United Kingdom · Hybrid
As a Front Line Manager, you will be responsible for managing a team and supporting them to deliver the best performance possible by monitoring core Key Performance Indicators and enabling your team to meet these and con…
Skills: Team management, Performance management, Key performance indicators, Business banking, Operations
Glasgow, Scotland, United Kingdom · On-site
Virgin Money – Customer Consultant Branch As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Baillieston branch team, supporting customers in person and over the phone. You’ll h…
Skills: Customer service, Banking, Communication, Digital tools, Transaction processing
United Kingdom · Hybrid
We are looking for an Ab Initio Developer with hands-on experience in developing and supporting data integration solutions using Ab Initio Continuous Flow Graphs and/or Batch Graphs. The candidate should have experience …
Skills: Ab Initio, Continuous Flow Graphs, Batch Graphs, Data integration, Enterprise data pipelines
Swindon, England, United Kingdom · Hybrid
Are you looking for an opportunity to help shape the future of everyday banking? As an Assistant Product Manager – Current Account Integration, you’ll play a key role in one of the Society’s most important product areas …
Skills: Product management, Banking, Financial services, Transformation, Proposition development
Swindon, England, United Kingdom · Hybrid
Are you ready to shape the future of everyday banking? As a Lead Manager – Current Account Integration, you'll play a pivotal role in one of the Society’s most significant transformation programmes, helping to define and…
Skills: Product management, Commercial acumen, Banking products, Proposition development, Strategic thinking
United Kingdom · Hybrid
This is a great opportunity for a Risk Analyst to join our Measurement, Commercial and Treasury Credit Risk team. The team covers a span of accountabilities including governance for data in the Credit Risk data domain, C…
Skills: Data Governance, Credit Risk Analysis, Data Quality Management, Analytical Mindset, Financial Controls
London, England, United Kingdom · Hybrid
This role sits within our Cloud, Digital and Integration Team, where you will be responsible for shaping change initiatives, ensuring they align to our “Modern Mutual” transformation strategy, design principles and futur…
Skills: Service design, Digital transformation, Business architecture, Solution design, Customer journey mapping
Glasgow, Scotland, United Kingdom · Hybrid
Nationwide is building a modern, relationship-led Business Bank, combining outstanding customer outcomes, sustainable growth and disciplined risk management. We're looking for a strategic and inspirational leader to join…
Skills: Strategic leadership, Business banking, Customer relationship management, Digital transformation, Operational effectiveness
United Kingdom · Hybrid
We're looking for an experienced Operations Manager to join our Retail Services Function and lead high performing teams in a fast-paced Financial Services Contact Centre environment. This is an exciting opportunity to le…
Skills: Operations management, Leadership, Coaching, Financial services, Contact centre management
Swindon, England, United Kingdom · Hybrid
We are looking for a Data Governance Consultant to join our Metadata & Data Quality team. In this role, you will help improve how the Society understands, manages and trusts its data through the application of metadata m…
Skills: Data governance, Metadata management, Data quality, Data lineage, Process automation
Swindon, England, United Kingdom · Hybrid
Customer Technology & Payments is establishing a dedicated Service Optimisation capability to strengthen service resilience, stability and performance across a complex technology landscape. As the Service Performance Man…
Skills: Service management, Service optimization, Performance insight, Stakeholder management, Service resilience
United Kingdom · Hybrid
Join us as a Team Manager within a highly respected department known for its impactful work, engaging subject matter, and industry leading results. Operating in a fast paced, ever evolving environment, you’ll lead and de…
Skills: Team management, Fraud investigation, Risk management, Data analysis, Management information
United Kingdom · Hybrid
We have an exciting opportunity for a Channel Performance Consultant to play a pivotal role in shaping training, competency, and performance across our retail channels. In this role, you will influence supervisor activit…
Skills: Coaching, Supervision, Performance management, Stakeholder management, Governance
Northampton, England, United Kingdom · Hybrid
As a Business Savings Consultant, you’ll play an instrumental part in completing all aspects of customer service and administration, from application stage through to completion and account administration. Managing an ac…
Skills: Customer service, Administration, Relationship management, Attention to detail, Communication
Glasgow, Scotland, United Kingdom · Hybrid
As a Business Operations Manager, you’ll play a critical leadership role within the Business Operations team, shaping how we deliver outstanding service to our Business Banking customers. You’ll lead large, specialist fu…
Skills: Operations management, People leadership, Customer experience, Risk management, Stakeholder management
United Kingdom · Hybrid
Our Training & Competence team helps colleagues build the skills, confidence and consistency they need to deliver a brilliant experience for customers, particularly across Financial Crime & Complaints. We design accessib…
Skills: Financial crime, Training needs analysis, Learning design, Performance evaluation, Communication
Leeds, England, United Kingdom · Hybrid
At Nationwide, we know that financial difficulties can happen to anyone. When our customers need us most, our Financial Care Team is there to provide support, guidance and practical solutions. We're looking for compassio…
Skills: Customer support, Financial care, Active listening, Problem solving, Communication
London, England, United Kingdom · Hybrid
Data Science is central to how we decide the right messages to send to our customers to help them with their financial needs at the moments that matter most. As a Data Scientist within the Group Customer & Communications…
Skills: Data Modeling, Data Analysis, AI, Automation, Marketing Analytics
Battle, Wales, United Kingdom · On-site
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone …
Skills: Customer service, Banking services, Digital tools, Communication, Problem solving
United Kingdom · On-site
As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Lerwick branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries…
Skills: Customer Service, Banking Transactions, Digital Banking Tools, Communication Skills, Problem Solving
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You will manage a team to deliver high performance by monitoring key performance indicators and driving commercial growth. The role involves overseeing administrative tasks within business banking operations to ensure a brilliant customer experience.
The role requires experience in managing teams and supporting them to meet performance targets. Candidates should be comfortable working in a hybrid environment and collaborating with colleagues in the Glasgow or Leeds offices.
As a Front Line Manager, you will be responsible for managing a team and supporting them to deliver the best performance possible by monitoring core Key Performance Indicators and enabling your team to meet these and constantly strive to improve to deliver the best possible experience for our members and maximise our commercial growth.
This role is within the Business Banking Operations Lending team who execute a wide range of administrative tasks that we fulfil for our Business customers either on behalf of or for our Business & Commercial Relationship Managers, delivering a simply brilliant experience to ensure our customers have the best possible experience.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow or Leeds office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
