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Full-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The Associate Store Manager supports store management in driving sales through effective merchandising, inventory control, and omni-channel fulfillment. They are responsible for coaching associates, maintaining store standards, and ensuring a positive customer experience.
Requirements
Candidates must have at least 2 years of management experience and a high school diploma or equivalent. The role requires physical stamina for standing, walking, and lifting up to 50 pounds, along with availability for nights, weekends, and holidays.
Full job description
General Summary
Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.
Be committed to the customer having a consistent positive experience:
Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Bring the power of shoes to life by leveraging in-store and digital services:
Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collects and submits all supply needs to ensure successful operations in all areas of the business.
Be responsible to pause and the put the customer first:
Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
Bring fun and energy to everything you do:
Recognize the store team through our company recognition tools.
Support development of the store team through training, coaching, feedback and motivation.
Assists in recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Performs other duties as assigned by the Store Manager and/or Co-Manager.
Required Skills:
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Please follow our updated DBI LinkedIn page at https://www.linkedin.com/company/designer-brands-inc
Industry
Retail
Company size
1,001-5,000 employees
Headquarters
Toronto, ON
LinkedIn followers
5,720
Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. The company operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. The Camuto Group owns licensing rights for the Jessica Simpson® footwear business, and footwear and handbag licenses for Lucky Brand® and Max Studio®. In partnership with a joint venture with Authentic Brands Group, Designer Brands also owns a stake in Vince Camuto®, Louise et Cie®, CC Corso Como®, Enzo Angiolini® and others. More information can be found at www.designerbrands.com
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1770 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 23,878 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1127 of the 23878 open customer service & support positions offer remote or hybrid work (551 remote, 576 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina