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The specialist manages medical supply orders by processing patient demographics, verifying insurance eligibility, and ensuring clinical documentation is accurate. They serve as the primary point of contact for patients, doctors, and insurance companies to resolve complaints and provide product education.
Candidates should have strong computer proficiency and exceptional communication skills, with preferred experience in healthcare customer service. The role requires the ability to multitask and work independently in a fast-paced, collaborative environment.
Job DetailsJob Location: CONCORD - Aston, PA 19014CHC Solutions, Inc. is currently seeking a passionate Health Care Customer Service Specialist to join our team in the Aston, PA office.
CHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States.
We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance.
Everything we do is about improving the patient experience. Caring is the difference.
As a Health Care Customer Service Specialist, you will join a dedicated team focused on making sure patients receive the medical supplies prescribed by their health care provider.
Your future position responsibilities will include the following.
Receive orders by phone or electronically and gather required information for processing.
Enter patient demographics and orders into the billing system, ensuring all details are accurate for shipment and billing.
Verify insurance eligibility using company systems or other methods and document the details in the patient’s account.
Ensure clinical documentation, including physician records, supports the medical need for the product.
Keep patients and referrals informed about order timelines, delays and financial obligations.
Address and resolve customer complaints promptly and professionally.
Document all communication with patients/families, doctors’ offices or insurance companies in the patient’s account using the standard note format.
Follow all CHC Solutions policies, procedures and protocols.
Comply with all government regulations and professional standards for patient care.
Maintain a positive, empathetic and professional attitude with customers at all times.
Provide product education upon patient request.
Engage in continuous education to stay current on the products dispensed by the company.
Report incidents or complaints to your supervisor and complete the required documentation.
When you apply for this position, you will meet the following qualifications.
Possess customer service experience in the health care industry (preferred)
Strong proficiency with computer systems and software applications
Exceptional verbal and written communication abilities
Demonstrated expertise in time management, organization, multitasking, prioritization and follow-through in dynamic environments
Comfortable and effective working in fast-paced settings
Capable of working independently while contributing positively to a collaborative team
If you join our team of dedicated professionals, we can offer you the following benefits.
Competitive salary
Generous paid time off (for full-time employees)
Health, dental and vision insurance.
Life, AD&D and long-term disability coverage.
Opportunities to grow your skills and advance your career in health care.
An inclusive workplace. CHC Solutions, Inc. is an Equal Opportunity Employer.
Ready to make a difference? Apply now and join a team that cares.
Moving health forward.
CHC Solutions, Inc. is a family of companies providing comprehensive medical supplies and equipment as well as patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care. Family brands include Burmans Medical Supplies, bioCARE, Continuum and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedic and ostomy products.
Offices: 162 Industry Drive, Pittsburgh, PA 15275, US · 7746 Dungan Rd, Philadelphia, Pennsylvania, US · 2536 E. Castor Ave., Philadelphia, PA 19134, US · 210 Bridgewater Rd, Aston, Pennsylvania 19014, US · 1000 Hampton Center, Morgantown, West Virginia 26505, US
There are currently 291 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Birmingham City Council, Hilton, NEXT PLC, VIVO Defence Services, MANGO, among others. Browse the listings above to see every active employer.
Yes — 71 of the 291 open customer service & support positions offer remote or hybrid work (9 remote, 62 hybrid).
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