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Customer Service & Support Jobs in City of London, United Kingdom (Now Hiring) — 133 open

Phoenix Group logoPhoenix Group

Senior BPA Transition Manager

City of London, England, United Kingdom · Hybrid

Senior$138M raised

We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working…

Skills: BPA Transition Management, Defined Benefit Pensions, Stakeholder Engagement, Project Planning, Data Analysis

Computershare logoComputershare

Internal Sales Executive

City of London, England, United Kingdom · Hybrid

Entry level

Location: London (UK) In this position, you’ll be based in our London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work…

Skills: Cold Calling, Direct Email Outreach, Social Selling, Market Research, Lead Qualification

Aon logoAon

Client Manager - Financial Services Group

City of London, England, United Kingdom · Hybrid

Senior$1.9B raised

Client Manager – Financial Institutions/Financial Services Do you have a strategic approach when dealing with clients? Are you interested in working with some of the UK’s largest Financial Institutions? Aon h…

Skills: Client Relationship Management, Financial Services Knowledge, Consultative Approach, Financial Acumen, Effective Communication

Aon logoAon

Client Manager - Financial Services Group

City of London, England, United Kingdom · Hybrid

Senior$1.9B raised

Client Manager – Financial Institutions/Financial Services Do you have a strategic approach when dealing with clients? Are you interested in working with some of the UK’s largest Financial Institutions? Aon h…

Skills: Client Relationship Management, Insurance Industry Knowledge, Financial Services Expertise, Consultative Selling, Financial Acumen

parcelLab logoparcelLab

Senior Implementation Manager (Europe)

City of London, England, United Kingdom · Remote OK

Senior$112M raised

parcelLab, the leading Operations Experience Management platform, is growing internationally! We're looking for the best talent from across the world to help us bring people and brands closer together. We are looking for…

Skills: Implementation Management, Technical Project Management, Stakeholder Management, Expectation Management, JavaScript

Evelyn Partners logoEvelyn Partners

Client Administrator

City of London, England, United Kingdom · Hybrid

Mid level

Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges …

Skills: Client Service, Financial Product Knowledge, Communication Skills, Organisational Skills, Problem Solving

FARFETCH logoFARFETCH

Junior Personal Shopper

City of London, England, United Kingdom · On-site

Entry level$500M raised

Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the b…

Skills: Luxury Retail, Client Relationship Management, Personal Styling, Sales, CRM Systems

Pret A Manger logoPret A Manger

Kitchen Leader - Cannon Street, The Walbrook

City of London, England, United Kingdom · On-site

Mid level

Kitchen Leader Full Time 35 hours per week Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latt…

Skills: Team Leadership, Food Preparation, Stock Management, Administrative Tasks, Customer Service

MANGO logoMANGO

MULTIFUNCTIONAL SALES ASSOCIATE (30 Hours, Fix Term, Boadgate Central SC)

City of London, England, United Kingdom · On-site

Entry level$25K raised

At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving for…

Skills: Customer Service, Sales, Cash Handling, Inventory Management, Stockroom Operations

CFC logoCFC

EUT (End User Tech) Engineer

City of London, England, United Kingdom · On-site

Mid level

EUT (End User Tech) Engineer Department: Technology Employment Type: Permanent - Full Time Location: UK - London Reporting To: Dan Bryan Description CFC is seeking an End User Technology Operations Engineer who keeps end…

Skills: Microsoft Intune, Apple Business Manager, Tenable, Windows Autopatch, Windows Autopilot

Oneglobal Broking logoOneglobal Broking

Claims Associate

City of London, England, United Kingdom · Hybrid

Mid level$13M raised

About Us On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance…

Skills: US Casualty Binders, Claims Processing, Financial Lines, Property Insurance, CLASS System

Waterstons logoWaterstons

Infrastructure Support Engineer

City of London, England, United Kingdom · Hybrid

$30k–$36k/yr

Entry level

Who you’ll be joining We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work…

Skills: Active Directory, Microsoft 365, Windows Server, DNS, DHCP

Sainsbury's logoSainsbury's

Home Delivery Driver

City of London, England, United Kingdom · On-site

Entry level

What you’ll be doing: Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great condition Completing checks to ensure the van is organised, clean and roadworthy, and that delivery ca…

Skills: Driving, Customer Service, Vehicle Maintenance, Time Management, Problem Solving

Ekco logoEkco

Technical Account Manager

City of London, England, United Kingdom · Hybrid

Mid level$42M raised

About Ekco 🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational effici…

Skills: Customer Relationship Management, Technical Roadmap Planning, Service Reviews, Capacity Planning, Cloud Services Management

Riverside logoRiverside

Property Services Planner/Scheduler

City of London, England, United Kingdom · Hybrid

Mid level

Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,280.35 per annum Working Hours: 35 hours Working Pattern: Monday - Friday (hybrid ) Location: Arlington House, London If you share our v…

Skills: IT Literacy, Communication Skills, Customer Service, Time Management, Planning

Sainsbury's logoSainsbury's

Associate Analyst

City of London, England, United Kingdom · On-site

Entry level

Job Title: Associate Analyst Business Area: Customer and Loyalty Analytics We are seeking a highly motivated Associate Analyst to join our team. The ideal candidate will be responsible for driving impact through analytic…

Skills: Analytical Thinking, Data Visualisation, SQL, Python, Stakeholder Engagement

Sainsbury's logoSainsbury's

Customer and Trading Manager - Online

City of London, England, United Kingdom · On-site

$34k/yr

Mid level

What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service Be a visible leader, engaging and coaching a large team of shoppers and …

Skills: People Management, Operational Leadership, Customer Service, KPI Management, Employee Relations

Sedex logoSedex

Strategic Account Manager, EMEA

City of London, England, United Kingdom · Hybrid

Senior

About Sedex Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance,…

Skills: Account Management, Sales Cycle Management, Strategic Planning, Customer Retention, Revenue Growth

Premium Credit Ltd logoPremium Credit Ltd

Partner Setup Specialist

City of London, England, United Kingdom · Hybrid

Mid level

About the role As a Partner Setup Specialist you will join a fast-paced team responsible for onboarding new partners and ensuring accurate, compliant and timely setup of partner records across our systems. You will act a…

Skills: Partner Onboarding, Data Entry, CRM Systems, Stakeholder Management, Compliance

Pret A Manger logoPret A Manger

Front of House Leader Battersea, St John's Road

City of London, England, United Kingdom · On-site

Mid level

Front of House Leader Full Time 35 hours per week Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfe…

Skills: Team Leadership, Coaching, Mentoring, Customer Service, Performance Management

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Showing 1–20 of 133

Phoenix Group logo

Senior BPA Transition Manager

Phoenix Group

City of London, England, United Kingdom • Hybrid

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Senior

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  • Full-time
  • Bonus, Private Medical Cover, 38 Days Annual Leave, Excellent Pension, 12x Salary Life Assurance, Career Breaks
  • Posted 1d ago
  • Apply by Jul 10
  • ~40 hrs/week

Responsibilities

Manage the onboarding and transition journey for Bulk Purchase Annuity (BPA) transactions from inception to buy-out. Act as the primary point of contact for Trustee clients and advisors while ensuring contractual obligations are met.

Requirements

Requires strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions with proven experience in transition activity. Must possess excellent stakeholder management skills and the ability to analyze risk within a project environment.

Full job description

We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

Job Type:  Permanent 

Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. 

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

To make things easier, you might want to save this advert now, it won’t be accessible after the closing date.

Who are we? 


We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

 

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

 

The role  

 

We’re currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations.

You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You will also be required to take a hands-on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy-out.

 

The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career.

 

Key Responsibilities

 

  • Own, drive and manage the implementation of a standard, client focussed, transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner.  Supporting Trustees and our outsourced partner through onboarding and onward to buy-out.  

  • Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team.

  • Provide ongoing real-time support to Trustees, administrators and other third parties as required.

  • Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication.

  • Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout.

  • Working closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans.

  • Proactively identify emerging issues, liaising with external administrators and Phoenix’s outsourced administrator to rectify.

  • Build and maintain relationships with internal stakeholders, Phoenix’s outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey.  

  • Produce detailed and accurate management information to support effective oversight

  • Support the preparation of contractual documents and individual pension policy documents at buy-out.

  • Ensure that all contractual obligations are completed on time, and to a high standard before the buy-out occurs.

  • Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team.

 

 

What are we looking for?

  • Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy-out
  • Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery
  • Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans
  • Experience producing and presenting data-driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision-making
  • Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models
  • Strong stakeholder engagement exposure, including working with clients, trustees, and third parties, alongside a proactive approach to development and continuous learning

 

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about working at Standard Life

  • Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
  • Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

#LI-KM1 #LI-HYBRID

Related keywords

Bulk Purchase AnnuitiesBPADefined Benefit PensionsBuy-outTransition ManagementPension Benefit DataTrusteesOutsourced AdministrationProject DeliveryClient ServicesData CleanseManagement InformationFinancial ServicesRetirement Savings

About Phoenix Group

LinkedInVisit site

We're Phoenix Group, a long-term savings and retirement business working to make better, longer lives a reality.

Industry
Financial Services
Company size
5,001-10,000 employees
Headquarters
London, England
LinkedIn followers
61,936
Total funding
$138M

We’re Phoenix Group, and our customer brands include SunLife, Standard Life, Phoenix Life, and ReAssure. While we have a thriving ‘open’ business through the Standard Life and SunLife brands, a key driver of value for us is our expertise in managing ‘heritage’ books of business no longer open to new customers. We have offices around the UK as well as operations in Dublin and Frankfurt. As one of Britain’s Top Employers, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities. Please do not post private information publicly. Phoenix Group is the brand for Phoenix Group Holdings PLC, its subsidiary companies and brands. Any posts or comments published on this page must be accordance with LinkedIn’s community policy > https://www.linkedin.com/legal/professional-community-policies The administrators of the Phoenix Group LinkedIn page reserve the right to delete any contribution that does not comply with this policy, or ban users.

Offices: London, England, GB

Closed book pensions & lifeLife consolidatorSpecialist consolidatorLife assurance fundsPensions and savingsRetirementand SavingsFinancial Services
View all jobs at Phoenix Group

Frequently asked questions

How many Customer Service & Support jobs are open in City of London, United Kingdom right now?

There are currently 133 open customer service & support positions in City of London, United Kingdom listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in City of London, United Kingdom?

Companies currently hiring include Pret A Manger, Strive Collective, Aon, Sainsbury's, Evelyn Partners, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in City of London, United Kingdom?

Yes — 66 of the 133 open customer service & support positions offer remote or hybrid work (6 remote, 60 hybrid).

How do I apply for Customer Service & Support jobs in City of London, United Kingdom?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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