Service Associate I - Part Time 20 Hours(Shaw's Peabody)
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Entry level
Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefit…
Northampton, Massachusetts, United States · On-site
$65k–$75k/yr
Senior
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Hallmark Field Merchandiser (part-time) Chelsea, MA 02150
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$16/hr–$18/hr
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Woburn, Massachusetts, United States · Remote Solely
$19/hr–$24/hr
Mid level
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Part-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Retirement Package
Posted 20d ago
~20 hrs/week
Responsibilities
This hybrid role combines the duties of a Customer Service Representative and a Teller, focusing on opening deposit accounts and processing loan applications. Key tasks include handling cash transactions, managing account maintenance, and proactively reaching out to high-value customers to grow the portfolio.
Requirements
A high school diploma or equivalent is required, with 1-2 years of sales experience in retail, financial services, or hospitality preferred. Candidates must be able to work independently in a fast-paced environment and possess strong communication and relationship-building skills.
Full job description
Starting Rate: $22.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Major Responsibilities:
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.
Account Representative Duties:
Works toward achieving specific individual sales and service goals through the following activities:
Opens deposit accounts
Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
Closes loans for customers for applicable business lines (i.e. consumer lending)
Makes referrals to other bank business lines and third-party partners
Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
Responsible for operational compliance and adherence to policy
Handles daily account maintenance and other service issues as necessary
Understands and provides support in achieving quarterly sales
Teller Duties:
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
Cash checks for customers and non-customers according to bank policy
Process and properly record the sale of monetary instruments (i.e. official bank checks)
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
Process foreign currency purchases and sales
Process various types of loan payments and credit card cash advances
Relative to all duties, must adhere to all bank policies and procedures
Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.
Qualifications:
Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
High school diploma or equivalent required
1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
Some banking experience is preferred (e.g., teller or otherwise) is a plus.
Basic business acumen and professionalism is a must.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn all details about the products and services offered by the bank.
Working Conditions:
Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.
Incumbent must be able to transport items weighing 15 pounds or more.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s
leading local bank and the largest bank-owned independent
investment advisor in Massachusetts with approximately 110 locations
serving communities in eastern Massachusetts, southern and coastal
New Hampshire, Rhode Island and Connecticut. Eastern provides a full
range of banking and wealth management solutions for consumers and
businesses of all sizes including through its Cambridge Trust Wealth
Management and Private Banking divisions, and takes pride in its
outspoken advocacy and community support that includes more than
$240 million in charitable giving since 1994. An inclusive company,
Eastern is comprised of deeply committed professionals who value
relationships with their customers, colleagues and communities.
Member FDIC, Equal Housing Lender
Investments are not FDIC Insured • May Lose Value • Not Bank
Guaranteed • Not a Deposit • Not Insured By Any Government Agency
Offices: 125 High St, Boston, Massachusetts 02110, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts