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Skills: Customer service, Food and beverage service, POS systems, Suggestive selling, Communication skills
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Birmingham Community Leisure Trust
Leisure Operations Manager
Birmingham, England, United Kingdom · On-site
$37k/yr
Mid level
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Skills: Facilities management, Operational leadership, Team management, Health and safety, Compliance
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Disability Resource Centre (Birmingham)
IAG Caseworker
Birmingham, England, United Kingdom · On-site
Entry level
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Commercial Excellence Manager, Customer Led Transformation
Birmingham, England, United Kingdom · Hybrid
Senior
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Birmingham, England, United Kingdom · On-site
Entry level
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Part-time
professional certificate
30% discount in any Accor Restaurant, Discounted hotel rates worldwide, Training and development programmes, Meals on duty, Uniforms and dry cleaning, Recommend a friend scheme
Posted 6d ago
~40 hrs/week
Responsibilities
You will be responsible for providing exceptional food and beverage service to guests while maintaining high standards of cleanliness and organization. This includes taking accurate orders, managing room service, and actively promoting hotel facilities to enhance the guest experience.
Requirements
The ideal candidate should have strong communication and organizational skills with the ability to work in a fast-paced environment. Previous experience in hospitality and food hygiene certification are preferred, along with the flexibility to work varied shifts.
Full job description
Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
Job Description
We are seeking an enthusiastic and customer-focused F&B Team Member to join our dynamic hospitality team in Birmingham, United Kingdom. In this role, you will be the face of our food and beverage operation, delivering exceptional service to our guests while maintaining the highest standards of professionalism and efficiency. You will work collaboratively with your team to create memorable dining experiences, whether in our restaurant, bar, meeting rooms, or through room service. Your attention to detail, positive attitude, and commitment to excellence will be essential to your success in this position.
Prepare and maintain dining areas according to established procedures, ensuring tables and service stations are clean, organized, and ready for guests
Provide efficient and friendly waiter service, greeting guests warmly and making them feel welcomed and valued throughout their dining experience
Take accurate food and beverage orders from guests, demonstrating thorough product knowledge and utilizing suggestive selling techniques to maximize sales opportunities
Input orders into the POS system promptly and accurately, communicating clearly with kitchen staff to ensure seamless service flow
Collect prepared meals from the kitchen, verify order accuracy, and deliver items promptly to guests while maintaining optimal temperature and presentation
Maintain hygienic food service practices at all times, adhering to health and safety standards and company procedures
Take ownership of your designated section and station, ensuring consistent quality and organization throughout your shift
Handle room service operations with professionalism, including answering phones promptly, taking orders, and maximizing sales through product knowledge
Address guest concerns and problems with a positive, solution-oriented approach, escalating to management when necessary
Actively promote hotel facilities and services, identifying opportunities to enhance the guest experience
Perform additional reasonable tasks as requested by supervisors or management to support team objectives
Qualifications
Proven ability to provide efficient, friendly, and professional service that consistently creates positive guest experiences
Strong product knowledge and demonstrated skill in suggestive selling to maximize revenue opportunities
Proficiency in operating POS systems and taking accurate orders
Excellent understanding of food hygiene and safe food service practices
Exceptional communication skills, both verbal and written, with the ability to interact professionally with diverse guests and team members
Strong organizational and time management abilities, with capacity to manage multiple tasks simultaneously in a fast-paced environment
Collaborative team player with a supportive attitude and willingness to assist colleagues
Physical stamina to stand for extended periods and perform manual tasks throughout your shift
Meticulous attention to detail and commitment to maintaining high service standards
Flexibility to work varied shifts, including evenings, weekends, and holidays as required
Positive, resilient attitude with the ability to remain calm and professional under pressure
Previous experience in food and beverage service, hospitality, or customer-facing roles (preferred)
Food hygiene certification or willingness to obtain certification as required by local regulations (preferred)
Ability to work independently while maintaining strong collaborative relationships with team members
Additional Information
UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Training and development programmes
Meals on duty
Uniforms and dry cleaning
Recommend a friend scheme
Employee Advisory Service
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Casual
Related keywords
HospitalityFood and BeverageCustomer ServicePOS SystemFood HygieneHealth and SafetySuggestive SellingRoom ServiceDining OperationsAccor GroupService StandardsTeam Collaboration
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Birmingham, United Kingdom right now?
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Birmingham, United Kingdom?
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Birmingham, United Kingdom?
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (26 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.