdom · On-site

$8/hr–$14/hr

Entry level

SHIFTS YOU ARE APPLYING FOR: 6.75hrs p/w; Tue 17:00 - 20:00; Thu 17:15 - 21:00 Working as part of a fast-paced store team, your top priority will be to locate, pack and promptly process stock, ensuring it’s beautifully p…

Skills: Stock Processing, Packing, Customer Service, Attention To Detail, Organization

Deutsche Bank logoDeutsche Bank

ServiceNow Platform Administrator

Birmingham, England, United Kingdom · Hybrid

Mid level$331M raised

Job Description: Job Title ServiceNow Platform Administrator Location Birmingham Corporate Title Associate You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global Platf…

Skills: ServiceNow Administration, ITSM, ITOM, ITAM, CMDB

SCREWFIX DIRECT LIMITED logoSCREWFIX DIRECT LIMITED

Retail Assistant

Birmingham, England, United Kingdom · On-site

Entry level

Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tool…

Skills: Customer Service, Communication, Stock Management, Order Collection, Teamwork

Attain Finance logoAttain Finance

Financial Service Representative

Birmingham, England, United Kingdom · On-site

$15/hr–$22/hr

Entry level$459M raised

Overview If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finan…

Skills: Customer Service, Consultative Sales, Loan Processing, Delinquency Management, Communication Skills

SCREWFIX DIRECT LIMITED logoSCREWFIX DIRECT LIMITED

Retail Assistant

Birmingham, England, United Kingdom · On-site

Entry level

Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tool…

Skills: Customer Service, Communication, Stock Management, Order Collection, Teamwork

AnywhereWorks logoAnywhereWorks

Client Experience Associate (Virtual Receptionist) -Birmingham.

Birmingham, England, United Kingdom · Remote Solely

Entry level

Join Our Client Experience Team. Our mission is simple: to help the world work Anywhere. We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind …

Skills: Customer Service, Communication, Empathy, Attention To Detail, Problem Solving

Arriva Group logoArriva Group

Customer Service Manager- Birmingham New Street

Birmingham, England, United Kingdom · On-site

Senior

Customer Service Manager – Birmingham CrossCountry Trains are seeking to recruit an experienced Customer Service Manager to join their team in Birmingham. The successful applicant will have responsibility for the managem…

Skills: Team Leadership, Customer Service Management, Budget Management, Revenue Protection, Staff Coaching

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Showing 1–20 of 294

Synovus logo

Financial Specialist/Personal Banker II or Sr - Birmingham - Banking experience required

Synovus

Birmingham, England, United Kingdom • On-site

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  • Full-time
  • high school
  • Posted 17h ago
  • ~40 hrs/week

Responsibilities

Acts as the primary point of contact for retail customers, balancing teller transactions with relationship banking and advisory services. Focuses on expanding customer relationships through the promotion of bank products and the mitigation of operational risk.

Requirements

Requires a high school diploma and at least one year of banking experience or six months of successful sales experience. Must be able to obtain NMLS registration and possess strong interpersonal and mathematical skills.

Full job description

Job Summary

Serves as the front-line point of contact for retail branch customers executing activities required to meet sales and service needs of customers and branch goals and objectives. Operates as a multi-functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus. Identifies customer needs as well as cross-selling and up-selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 60% of time performing Teller functions and 40% of time performing Relationship Banker functions.

Job Duties and Responsibilities

  • Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Lobby Leadership, welcoming and greeting customers as they enter the branch, providing a warm and friendly atmosphere.
  • Assesses customer needs, shares and educates the digital strategy and directs them to the appropriate service areas or banking representatives.
  • Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer. Assists customers with routine inquires regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances. Prepares official checks and money orders. Refers customer to an officer for authorization to cash check when needed.
  • Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.
  • Listens carefully to customers to understand their financial priorities and promotes bank products, digital options and services accordingly. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.
  • Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions. Ensures all operational tasks are completed and all exceptions are cleared in a timely manner.
  • Optimizes the customer relationship referring customer to branch team members and/or Synovus partners for cross selling opportunities. Promotes Synovus products such as consumer deposits, loans, IRAs, certificate of deposits, travelers checks and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.
  • May serve as back-up to the Branch Service Supervisor or Relationship Banker, providing coaching and guidance to junior tellers. Serves as the IBS Teller Insight Branch Administrator as needed, including updating profiles for users, assigning authority, and other IBS Teller Insight Administration tasks. Performs vault teller responsibilities as needed.
  • Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips. Champions the digital strategy and utilizes, shows and engages customers with the in-branch digital tools.
  • Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time.
  • Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
  • Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.

Qualifications

Minimum Education:

  • High school diploma or equivalent

Minimum experience:

  • 1+ years of experience in the banking industry including cash handling, sales and customer service;
    OR
    6 months successful sales experience where defined goals and accountabilities were routinely met.
    May consider relevant college-related programs in lieu of some, not all job experience.

Certifications or Licenses:

  • This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.

Required Knowledge, Skills, & Abilities:

  • Knowledge of bank operations, policies and procedures and federal bank regulations
  • Knowledge of bank products and services
  • Strong customer service skills
  • Aptitude for consultative selling
  • Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives
  • Strong interpersonal skills to establish rapport with customers
  • Careful attention to detail with ability to manage time and multi-task
  • Mathematical skills
  • Proficiency using Microsoft Office software products

Related keywords

BankingNMLSSAFE ActRetail BranchConsumer LoansMortgage LoansIRAsCertificate of DepositsFraud PreventionIBS Teller InsightCross-sellingUp-sellingFinancial ServicesCash Drawer BalancingCustomer Covenant

About Synovus

LinkedInVisit site
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
1888
Headquarters
Columbus, Georgia
LinkedIn followers
49,711
Total funding
$1.5B

Synovus joined forces with Pinnacle Financial Partners to become one of the nation’s leading banks, with approximately $116 billion in assets and a broader presence across the Southeast. Our purpose remains unchanged: to enable people to reach their full potential. You can expect the same distinctive service and effective advice, now backed by greater resources. Pinnacle Bank (TN) dba Synovus Bank. Member FDIC.

Offices: 1111 Bay Ave, Columbus, Georgia 31901, US · 3400 Overton Park Dr, Atlanta, Georgia 30339, US

Personal BankingMortgagesCorporate BankingCredit CardsCommercial BankingInvestingand LendingFinanceBankingPersonal Finance
View all jobs at Synovus

Frequently asked questions

How many Customer Service & Support jobs are open in Birmingham, United Kingdom right now?

There are currently 294 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Birmingham, United Kingdom?

Companies currently hiring include Birmingham City Council, Hilton, NEXT PLC, VIVO Defence Services, MANGO, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Birmingham, United Kingdom?

Yes — 72 of the 294 open customer service & support positions offer remote or hybrid work (9 remote, 63 hybrid).

How do I apply for Customer Service & Support jobs in Birmingham, United Kingdom?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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Other jobs in Birmingham, United Kingdom

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