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Full-time
high school, professional certificate
Dental Insurance, Medical Coverage, Vision Coverage, Health and Wellness Incentives, 401k Retirement Match Program, Paid Time Off
Posted 10d ago
~40 hrs/week
Responsibilities
The Assistant Community Manager supports daily operations including leasing, resident relations, and financial tasks like rent collection and renewals. They also provide leadership support, resolve resident concerns, and maintain the community's social media presence.
Requirements
Candidates should have a high school diploma or GED and at least two years of property management experience. A valid driver's license is required, and a Certified Apartment Leasing Professional (CALP) accreditation is considered a plus.
Full job description
Assistant Community Manager
At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.
As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.
If you're looking for a place where your work truly matters, Come Join Us!
Assistant Community Manager | Job Overview
As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive!
Assistant Community Manager| Education, Experience, and License Qualifications
Education:
High School or GED equivalent
Experience:
Two years of property management experience is preferred
Six months previous assistant community manager experience is preferred
Licenses & Certifications:
Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Assistant Community Manager | Job Functions
Leasing & Occupancy
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Identify prospect needs, showcase available homes, and invite them to join the community
Ensure lease applications, renewals, and related documents are completed accurately and on time
Meet occupancy goals through strong leasing performance and resident retention • Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
Financial & Administrative
Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Assist with financial reporting and documentation for Community Manager and regional leadership
Leadership & Team Support
Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Support a positive and productive work environment through clear communication and goal-setting
Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
What Makes Someone SOAR in This Role?
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
Work Schedule:
Office Hours:
Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.
Evening and weekend availability may be required for resident events or based on the unique needs of the community.
Hawthorne’s Total Rewards Package | Compensation and Benefits
Assistant Community Manager-Specific Benefits: All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.
Professional Benefits: Assistant Community Manager Today – Community Manager Tomorrow!
Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
Personal Benefits:
Free Dental Insurance
Comprehensive and Affordable Plans for Medical and Vision Coverage • Health and Wellness Incentives
401k Retirement Match Program
Paid Time Off- including your birthday!
Paid Sick Time Off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
The Nation's #1 Apartment Management Company in Resident Satisfaction. Committed to delivering unforgettable experiences
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Greensboro, North Carolina
LinkedIn followers
28,952
Hawthorne Residential Partners was founded by Ed Harrington, Shoff Allison, and Samantha Davenport. All have been friends and co-workers for years and share the same principles, desire, and entrepreneurial drive that have shaped the trio of services offered: property management, acquisitions, and development. Phil Payonk joined Hawthorne as Chief Investment Officer and Principal in 2010. The team of original owners has known Phil for many years and worked with Phil while he was in the lender servicing industry. Today, Hawthorne's portfolio consists of more than 64,000+ units across 275 communities. Hawthorne's rapid growth since the company's inception in early 2009 can be attributed to the strong network of friends and business associates developed over many years.
Hawthorne's President, Samantha Davenport, states, "The passion and commitment to exceed our residents, employees, and clients expectations is exuded throughout our company." The company's motto is "Live The Difference." The "Live It" commitment is evident throughout the company's culture. "Live It" represents the company's commitment to superior customer service to our residents, teammates, and clients.
Offices: 804 Green Valley Rd, Suite 300, Greensboro, North Carolina 27408, US
Apartment Management ServicesNew Construction Lease UpAsset RepositioningProperty ManagementInvestment ManagementMultifamilyand Third Party ManagementResidentialCommercial Real EstateProperty Management
How much do Customer Service & Support jobs in North Carolina pay?
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