Join OneAdvanced We're seeking an ambitious Account Manager to join our talented team at OneAdvanced, a leading software supplier to the UK's social care sector. As a key member of our sales team, you will play a pivotal…
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Other
26 days holiday plus bank holidays, Paid volunteering day, Maternity leave, Adoption leave, Paternity leave, Shared parental leave
Posted 7d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The Account Manager will develop and execute strategic account plans to drive growth and adoption of software solutions within the social care sector. They will build strong relationships with key decision-makers and collaborate with internal teams to ensure seamless customer support.
Requirements
Candidates must have a proven track record in account management and experience selling social care software. A strong understanding of the UK social care sector and the legal right to work in the UK are required.
Full job description
Join OneAdvanced
We're seeking an ambitious Account Manager to join our talented team at OneAdvanced, a leading software supplier to the UK's social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of social care by influencing sector wide transformation.
What You Will Do
As an Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success.
Key Responsibilities
Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our social care customer base, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
Cultivate and maintain a deep understanding of our customers' strategic objectives.
Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
Develop and execute strategic account plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
Act as a sector ambassador, representing OneAdvanced at industry events and strengthening our reputation in Social Care.
Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.
What You Will Have
A proven track record of success in account management.
Experience selling social care software.
An understanding and interest in the UK social care sector, including its key challenges, trends, and initiatives.
Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels.
Strong analytical skills, with the ability to interpret data and translate insights into action.
Demonstrated ability to balance customer advocacy with commercial outcomes.
A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
A customer-centric approach, with a passion for delivering exceptional customer experiences and driving long-term success.
Please note, applicants must have the legal right to work in the UK at the time of application.
What We Do For You
Wellbeing that means something
26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
OneAdvanced is a leading provider of sovereign AI-powered sector-focused SaaS software. Our mission to power the world of work, through software and services, underpin critical societal services.
Customers trust OneAdvanced to deliver digitalisation through innovative technology, addressing business priorities through intelligent insight. With over 30 years of deep sector knowledge and experience, we are a strategic partner to our customers, who serve the lives of millions of people every day. From caring for patients in the NHS and social care to meeting tenants' housing needs; supporting learners in education and apprenticeships to navigating complex legal matters; and making sure goods get to their destination on time managing complex supply chains.
How many Customer Service & Support jobs are open in Birmingham, United Kingdom right now?
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Birmingham, United Kingdom?
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Birmingham, United Kingdom?
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (26 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.