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Customer Service & Support Jobs in City of Edinburgh, United Kingdom (Now Hiring) — 230 open

Sainsbury's logoSainsbury's

Customer and Trading Manager - Nightshift

City of Edinburgh, Scotland, United Kingdom · On-site

Mid level

What you’ll be doing: Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you …

Skills: People Management, Operational Leadership, KPI Monitoring, Employee Relations, Customer Service

The Co-Operative Food logoThe Co-Operative Food

Customer Team Member

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level

Customer Team Member Location: 8 McDonald Road , Edinburgh, EH7 4LU Pay: £13.04 per hour Contract: 25 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑d…

Skills: Customer Service, Retail Operations, Stock Management, Cash Handling, Bakery Operations

The Co-Operative Food logoThe Co-Operative Food

Funeral Service Manager

City of Edinburgh, Scotland, United Kingdom · On-site

$34k–$39k/yr

Senior

Funeral Service Manager £34,000- £39,000 plus benefits Full Time 37.5 hours - Working a variety of shifts Monday - Friday 8am - 5pm Edinburgh, EH16 5UY Please note all positions within Funeralcare can involve direct phys…

Skills: Team Leadership, Commercial Focus, Regulatory Compliance, Client Care, Coaching And Mentoring

CityFibre logoCityFibre

Customer Field Team Leader

City of Edinburgh, Scotland, United Kingdom · On-site

Senior$12B raised

Job Description This is a field-based role covering North East England and Scotland’s Central/Eastern region. Candidates should ideally be based within the patch, with regular travel expected across the region. As the UK…

Skills: Team Leadership, Fibre Knowledge, Civils Management, Customer Complaint Resolution, Safety Auditing

Harvey Nichols logoHarvey Nichols

Client Advisor - Womenswear

City of Edinburgh, Scotland, United Kingdom · On-site

Mid level

Harvey Nichols is seeking new Client Advisors to join our Womenswear Department in Edinburgh on a fixed term basis for 4 months. This is your opportunity to represent a curated selection of exciting high-end womenswear b…

Skills: Luxury Retail, Styling, Client Relationship Management, Womenswear Fashion, Customer Experience

NEXT PLC logoNEXT PLC

Team Member - Edinburgh St. James (N121180)

City of Edinburgh, Scotland, United Kingdom · On-site

$8/hr–$14/hr

Entry level

SHIFTS YOU ARE APPLYING FOR: 11.25hrs p/w; Mon 16:00 - 20:00; Fri 11:00 - 14:30; Sat 13:30 - 17:15 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock op…

Skills: Customer Service, Stock Operations, Communication, Retail Sales, Delivery Processing

Lloyds Banking Group logoLloyds Banking Group

Technical Consultant - Scottish Widows Platform

City of Edinburgh, Scotland, United Kingdom · Hybrid

$41k–$50k/yr

Mid level

End Date Thursday 09 July 2026 Salary Range £40,824 - £45,360 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description S…

Skills: Technical Guidance, Analytical Skills, Financial Calculations, Process Improvement, Stakeholder Management

B&Q logoB&Q

Trading Team Manager

City of Edinburgh, Scotland, United Kingdom · On-site

$33k–$36k/yr

Mid level

Overview Full time, Part time or Job Share Permanent Contract - 36.75 Hours per week Up to £36,000 per annum + Bonus + Pension + 6.6 Weeks Holiday B&Q Edinburgh Every day, we give our millions of customers the ideas, adv…

Skills: Commercial Delivery, Stock Management, Team Leadership, Coaching, Sales Data Analysis

Nuffield Health Tunbridge Wells Hospital logoNuffield Health Tunbridge Wells Hospital

Front of House Team Member (Bank)

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level

Front of House Team Member Edinburgh FWC | Customer | Bank | Part time £13.10 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the ne…

Skills: Customer Service, Communication Skills, Microsoft Word, Microsoft Excel, Initiative

Avis Budget Group logoAvis Budget Group

Rental Operations Agent

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level$3.1B raised

Job Title: Rental Operations Agent Salary: £26,545.00 yearly plus commission Hours: Full time, permanent, rotational shift pattern Monday – Sunday Are you brilliant at creating unbeatable experiences that keep customers …

Skills: Customer Service, Communication Skills, Sales, Vehicle Preparation, Time Management

Whitbread logoWhitbread

Reception - Team Member

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level$189M raised

We're currently recruiting in our Edinburgh (South Queensferry) Premier Inn. Working 24 hours per week, paying up to £13.56 per hour. Reception Team Member – Edinburgh (South Queensferry) Come and be a Recept…

Skills: Customer Service, Guest Relations, Reception Management, Communication Skills, Check-in Procedures

University of Edinburgh Information Services Group logoUniversity of Edinburgh Information Services Group

Information and Support Student Assistant (EdHelp)

City of Edinburgh, Scotland, United Kingdom · On-site

$25k–$26k/yr

Entry level

Grade UE03: £24,729 - £25,804 per annum, pro rata as part-time Information Services Group / User Services / Help Services Part time: Guaranteed hours – 8 hours per week on average Fixed term: September 2026 until 28 May …

Skills: Customer Service, IT Support, Problem Solving, Time Management, Interpersonal Skills

AnywhereWorks logoAnywhereWorks

Client Experience Associate (Virtual Receptionist) -Scotland

City of Edinburgh, Scotland, United Kingdom · Remote Solely

Entry level

Join Our Client Experience Team. Our mission is simple: to help the world work Anywhere. We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind …

Skills: Customer Service, Communication, Empathy, Attention To Detail, Problem Solving

