Division or Field Office: Casualty Claims Division Department of Position: Zones Dept Work from: Branch Office Salary Range: $40,121.00 - $64,090.00 * salary range is for this level and may vary based on actual level of …
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The Claims Facilitator processes first-party and third-party automobile and property claims within established limits of authority. They are responsible for contacting policyholders, verifying coverage, setting reserves, and managing claim inquiries.
Requirements
Candidates must have a high school diploma or GED and at least one year of related claims, customer service, or clerical experience. The role requires obtaining appropriate state licensing within 45 days of employment.
Full job description
Division or Field Office:
Casualty Claims Division
Department of Position:
Zones Dept
Work from:
Branch Office
Salary Range:
$40,121.00 - $64,090.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Under minimal supervision, settles claims within limits of authority.
This is an in-office position, reporting to ERIE's Cary, NC office with hybrid flexibility.
Hours are Monday - Friday, 8:00 am - 4:30 pm.
The selected candidate will be required to obtain appropriate licensing within 45 days.
Duties and Responsibilities
Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE’s approved payment methods, and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others.
Enters loss information into claims system.
Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis.
Provides support for property claims during periods of heavy volume.
The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes (IC)
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge
Qualifications
Minimum Educational and Experience Requirements
High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
Bachelor’s or Associate’s degree preferred.
Additional Experience
Pursuit of general insurance education preferred.
Designations and/or Licenses
Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
Since 1925, we've been providing the protection you need and the service you expect – all at a great price.
Industry
Insurance
Company size
5,001-10,000 employees
Founded
1925
Headquarters
Erie, PA
LinkedIn followers
73,188
From our modest roots starting in 1925 as a Pennsylvania auto insurer, we've grown to become a multi-line insurance company, offering auto, home, business and life insurance through our network of independent insurance agents. Today, our geographic presence extends to 12 states and the District of Columbia; from New York to North Carolina and from Wisconsin to Tennessee.
At ERIE, we adhere to disciplined underwriting, fair pricing and a prudent investment philosophy. These factors have contributed to our ability to earn consistently superior ratings in the insurance industry. The combination of a quality agency force, a commitment to customer service and the financial stability provided by Erie Insurance Group assures our customers that we’ll be there when they need us most.
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 12th largest homeowners insurer and 13th largest automobile insurer in the United States based on direct premiums written and the 17th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has nearly 7 million policies in force and operates in 12 states and the District of Columbia.
Erie Insurance is a FORTUNE 500 company.
Offices: 100 Erie Insurance Place, Erie, PA 16530, US
Auto InsuranceHome InsuranceBusiness Insuranceand Life InsuranceInsuranceProperty InsuranceAuto Insurance
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1817 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,091 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1124 of the 24091 open customer service & support positions offer remote or hybrid work (541 remote, 583 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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