Roanoke Rapids, North Carolina, United States · On-site
Entry level
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions such as cash box man…
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Skills: Customer service, Sales, Product knowledge, Merchandising, Point of sale system
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Skills: Retail sales, Supervisory, Inventory control, Merchandising, Customer service
Asheville, North Carolina, United States · On-site
Entry level$485M raised
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Mooresville, North Carolina, United States · Remote OK
$17/hr–$29/hr
Entry level$22B raised
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Mooresville, North Carolina, United States · On-site
Senior$22B raised
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Charlotte, North Carolina, United States · On-site
Entry level
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Greenville, North Carolina, United States · On-site
Entry level
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Smithfield, North Carolina, United States · On-site
$19/hr–$24/hr
Mid level$200M raised
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Guilford County, North Carolina, United States · On-site
Entry level$9.0B raised
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Knightdale, North Carolina, United States · On-site
Mid level
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Charlotte, North Carolina, United States · On-site
$40k–$42k/yr
Entry level
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Part-time
Posted 8d ago
~40 hrs/week
Responsibilities
Provide exemplary member service by handling account maintenance, cash box management, and processing various financial transactions. Educate members on credit union services and maintain accurate records of branch operations.
Requirements
Candidates must possess strong communication and mathematical skills, along with the ability to work in a fast-paced environment. A professional demeanor, attention to detail, and basic computer proficiency are required for this role.
Full job description
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
PURPOSE:
To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.
DIMENSIONS:
This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.
DUTIES:
Handle establishment of new membership, open all accounts, and
process changes in accounts.
Educate members on available services and make recommendations based
on their needs.
Key all required transactions into the Margo system and balance cash drawer
with accuracy.
Balance the vault, ATM, TCD and coin sorter.
Operate drive-thru window as needed.
Keep daily and monthly records of the following reports: vault control,
returned checks, Visa gift cards, theme park tickets, forgeries, and coin
sorter.
Prepare, order, and verify cash delivery and shipment once a week.
Assist members with account problems, checking reconciliations, or
errors in transactions.
Grant subsequent advances on existing credit cards, open lines and home
equity lines of credit - consult with an approving officer prior to advance.
Answer phone, file paperwork, scan documents into Image System, and
perform other clerical duties as needed.
May begin training in other areas of branch operations as needed
Other duties as assigned.
REQUIREMENTS:
Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
Must be willing to engage in ongoing training and professional development.
Other training and education as required by management.
Should have basic computer skills.
Attendance in accordance with assigned schedule is required
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Must be cordial in all interactions with members and co-workers.
Must adhere to the work schedule and attendance policy established by manager.
JOB ENVIRONMENT:
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
Uses hands and fingers to press keys on adding machine to add information for member transactions.
Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
Sits 80%, stands 10%, and walks 10% of the time.
Must communicate clearly to answer members questions and to describe member services.
Must listen intently to members questions and concerns in order to facilitate quality service.
Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc..
May order supplies for the branch using computer terminal.
May climb stairs when branch is located on multiple levels.
Must be able to comprehend and carry out verbal and written instructions.
Must be able to lift 5 pounds
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1817 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,091 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1124 of the 24091 open customer service & support positions offer remote or hybrid work (541 remote, 583 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina