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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Store Manager is responsible for leading the team to deliver retail excellence, drive sales results, and provide an engaging customer experience. They must also manage stock, monitor performance data, and develop team members to maintain high standards.
Requirements
Candidates must have experience in beauty retail and people leadership, along with strong planning and organizational skills. Proficiency in using data for commercial decision-making and the ability to work a flexible schedule are essential.
Full job description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience
More about the role
Customer Experience - We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store manager should also ensure the development of consumer loyalty to help build The Body Shop brand.
Delivery - Retail related beauty expertise is highly desirable at management level. We’re looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills. Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people. Our Store Manager have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management - Our people are at the heart of everything we do. We’re particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur. There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance to the needs of the store and its customers. We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand. Managers must have the ability to identify high potential, develop current members of the team to a high standard.
What we look for
Experience in beauty retail and people leadership
Able to control and meet sales and performance targets with outstanding planning and organising skills
Experience of using data provided to make sound commercial and business decisions
Ability to work collaboratively within a feedback culture
Team coaching and development
Ability to demonstrate outstanding communication and operational skills
Leadership skills to achieve personal and business success.
Good IT Skills
Flexibility to work across Sunday to Saturday is required.
Powered by nature, shaped by community and rooted in rebellion.
Industry
Retail
Company size
10,001+ employees
Founded
1976
Headquarters
Littlehampton, West Sussex
LinkedIn followers
243,858
50 years of doing beauty differently
Powered by nature, shaped by community and rooted in rebellion.
Created by Dame Anita Roddick, in a little green shop in Brighton, we have been doing what we do since 1976. That's fifty years of beauty done right. Of business as a force for good.
A joyful brand, a platform, a safe space for women and girls, a community and a force for good. Driving change worldwide. From animal rights to human rights, gender rights and youth rights. Fighting for bodies and a fairer world. Changing legislation and protecting people. With passion and spirit.
Offices: Watersmead, Littlehampton, West Sussex BN17 6LS, GB · 33 Duke Street, London, England W1U 1LH, GB
Skin CareBath and BodyFragranceMakeupGiftingRetailHaircareE-commerceand Social CommunityConsumer Goods
How many Customer Service & Support jobs are open in Birmingham, United Kingdom right now?
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Birmingham, United Kingdom?
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, NEXT PLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Birmingham, United Kingdom?
Yes — 129 of the 579 open customer service & support positions offer remote or hybrid work (26 remote, 103 hybrid).
How do I apply for Customer Service & Support jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.