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Technical Support Engineer (On-site at Heathrow Airport)
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Other
26 days holiday plus bank holidays, Paid volunteering day, Maternity/adoption leave, Paternity leave, Shared parental leave, Bereavement leave
Posted 5d ago
Apply by Aug 7
~40 hrs/week
Responsibilities
Manage and develop long-term relationships with a portfolio of strategic legal sector customers to drive software adoption and commercial growth. Lead the full sales cycle, including discovery, solution demonstrations, and negotiation, while collaborating with cross-functional teams to deliver customer value.
Requirements
Proven track record in managing complex B2B customer portfolios, ideally within the legal or enterprise SaaS sector. Strong commercial acumen, negotiation skills, and the ability to influence senior stakeholders regarding technology modernisation.
Full job description
Join OneAdvanced
We're seeking an experienced and high-performing Account Manager to join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes.
You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value of their investment in OneAdvanced while supporting their transition from legacy technologies to our next-generation IQ Legal platform.
Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen partnerships and unlock future growth.
What You Will Do
Manage and develop long-term relationships across a portfolio of strategic legal sector customers.
Act as a trusted advisor, helping customers define and execute their technology modernisation journey towards IQ Legal.
Own the full commercial sales cycle, from opportunity identification through to negotiation and close, with a focus on strategic account growth.
Lead regular account reviews, health checks and business planning sessions to understand customer priorities, uncover opportunities and demonstrate ongoing value.
Drive software adoption by helping customers realise the full value of their OneAdvanced investment and introducing new capabilities that support their evolving business needs.
Work alongside our Solutions Consultants to deliver discovery workshops and solution demonstrations aligned to customer objectives.
Build and maintain detailed account plans that identify growth opportunities, technology roadmaps, key stakeholders and commercial milestones.
Collaborate closely with Product, Customer Support, Solutions, Finance Operations, Marketing, Commercial and Legal teams to deliver an outstanding customer experience.
Deliver accurate monthly, quarterly and annual sales forecasts while maintaining a healthy pipeline across your portfolio.
Represent OneAdvanced at customer meetings, onsite visits and industry events, strengthening relationships and building long-term customer advocacy.
What You Will Have
A proven track record of managing and growing complex B2B customer portfolios, ideally within the legal sector or enterprise SaaS environment.
Experience leading strategic customer conversations that influence technology investment and digital transformation initiatives.
Strong commercial acumen with excellent negotiation skills and a history of consistently achieving or exceeding revenue targets.
The ability to build credibility with senior stakeholders, including Partners, Directors and other key decision makers.
Excellent discovery and active listening skills, enabling you to understand customer challenges and recommend solutions that deliver genuine business value.
A strategic mindset with the ability to think beyond immediate opportunities and develop long-term account growth plans.
Confidence to challenge constructively, navigate difficult conversations and influence stakeholders with professionalism and credibility.
Strong problem-solving skills and the ability to bring together internal teams to deliver the right customer outcomes.
Exceptional organisation and prioritisation skills, managing multiple customer initiatives and commercial opportunities simultaneously.
A collaborative approach with experience working across Sales, Product, Solutions, Support and other cross-functional teams.
Resilience, curiosity and tenacity, with the drive to create opportunities and see complex initiatives through to completion.
What We Do For You
Wellbeing that means something
26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
OneAdvanced is a leading provider of sovereign AI-powered sector-focused SaaS software. Our mission to power the world of work, through software and services, underpin critical societal services.
Customers trust OneAdvanced to deliver digitalisation through innovative technology, addressing business priorities through intelligent insight. With over 30 years of deep sector knowledge and experience, we are a strategic partner to our customers, who serve the lives of millions of people every day. From caring for patients in the NHS and social care to meeting tenants' housing needs; supporting learners in education and apprenticeships to navigating complex legal matters; and making sure goods get to their destination on time managing complex supply chains.
OneAdvanced is a leading provider of sovereign AI-powered sector-focused SaaS software. Our mission to power the world of work, through software and services, underpin critical societal services.
Customers trust OneAdvanced to deliver digitalisation through innovative technology, addressing business priorities through intelligent insight. With over 30 years of deep sector knowledge and experience, we are a strategic partner to our customers, who serve the lives of millions of people every day. From caring for patients in the NHS and social care to meeting tenants' housing needs; supporting learners in education and apprenticeships to navigating complex legal matters; and making sure goods get to their destination on time managing complex supply chains.