The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a …
Skills: Sales, Customer Service, Upselling, Cross-selling, Communication
Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center lead…
Burlington, Massachusetts, United States · On-site
$19/hr–$23/hr
Mid level$400M raised
Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center lead…
Position Overview The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible …
Skills: Team Leadership, Sales Management, Financial Acumen, Budget Management, Staff Training
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealin…
Wax Specialist (Licensed Cosmetologist or Esthetician)
New Braunfels, Texas, United States · On-site
$16/hr–$25/hr
Entry level$400M raised
IMPORTANT: An active Esthetician or Cosmetologist license in the state of Texas is strictly required for this position. Not licensed yet? > If you are currently in school or looking to start your journey in the beauty in…
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealin…
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealin…
Skills: Customer service, Communication, Phone etiquette, Reservation management, Problem solving
West Sacramento, California, United States · On-site
Entry level$400M raised
Description Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed? Are you looking to put your talent for sales and love of the beauty industry to good use? Do you thrive in a f…
Assistant Center Manager - European Wax Center, Mountain View
Mountain View, California, United States · On-site
$27/hr–$32/hr
Entry level$400M raised
Assistant Center Manager -- European Wax Center Mountain View, CA 94040$27/hour + tiered performance bonuses averaging up to $867/month Love to help others look and feel fab? Turn your passion into a rewarding role with …
Job DetailsJob Location: NY - Rego Park - Rego Park, NY 11374Position Type: Part Time/Full TimeEducation Level: High SchoolSalary Range: $17.00 - $22.00 Base+Commission/monthTravel Percentage: NoneJob Shift: Any - Monday…
Skills: Sales, Customer Service, Communication, Interpersonal Skills, Point-of-sale Systems
BALLAST WAX · EUROPEAN WAX CENTER Guest Service Associate Be the face. Set the tone. Make it memorable. 358 W Army Trail Rd, Bloomingdale IL 60108 · In-Person · Full-Time & Part-Time Available THE OP…
Skills: Customer service, Sales, Communication, Front desk management, Point of sale (POS) operations
Panama City Beach, Florida, United States · On-site
$15/hr–$20/hr
Entry level$400M raised
Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure guest satisfaction thr…
Skills: Customer service, Communication skills, Interpersonal skills, Multi-tasking, Detail-oriented
About the Role We are seeking a detail-oriented and brand-savvy Guest Engagement & Messaging Specialist to manage inbound responses from our marketing SMS and email campaigns. This role is responsible for turning custome…
Licensed Esthetician/Cosmetologist – Wax Specialist Join the team that’s redefining smooth! At European Wax Center | EWC Growth, our Wax Specialists deliver exceptional guest experiences through expert waxing services, g…
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Part-time
high school
Complementary Waxing Services, 50% Off Skincare Retail Products, 401(k) Plan, Sick Leave, Company-Paid Life Insurance, Company-Paid Disability Insurance
Posted 4h ago
~40 hrs/week
Responsibilities
The Guest Service Associate is responsible for creating an exceptional guest experience while achieving sales goals and assisting with daily administrative tasks. They must educate guests on products and services, manage reservations, and maintain a clean and organized center environment.
Requirements
Candidates must have a high school diploma or GED and at least two years of customer service or retail sales experience. Strong interpersonal, communication, and organizational skills are required, along with the ability to work flexible hours including weekends and evenings.
Full job description
The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:
Develop a thorough understanding of European Wax Center services and products
Upsell and cross-sell retail products & various waxing services
Educate guests on benefits and savings of Wax Passes
Arrive to work timely following the appropriate dress code, including wearing of the required name tag
Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
Confirm each guest service(s) and offer recommended/related add on service(s)
Administer check-ins and check-outs, processing payments, refunds and reservation requests
Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
Organize the reservation book based on guest requests and associate availability
Perform opening and closing procedures for the center
Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
High school diploma or GED
2+ years customer service experience or sales experience, preferably in a retail environment
Exceptional interpersonal skills
Excellent written and verbal communication with strong attention to detail
Good time management and organizational skills
Flexibility to perform external or internal events may be required
Ability to work flexible days and hours, including weekends/evenings
Exude a positive, friendly, and personable demeanor
Ability to receive and provide feedback
Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.
$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
Complementary Waxing Services
50% Off Our Exclusive Skincare Retail Products
401(k) Plan (for eligible employees)
Sick Leave
Company-Paid Life and Disability Insurance (for eligible employees)
Flexible Spending Accounts (FSA) and Dependent Care Benefits
Pre-Tax Commuter & Transportation Benefits
Ongoing training, recognition programs, and real career pathing opportunities
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
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Related keywords
Guest Service AssociateSalesRetailCustomer ExperienceUpsellingCross-sellingWax PassesAdministrative TasksReservation ManagementE-VerifyPoint of SaleInventory MaintenanceCommunicationTime ManagementProfessionalismFlexibility
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health