Customer Service & Support Jobs in Cambridge, MA (Now Hiring) — 409 open

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Under general supervision, handles the complex coordination involved in scheduling patients for surgical procedures and hospital admissions for multiple clinicians. Coordinates with hospitals to get monthly schedule blocks for physicians and selects appropriate times for procedures. Ensures that all necessary documents and preparatory activities have been completed and that pertinent information is sent to the hospital prior to patients' admissions. Keeps current on the policies and procedures of a multitude of current insurance payors and hospitals. Delivers excellent customer service to patients. Serves as an internal resource as needed.

Schedule: Monday-Friday, 8-hour shifts between the business hours of 7am-6pm. Schedule to be determined upon hire. 

Location: This role is Office-Based in MA. 

• If you live in MA, you will enjoy the flexibility of a remote/office-based role as you take on some tough challenges.
• Office-based schedule to be determined by manager upon hire.
• Will be required to work onsite 5 days/week for approximately first 60 days for training; training likely to be onsite in Chestnut Hill but will be determined upon hire.

Primary Responsibilities:

• Coordinates surgical bookings and hospital admissions for multiple clinicians either within the same or across multiple specialties and/or departments. Understands and effectively maneuvers the surgical booking process understanding and following the requirements for each hospital, insurance provider and clinician as well as applicable Atrius Health booking guidelines. Juggles and prioritizes various scheduling needs effectively
• Schedules patients for hospital admissions and surgical procedures. Coordinates and books operating room time and surgeon's time. Handles any needed rescheduling due to patient or facility conflicts. May work with other HACS and/or Atrius Health departments to resolve scheduling or booking conflicts
• Interacts with patients throughout the booking process, responding to requests and providing information in a timely and compassionate manner. Ensures patients understand all their pre- and post-operative appointments as well as any necessary testing prior to surgery (e.g., lab or radiology work). Ensures necessary written material accurately reflects these appointments and includes any directions or special instructions in correspondence. Accurately relays information between patients and clinicians, often dealing with high levels of patient frustration or anxiety
• Completes outside referral documents and obtains prior authorization for admission where applicable. Maintains and utilizes a thorough understanding and knowledge base of the different payors and the coverage they provide for surgeries. Ensures various requirements and procedures needed are met so that procedures can occur with minimal errors from an administrative standpoint. Keeps current with the changes in insurance company policies and procedures
• Ensures that all necessary documents and preparatory activities have been selected and forwards all pertinent information to the hospital prior to the patient's admission. Works with clinicians and primary care physicians to ensure appropriate pre-operative testing is done and facilitates medical clearance for the needed procedure
• Proactively ensures necessary information for admissions is available and processed correctly
• Maintains data and creates documents in electronic tracking system. May draft and type routine correspondence
• Provides back-up coverage for other clinical support positions within the assigned department when appropriate
• Sends electronic spreadsheets and updates to internal and external clients
• Conducts written or verbal follow-up on procedures
• May send hospital booking information to the coding and compliance department to ensure that all relevant revenue is captured
• May fax or batch materials for legal tracking purposes.
• Performs other duties as assigned
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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