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Full-time
Performance bonus, Medical insurance, Dental insurance, Vision insurance, Life insurance, Short term disability plan
Posted 22h ago
~40 hrs/week
Remote in Norfolk, Virginia, United States
Responsibilities
The Regional Operations Director will oversee daily operations across multiple HVAC and plumbing branches, ensuring financial performance and operational excellence. This role involves managing P&L, driving membership growth, and leading branch-level teams through structured performance routines.
Requirements
Candidates must have 7–10+ years of operational leadership experience in trades or mechanical services, with a strong preference for multi-site management. Proficiency in field service management platforms like ServiceTitan and a deep understanding of industry compliance and financial metrics are required.
Full job description
Description
Regional Operations Director — HVAC & PlumbingBlue Cardinal Operations Remote — Mid-Atlantic Region | Full-Time
About the Opportunity
Blue Cardinal Operations is seeking a Regional Operations Director to lead day-to-day performance across multiple HVAC and Plumbing branches in the Mid-Atlantic region. This is a hands-on operational leadership role for someone who knows how to run high-performing trades operations — driving results through disciplined routines, data-informed decisions, and direct accountability at every level.
If you've led multi-site HVAC or plumbing operations, owned a P&L, and thrive in a fast-moving, acquisition-growth environment, this role was built for you.
Requirements
What You'll Own
Operational Leadership
Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
Maintain a structured weekly operating cadence — reviewing performance, surfacing issues, and driving corrective action
Serve as the primary escalation point for branch-level operational issues
Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)
Financial Performance
Own branch-level P&L accountability across the region
Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
Identify root causes of variance and build corrective action plans with clear ownership and timelines
Manage operational spending within budget constraints and company guidelines
Install Utilization & Membership Growth
Track and optimize install slot utilization across all branches
Drive membership capture rates among non-member service customers and monitor cancellation trends
Maximize membership-to-install conversion at every location
Align installer headcount and scheduling to demand forecasts
Team Leadership & Development
Lead, coach, and develop branch-level operations and service managers
Support technician staffing, onboarding, training, and certification compliance
Hold managers accountable to clear performance expectations with regular structured feedback
Partner with HR to proactively identify and address talent gaps
Technology & Reporting
Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions — not just reporting
Deliver structured weekly performance reporting with context, root cause, and recommended actions
Ensure branch teams are operating the platform with fidelity and maintaining data integrity
M&A Integration
Support operational onboarding and integration of acquired brands into the company's operating platform
Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
Flag integration risks early and escalate when locations are underperforming post-integration
What We're Looking For
Experience
7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
Multi-site or multi-brand operations management experience strongly preferred
Hands-on experience with ServiceTitan or a comparable field service management platform required
Experience in a private equity-backed or acquisition-growth environment a plus
Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred
Skills
Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
Strong financial acumen — comfortable owning and driving performance against a P&L
Data-driven decision-maker who translates metrics into operational action
Knowledge of EPA, OSHA, licensing, and industry compliance requirements
Strong leadership, communication, and coaching abilities
Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions
Working Conditions
This is a remote-based role with extensive travel required throughout the Mid-Atlantic region for branch visits, field audits, and team engagement. Consistent field presence is essential to success in this position. Candidates must be located within or willing to regularly travel throughout Mid-Atlantic region.
Compensation & Benefits
Performance Bonus: Eligible
Medical, Dental, and Vision Insurance plans
Life Insurance
Short and Long Term disability plans
15 days vacation
8 holidays/floating holidays per year
Related keywords
HVACPlumbingOperations ManagementP&LServiceTitanField Service ManagementMid-AtlanticM&A IntegrationEPAOSHAComplianceRevenue GrowthTeam LeadershipMechanical ServicesData IntegrityPerformance Reporting
Where humble beginnings become a catalyst to a lasting legacy
Industry
Consumer Services
Company size
11-50 employees
Founded
2022
Headquarters
Burke, Texas
LinkedIn followers
1,129
"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry."
Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures. Founder and CEO Trey McWilliams quickly recognized while on his own journey to unlock the potential of partnership, that there was tremendous opportunity to bring something truly unique to the space.
By marrying a lifetime of industry experience and world-class innovators and leaders, the Blue Cardinal Home Services Group is a powerhouse of resources, experience, knowledge and opportunity. In addition to the explosive potential, we remain fiercely committed to truly getting to know our partners on both a personal and professional level. We are committed to understanding the foundation of your company, experiencing your culture, and learning about each unique piece that makes it whole.
Offices: 7642 US-59, Suite B, Burke, Texas 75941, US
TrainingHome ImprovementHome ServicesHeating, Ventilation, and Air Conditioning (HVAC)Electrical Distribution
Where humble beginnings become a catalyst to a lasting legacy
Industry
Consumer Services
Company size
11-50 employees
Founded
2022
Headquarters
Burke, Texas
LinkedIn followers
1,129
"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry."
Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures. Founder and CEO Trey McWilliams quickly recognized while on his own journey to unlock the potential of partnership, that there was tremendous opportunity to bring something truly unique to the space.
By marrying a lifetime of industry experience and world-class innovators and leaders, the Blue Cardinal Home Services Group is a powerhouse of resources, experience, knowledge and opportunity. In addition to the explosive potential, we remain fiercely committed to truly getting to know our partners on both a personal and professional level. We are committed to understanding the foundation of your company, experiencing your culture, and learning about each unique piece that makes it whole.
Offices: 7642 US-59, Suite B, Burke, Texas 75941, US
TrainingHome ImprovementHome ServicesHeating, Ventilation, and Air Conditioning (HVAC)Electrical Distribution