Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Company Description About Entain India There's nothing like a career at Entain India. We're the technology powerhouse helping Entain – a world leader in sports and gaming – create products and experiences used by million…
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
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Skills: Customer service, Cash handling, Payment processing, Problem-solving, Communication
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
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Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
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Company Description At Entain, we don't just keep up with the pace of entertainment, we set it. Home to over 30 iconic global brands, we're 29,000+ strong, united by a love of creating bold, boundary-pushing experiences.…
Skills: Campaign management, Production management, Budget management, Stakeholder management, Team leadership
City of Edinburgh, Scotland, United Kingdom · On-site
Entry level$1.3B raised
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer service, Cash handling, Payment processing, Problem-solving, Communication
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Barrow-in-Furness, England, United Kingdom · On-site
Entry level$1.3B raised
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Customer service, Cash handling, Payment processing, Problem-solving, Communication
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
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Lisburn, Northern Ireland, United Kingdom · On-site
Entry level$1.3B raised
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Skills: Customer service, Cash handling, Communication, Problem-solving, Relationship building
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
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Part-time
Pension Scheme, Annual ShareSave, Discounts with hundreds of retailers, Healthcare and wellbeing support, Development opportunities, Optional overtime
Posted 3h ago
~20 hrs/week
Responsibilities
The Retail Customer Service Manager is responsible for delivering outstanding customer service and maintaining high shop standards within a betting environment. They will process transactions, handle customer inquiries, and actively promote safer gambling practices.
Requirements
Candidates must be at least 18 years old and possess previous experience in a customer-facing role. Proficiency in cash handling and the ability to work flexible shifts, including weekends and bank holidays, are required.
Full job description
Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job Description
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.
Salary is £13.00 per hour
Are you ready to launch a winning career?
What you will do
Deliver outstanding customer service.
Always urge safer gambling.
Take bets on different sports and events.
Process customer transactions including cash handling.
Help demonstrate our products and betting terminals to customers.
Handle customer complaints or concerns with empathy and problem-solving skills.
Work towards defined targets.
Maintain high shop standards.
Open or close the shop.
Work patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
To be successful in this role:
You must be 18 years of age or over to work in one of our betting shops.
Previous work in a customer-facing setting.
Confidence working with customers in person.
Familiarity with cash handling and payment transactions.
Additional Information
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
Optional overtime subject to availability.
Pension Scheme and annual ShareSave.
Discounts with hundreds of retailers.
Healthcare and wellbeing support.
Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
There’s nothing like a career at Entain. We’re a leading, global sports betting and gaming company, delivering the most entertaining experiences, powered by technology, with market-leading player protection built in. In this environment, with our game-plan, and your energy and impact, you’ll perform at the height of your potential.
We’re a FTSE company with 28,000 passionate people across five continents, known for iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. Every day we give millions of players unmatched experiences. Whether you’re an engineer, marketer or retail specialist, a career here is a complete game changer.
Offices: London, GB · Brisbane, AU · Darwin, AU · Sydney, AU · Gateshead, GB
There’s nothing like a career at Entain. We’re a leading, global sports betting and gaming company, delivering the most entertaining experiences, powered by technology, with market-leading player protection built in. In this environment, with our game-plan, and your energy and impact, you’ll perform at the height of your potential.
We’re a FTSE company with 28,000 passionate people across five continents, known for iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin. Every day we give millions of players unmatched experiences. Whether you’re an engineer, marketer or retail specialist, a career here is a complete game changer.
Offices: London, GB · Brisbane, AU · Darwin, AU · Sydney, AU · Gateshead, GB