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Full-time
Competitive Compensation Package, 30 Days Holiday, Bank Holidays, 4.5 Day Working Week, Home Office Allowance, Workspace Membership
Posted 3h ago
~40 hrs/week
Remote in London, England, United Kingdom
Responsibilities
The Client Director is responsible for managing and growing REO client relationships, ensuring successful delivery of digital services and driving annual contract renewals. This role involves senior client leadership and hands-on programme management to align delivery with client commercial goals.
Requirements
Candidates need substantial senior client leadership experience within a digital agency or consultancy, alongside a strong background in complex programme management. Proficiency in digital service lines such as CRO, UX, and analytics, combined with strong commercial focus, is essential.
Full job description
REO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of contracts, and expanding revenues through effective upselling and cross-selling of services.
This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in close collaboration with operations and our team of consultants. The Client Director will maintain trusted client relationships, provide clarity and confidence throughout every engagement, and ensure that the work we deliver is consistently aligned with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering.
What You Will Do
Serve as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives
Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality
Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth
Ensure that all client interactions are underpinned by clarity, transparency, and measurable value
Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals
Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly
Identify and pursue opportunities for account growth through cross sell and upsell across REOs services
Contribute to the development of best practice processes in client management and delivery governance
What We Are Looking For
Substantial experience in a senior client leadership role within a digital agency or consultancy
Strong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagements
Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients
Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders
Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth
Highly organised, detail-focused, and capable of managing multiple client priorities effectively
Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams
What we Offer
A competitive compensation package
30 days holiday + bank holidays
4.5 day working week
Home office allowance or workspace membership
Remote 1st working policy
Flexible working hours
Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc
REO is a digital experience agency based in central London. We’re an eclectic mix of bright and creative thinkers, embracing the best of research, strategy, design and experimentation to solve our clients’ toughest challenges. We work across a variety of sectors, with companies such as Amazon, M&S, Tesco & Samsung. Whatever the challenge may be, we apply design thinking to identify and deliver big growth opportunities for our clients.
Offices: China Works, 100 Black Prince Rd, Vauxhall, London SE1 7SJ, GB
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