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Craven County, North Carolina, United States · On-site
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High Point, North Carolina, United States · On-site
Mid level
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$18/hr–$25/hr
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Full-time
high school, associate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The position is responsible for managing patient registration, insurance verification, and scheduling appointments within a dental clinic setting. It also involves maintaining accurate electronic medical records and providing high-quality customer service to patients and staff.
Requirements
Candidates must have a high school diploma or GED, with an associate degree preferred, and at least one year of clerical experience. Strong computer skills, effective communication abilities, and the capacity to maintain patient confidentiality are required.
Full job description
Title: Dental Patient Representative I
Department: Operations
Status: Non-Exempt
Position Classification/Category: Clerical
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Dental Operations Manager
Direct Reports: N/A
Summary of Position
Under the direct supervision of the Dental Operations Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Dental Patient Representative facilitates patient entry into Cabarrus Rowan Community Health Centers (CRCHC), including greeting client, answering phone calls, and scheduling appointments.
Minimum Qualifications
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
· Experience: One year or less of clerical experience in an office setting
Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.
Additional skills preferred: Bilingual in Spanish and English
Education: High school diploma or GED. Associates Degree preferred.
Certification(s)/Licensure: N/A
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
· Repetitive movement of hands and fingers – typing and/or writing.
· Occasional standing, walking, stooping, kneeling or crouching.
· Reach with hands and arms.
· Talk and hear.
Key Responsibilities
1. Demonstrate the ability to express the high-quality level of customer service to all patients, staff, board members, providers, and vendors.
2. Can verbalize knowledge of chain of command and direct supervisor information.
3. Reports on time and checks schedule and organizes patient flow.
4. Demonstrates ability to obtain payment information and ability to create claim to be submitted for reimbursement.
5. Can verbalize knowledge of required screening forms for UDS and other QI.
6. Maintains accurate documentation and registration updates in EMR based on documentation procedures.
7. Demonstrate ability to adhere to scheduling protocol as it relates to scheduling of all CRCHC appointment types (including medical, behavioral health, psych, dental, ambulatory procedures)
8. Demonstrate ability to adhere to clinical protocol to assist patient with appointments and re-routing patient to triage as necessary.
9. Under adequate supervision, demonstrates ability to explain the sliding scale program to all patients and accurately process the program application.
10. Under adequate supervision, demonstrates the ability to compose messages to provider/staff regarding patient communication.
11. Demonstrates accurate knowledge and comprehension of patient registration duties not limited to medical, dental, referral information, and insurance verification information.
12. Demonstrates accurate ability to enter patient registration information into EMR system.
13. Complete Dental requests for all CRCHC locations in terms of prior authorizations and referrals.
14. Review patient chart for records requiring updating and perform necessary updates.
15. Verbalizes knowledge of HIPAA, patient demographic, and benefits information.
16. Maintains a safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.
17. Maintains patient confidentiality and protects operations by keeping protected health information confidential and secure.
18. Participates in mandatory in-services and drills, attend staff meetings and other training courses, including appropriate educational training offered on regular basis for professional development.
19. Maintains strict adherence to infection control guidelines established by the organization.
20. Work early /night clinic and weekends as needed.
21. Ability to travel to other CRCHC to cover as needed.
22. Perform other duties as assigned.
Related keywords
Dental Patient RepresentativeOperationsPatient demographicsInsurance informationSchedulingEMRClericalCustomer serviceHIPAAUDSQIRegistrationPrior authorizationsReferralsInfection controlSliding scale program
About Cabarrus Rowan Community Health Centers Inc.
Cabarrus Rowan Community Health Centers, Inc. (CRCHC) is a not for profit organization that strives to provide safe, quality, affordable, effective and comprehensive health services to the citizens of Cabarrus and Rowan counties in North Carolina.
Founded in 2006 as a Federally Qualified Health Center funded under Section 330 of the Public Health Service Act, Cabarrus Rowan Community Health Centers (CRCHC) has served as a medical home for those most in need, governed by a community Board of Directors, CRCHC is a critical component in the regional healthcare system and functions as a major safety net provider in the region, providing comprehensive care for over 12,000 patients annually.
CRCHC provides comprehensive, high-quality primary health care regardless of ability to pay. We provide health care to all members of our community, including low income, indigent, and uninsured patients who may not otherwise be able to afford health care via traditional sources. All programs and services target high-need populations including those with low-incomes, the uninsured, Medicaid and Medicare enrollees, refugees, the elderly and children.
Offices: 202D McGill Family Medicine, Concord, NC-North Carolina 28025, US · 298 Lincoln St SW, Concord, North Carolina 28025, US · 308 E Centerview St, China Grove, North Carolina 28023, US · 300 N Salisbury Ave, Spencer, North Carolina 28159, US · 330 Jake Alexander Blvd W, Suite 103, Salisbury, North Carolina 28147, US
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1859 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,379 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1175 of the 24379 open customer service & support positions offer remote or hybrid work (563 remote, 612 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina