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Full-time
Medical Insurance, Vision Insurance, Dental Insurance, Company Paid Basic Life Insurance, Voluntary Life Insurance, Flexible Spending Accounts
Posted 20d ago
~40 hrs/week
Responsibilities
Manage the service department by hiring, training, and leading a team of advisors and technicians to ensure high productivity and profitability. Oversee financial objectives, maintain factory warranty standards, and ensure high customer satisfaction ratings.
Requirements
Requires 2 to 4 years of management experience within an automotive dealership and a proven track record in retail management. Candidates must possess a valid driver's license and the ability to work extended hours, including Saturdays.
Full job description
AUTOMOTIVE SERVICE MANAGER
If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager looking to take that next step in your career, then we are looking for you. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.
RESPONSIBILITIES
Hire, train, manage and retain service team not limited to advisors and technicians
Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
Manage and maintain factory standards for warranty claims
Maintain high CSI rating by handling customer complaints immediately and appropriately
Maintain customer follow up system that encourages repeat and referral business
Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
Manages required training to comply with manufacturers
Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department
QUALIFICATIONS
2 - 4 years of management experience in an automotive dealership required
Strong work-ethic with the ability to work in a fast-paced, results-driven environment
Successful experience in automotive retail management
Strong communication and leadership skills
Valid and clean driver’s license
Ability to work extended hours and Saturdays when necessary
Strong focus on providing excellent customer service
BENEFITS
Medical, vision and dental insurance
Life Insurance - company paid Basic Life and Voluntary Life
Flexible Spending Accounts for medical and dependent care
Short-term and long-term disability
Paid holidays and vacation
401k with company match
Employee purchase and discount program
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
There are all kinds of places to go to buy a vehicle, but none of them are quite like Pride Kia of Lynn. The Pride Motor Group has been family-owned and operated for over 40 years, and we bring genuine proficiency and customer-service expertise to the table. We will also continue the Iovanna family tradition, committing to never dropping the ball or reducing the high-quality shopping experience that you’ve come to expect. Once you visit our dealership you’ll discover all that we have to offer, and you won’t be able to imagine shopping anywhere else.
Offices: 793 Lynnway, Lynn, Massachusetts 01905, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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