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Georgetown County, South Carolina, United States · On-site
Entry level
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Full-time
high school
Generous Time Off, 11 Paid Holidays, 401(k) With Company Match, Roth IRA, Medical Insurance, Dental Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for internal and external customers to resolve issues and provide administrative support. Responsibilities include scheduling services, processing payments, updating customer files, and making outbound calls to optimize technician schedules.
Requirements
Candidates must have a high school diploma or equivalent and working knowledge of the Microsoft Office Suite. The role requires a professional appearance and the ability to work at least 40 hours per week with occasional overtime.
Full job description
Customer Service Representative
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.
company-paid + additional, optional, life insurance.
ABOUT OUR FAMILY OF BRANDS
We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A Customer Service Representative
As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.
Minimum Qualifications:
Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Employer
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
Related keywords
Customer ServicePest ControlMicrosoft OfficeAdministrative SupportSchedulingPayment ProcessingOutbound CallsCustomer ExperienceService Center
In 1964, our founder Starkey Thomas started Arrow Exterminators and it remains a family owned business still today. With 198 service centers operating in 16 states and over $450 Million in annual revenue, we are the largest family-owned pest and termite control company in the United States ranked by revenue.
Arrow Exterminators is a full-service company specializing in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Lawn Services, Handyman Services, Insulation Services, New Construction Treatments and providing documentation for Real Estate Transactions. We offer these services for both residential and commercial customers.
Our mission has been and remains to provide superior quality services to our customers at a great value and in the most environmentally responsible manner. We strive to continually improve our professional standards, knowledge and efficiency to assure our customers are 100% satisfied.
In 1964, our founder Starkey Thomas started Arrow Exterminators and it remains a family owned business still today. With 198 service centers operating in 16 states and over $450 Million in annual revenue, we are the largest family-owned pest and termite control company in the United States ranked by revenue.
Arrow Exterminators is a full-service company specializing in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Lawn Services, Handyman Services, Insulation Services, New Construction Treatments and providing documentation for Real Estate Transactions. We offer these services for both residential and commercial customers.
Our mission has been and remains to provide superior quality services to our customers at a great value and in the most environmentally responsible manner. We strive to continually improve our professional standards, knowledge and efficiency to assure our customers are 100% satisfied.