City of London, England, United Kingdom · Hybrid
$29k–$32k/yr
We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join our team for a 6 Month Fixed Term Contract. A ty…
Skills: Customer service, IT support, Active Directory, RSA Admin console, Microsoft Exchange
Leeds, England, United Kingdom · Hybrid
$34k–$38k/yr
A fantastic opportunity has arisen to work as Senior PA in the Executive Director’s (ED) Office in International Directorate (ID) based in either our Leeds or London office. Job Description This is a challenging and rewa…
Skills: Diary management, Administrative support, Stakeholder management, Communication, Confidentiality
Leeds, England, United Kingdom · Hybrid
$72k–$90k/yr
Lead Solution Data Architect in Architecture, Technology Directorate Permanent Full time Location - Leeds or London Flexible Working Options: We support a range of flexible working patterns including hybrid working, flex…
Skills: IT Architecture, Data Analytics Platform Design, AI Solutions, Cloud-based Services, Microsoft Azure
Leeds, England, United Kingdom · Hybrid
$55k–$62k/yr
Location: Leeds Opportunities in Leeds We’re excited to be growing our presence in Leeds, a city we’ve been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexibl…
Skills: Linux administration, Ansible, Terraform, Infrastructure as Code, Bash
Leeds, England, United Kingdom · Hybrid
$46k–$58k/yr
Location: Leeds and London Job Description Skilled and experienced in a wide variety of project delivery specialisms, the PMO Managers will support the Bank’s portfolio, programme and project managers across a broad rang…
Skills: PMO management, Governance, Project planning, RAID management, Budget management
City of London, England, United Kingdom · Hybrid
$55k–$69k/yr
Location: London or Leeds Senior Cyber Engineer - Identity & Access Management Technology Directorate Work for an organisation steeped in history with a front‑row seat to the digitalisation of the financial sector, inclu…
Skills: Identity and access management, Cyber security, Software engineering, SailPoint, Active Directory
Leeds, England, United Kingdom · Hybrid
$50k–$57k/yr
Location: Leeds Insurance Supervision Directorate The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisa…
Skills: Financial supervision, Risk assessment, Stakeholder management, Analytical skills, Communication
Loughton, England, United Kingdom · Hybrid
Location: Debden Role Description The scope of services to be provided by the engineering Shift Technician are as follows but are not exhaustive. Responsible for the delivery of planned, preventative tasks working within…
Skills: HVAC maintenance, Electrical maintenance, BMS operation, Public health systems, Life safety systems
Leeds, England, United Kingdom · Hybrid
$69k–$78k/yr
Location: Leeds and London Description: We are looking for a high-calibre individual with a strong background in change and project delivery to assume key roles in an extensive portfolio of work. Our Senior Change Delive…
Skills: Project management, Change management, Stakeholder management, Agile, Scrum
Leeds, England, United Kingdom · Hybrid
$74k–$90k/yr
LEEDS OR LONDON BASED Change and Outsourcing team, Operational Risk & Resilience Division, Supervisory Risk Specialists Directorate, Prudential Regulation Authority, Bank of England As a directorate of the PRA, the Super…
Skills: Operational risk, Technology risk, Third-party risk management, Operational resilience, Cyber resilience
Leeds, England, United Kingdom · Hybrid
$49k–$62k/yr
Senior Business Analyst – Technology, Strategy & Architecture – Technology Directorate Fixed Term Contract (21 months) Full time Location: Leeds and London Job Description The Senior Business Analyst (BA) role that sits …
Skills: Business Analysis, Requirements Elicitation, Process Mapping, User Stories, Acceptance Criteria
Leeds, England, United Kingdom · Hybrid
$26k–$29k/yr
Personal Assistant to the Director, Authorisations, Regulatory Technology & International Supervision (ARTIS) Scale I | Full-time | Leeds About ARTIS Authorisations, Regulatory Technology & International Supervision (ART…
Skills: Diary Management, Stakeholder Management, Process Improvement, Microsoft 365, Travel Coordination
Leeds, England, United Kingdom · Hybrid
$25k–$26k/yr
Leeds only based role. Directorate Overview FMID sits at the heart of the Bank and is responsible for supervision, policy and risk analysis of key financial market infrastructures (e.g. payment systems, CCPs and securiti…
Skills: Diary Management, Microsoft Office, Organizational Skills, Attention To Detail, Prioritization
Leeds, England, United Kingdom · Hybrid
$65k–$74k/yr
LEEDS BASED Insurance Directorate Insurance Supervision has responsibility for the supervision of over 500 UK Insurance companies and branches of international insurers. Our mission is to be the world’s leading superviso…
Skills: Cyber Risk Management, Operational Resilience, Stakeholder Management, Technical Leadership, Risk Assessment
Leeds, England, United Kingdom · Hybrid
$57k–$65k/yr
General Insurance Actuary Location: Leeds About DGIRD Data and General Insurance Risk Specialists (DGIRD) sits within the Insurance Supervision Directorate, which supervises over 500 Insurance firms. DGIRD brings togethe…
Skills: Actuarial Analysis, Risk Management, Underwriting, Capital Modelling, Reserving
Leeds, England, United Kingdom · Hybrid
$82k–$102k/yr
Senior Manager, Technology Risk in Technology OCIO, Technology Directorate Permanent Full time Location - Leeds or London The Technology Risk, Audit and Quality Manager leads the delivery and continual improvement of Tec…
Skills: Technology Risk Management, Audit Coordination, Quality Management, ITIL, Service Delivery Lifecycle
Leeds, England, United Kingdom · Hybrid
$50k–$57k/yr
Leeds or London based role. Department Overview Data and Analytics Transformation (DAT) is the Bank’s centre of expertise for all things ‘data’. This encompasses creating and implementing the Bank’s data and analytics st…
Skills: Data Sourcing, Technical Requirements Gathering, Stakeholder Management, Data Architecture, Technical Triage
Leeds, England, United Kingdom · Hybrid
$91k–$102k/yr
International Directorate This role will sit within the Bank’s International Directorate (ID). The UK is an open economy and host to a large international financial centre. Most shocks to UK financial stability come from…
Skills: Operational Planning, Project Leadership, Stakeholder Management, Event Logistics, Budget Management
Leeds, England, United Kingdom · Hybrid
$46k–$52k/yr
Commercial Category Manager Location: Leeds Job description Are you a talent and driven Commercial Category manager seeking a new and exciting opportunity in a dynamic and supportive Commercial Team. This role is part of…
Skills: Strategic Sourcing, Category Management, Public Procurement, Stakeholder Management, Contract Management
Leeds, England, United Kingdom · Hybrid
$50k–$57k/yr
About the team: Would you like to work on the forefront of incorporating climate risks into central banks' market operations? Would you like to help protect the Bank of England’s balance sheet from a wide range of risks …
Skills: Financial Modelling, Economic Modelling, Climate Modelling, Data Science, Python
City of London, England, United Kingdom • Hybrid
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The role involves acting as the first point of contact for IT, Network, and Telephony queries by recording, investigating, and resolving incidents within the ITSM system. You will manage individual ticket queues to a high standard while ensuring customer IT issues are logged accurately and addressed within target times.
Candidates should have demonstrated experience in a technology-related role and possess excellent communication, interpersonal, and task management skills. Proficiency with platforms such as Active Directory, Microsoft Exchange, Intune, and BitLocker is essential for this position.
We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join our team for a 6 Month Fixed Term Contract.
A typical day in the role involves answering customer calls or chats promptly, fixing customer IT issues, ensuring customer IT issues are logged accurately and managing individual ticket queues to a high standard within agreed target times while meeting customer expectations. Opportunities to undertake ad-hoc tasks and project work may arise.
This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system).
We’re looking for someone who has the following key skills and experience:
Demonstrated experience in a people-related role in Technology.
Experience working on multiple platforms and taking a proactive approach in prioritising workload.
Excellent communication, inter-personal, team working and task management skills.
We are interested in hearing from candidates who have the following capabilities:
It would also be beneficial, but not necessary, to have some of the following :
An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.
Confidence to deal professionally with staff at all levels in the organisation.
Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success.
We offer a salary as follows:
London salary range: £28,640 - £32,220
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
As the UK's central bank we work to ensure low inflation, trust in banknotes and a stable financial system.
The Bank of England is the central bank of the United Kingdom. Sometimes known as the “Old Lady” of Threadneedle Street The Bank was founded in 1694 with a founding charter that stated its purpose was to “promote the public good and benefit of our people”. Our purpose today reflects that vision first articulated by our founders. Our mission: to promote the good of the people of the United Kingdom by maintaining monetary and financial stability.
Offices: Threadneedle Street, London, EC2R 8AH, GB
As the UK's central bank we work to ensure low inflation, trust in banknotes and a stable financial system.
The Bank of England is the central bank of the United Kingdom. Sometimes known as the “Old Lady” of Threadneedle Street The Bank was founded in 1694 with a founding charter that stated its purpose was to “promote the public good and benefit of our people”. Our purpose today reflects that vision first articulated by our founders. Our mission: to promote the good of the people of the United Kingdom by maintaining monetary and financial stability.
Offices: Threadneedle Street, London, EC2R 8AH, GB