Lloyds Banking Group logoLloyds Banking Group

Technical Consultant - Scottish Widows Platform

City of Edinburgh, Scotland, United Kingdom · Hybrid

$41k–$50k/yr

Mid level

End Date Thursday 09 July 2026 Salary Range £40,824 - £45,360 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description S…

Skills: Financial Services Operations, Pensions Knowledge, ISA Knowledge, Trusts Knowledge, GIA Knowledge

Bauer Media Group logoBauer Media Group

Agency Account Manager

City of Edinburgh, Scotland, United Kingdom · Hybrid

Mid level$2M raised

Location: Edinburgh – Hybrid [2 days onsite] Contract Type: Full-Time, Permanent Our Team: How we enrich everyday life You’ll be joining our Regional Agency Sales team, working with some of the UK’s biggest and most infl…

Skills: Media Sales, Account Management, Relationship Building, Consultative Selling, Presentation Skills

DCK Group logoDCK Group

Retail Sales Merchandiser

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level

Role Title - Retail Sales Merchandiser - Edinburgh Fort/Brustance - 5.5 hours per week Due to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence. Shift pattern - 1.5…

Skills: Visual Merchandising, Customer Service, Stock Management, Relationship Building, Retail Sales

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

In Room Dining Server

City of Edinburgh, Scotland, United Kingdom · On-site

Mid level

We are currently recruiting for a Room Service waiter to join our F&B Team at the Sheraton Grand Hotel & Spa, working 40 hours per week, including evenings and weekends. Start your Journey with us and join our Sheraton f…

Skills: Food & Beverage Service, Guest Relations, Beverage Preparation, Wine Knowledge, Spirits Knowledge

Mirpuri Group USA - PANDORA Jewelry Division logoMirpuri Group USA - PANDORA Jewelry Division

Sales Assistant (Part-Time)

City of Edinburgh, Scotland, United Kingdom · On-site

Entry level

Competitive Pay | Bonus Scheme | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays S…

Skills: Customer Service, Sales Targets, KPI Achievement, Relationship Building, Product Knowledge

JPMorganChase logoJPMorganChase

Quality Control & Coaching Specialist

City of Edinburgh, Scotland, United Kingdom · On-site

Mid level$1.6B raised

JPMorgan Personal Investing, Europe’s leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institu…

Skills: Investments, ISAs, Pensions, Salesforce, Verbal Communication

Pret A Manger logoPret A Manger

Team Leader - Kitchen

City of Edinburgh, Scotland, United Kingdom · On-site

Mid level

Pret A Manger - Team leader THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by exam…

Skills: Team Leadership, Staff Coaching, Food Safety, Health & Safety, Inventory Management

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Showing 1–20 of 230

Sainsbury's logo

Customer and Trading Manager - Nightshift

Sainsbury's

City of Edinburgh, Scotland, United Kingdom • On-site

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Mid level

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  • Full-time
  • Discount card, Annual bonus scheme, Free food and hot drinks, Holiday entitlement, Maternity and paternity leave, Pension match
  • Posted 1d ago
  • Apply by Jul 10
  • ~40 hrs/week

Responsibilities

Lead the overnight team to deliver store replenishment and warehouse organization while ensuring the store is ready for morning customers. Manage staff performance, scheduling, and safety while operating the store independently during night shifts.

Requirements

Requires a track record of delivering excellent customer service and experience leading teams in fast-paced, operational environments. Must have experience managing employee relations and meeting KPIs, with a preference for those accustomed to night shift demands.

Full job description

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
  • Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
  • Making sure that standards are brilliant come morning so we’re ready to serve our customers
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00). 

What makes a great nightshift manager:

  • Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
  • Previous line management responsibilities in a fast-paced, operational environment.
  • Resilience to deal with both the mental and physical demands of working nights.
  • Provides brilliant customer service and coaches a team to do the same.
  • Has previous experience delivering and monitoring KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and is comfortable doing this alone in the absence of more senior management.
  • Puts inclusivity at the heart of everything they do.

Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management. 
  • Desirable - Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.

Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.

We’re in the business of looking after our biggest asset. Our people.
That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too.
They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine.
That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.

Related keywords

RetailNightshiftReplenishmentKPIsLine ManagementEmployee RelationsStore OperationsCustomer SatisfactionWarehouse ManagementPerformance IndicatorsInclusivityOperational Leadership

About Sainsbury's

LinkedInVisit site

We make good food joyful, accessible and affordable for everyone, every day.

Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
481,338

Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.

Offices: 33 Holborn, London, EC1N 2HT, GB · North View, Walsgrave Triange, Coventry CV2 2SJ, GB · Arndale Tower, Manchester, M4 3AQ, GB · Witan Gate, Milton Keynes, England MK9 2FW, GB

RetailFood & GroceriesClothing & General MerchandiseDigital & TechnologySupermarketBankingOnlineand FinanceSmall and Medium BusinessesE-Commerce
View all jobs at Sainsbury's

Frequently asked questions

How many Customer Service & Support jobs are open in City of Edinburgh, United Kingdom right now?

There are currently 230 open customer service & support positions in City of Edinburgh, United Kingdom listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in City of Edinburgh, United Kingdom?

Companies currently hiring include Greene King Brewery, NEXT PLC, Vita Group, Whitbread, BaxterStorey, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in City of Edinburgh, United Kingdom?

Yes — 29 of the 230 open customer service & support positions offer remote or hybrid work (4 remote, 25 hybrid).

How do I apply for Customer Service & Support jobs in City of Edinburgh, United Kingdom?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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Other jobs in City of Edinburgh, United Kingdom

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