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$35/hr–$75/hr
Full-time
professional certificate
Posted 8d ago
~40 hrs/week
Responsibilities
The Registered Nurse will perform telephone triage, coordinate patient care, and manage clinical documentation in a fast-paced OB/GYN outpatient setting. They will also provide direct patient support, including phlebotomy and assisting physicians with clinical procedures.
Requirements
Candidates must have completed a nursing training program at an NLN accredited school and hold a current registration in the Commonwealth of Massachusetts. Strong interpersonal skills and the ability to work collaboratively within a multidisciplinary healthcare team are required.
Full job description
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
About Our Practice
Mount Auburn OB/GYN is a busy, collaborative outpatient practice providing comprehensive obstetric and gynecologic care from adolescence through adulthood, menopause, and beyond. As part of one of the largest midwifery practices in Eastern Massachusetts, our team of physicians, midwives, nurses, and support staff is dedicated to delivering exceptional, patient-centered care.
This position is based at our Arlington location and is part of a network of five OB/GYN clinics across Arlington, Cambridge, Watertown, and Waltham. While primarily supporting the Arlington practice, nurses may provide remote coverage for other locations as needed.
The Role
As a Registered Nurse, you will play a key role in supporting patients and providers in a fast-paced ambulatory setting. Responsibilities include telephone triage, responding to MyChart messages, managing prescription refill requests, coordinating patient care, and addressing clinical questions and concerns. You will also perform select in-office nursing services, including blood pressure checks.
Working closely with physicians and midwives, you will serve as a trusted resource for patients while helping ensure timely, high-quality care and a seamless patient experience.
Why Mount Auburn?
At Mount Auburn Hospital, you'll join a collaborative and highly respected OB/GYN team committed to clinical excellence and compassionate care. Our nurses are valued partners in patient care, working closely with providers to support patients through every stage of their reproductive and gynecologic health journey.
If you enjoy building relationships, coordinating care, and making a meaningful impact in an outpatient setting, Mount Auburn offers a supportive environment where you can grow your skills and thrive.
Job Description:
Principal Duties and Responsibilities
Act in compliance with nursing philosophy, practice standards, and qualifications.
Collaborates with physicians and midlevel providers in providing direct healthcare to patients. Evaluates client outcomes and condition changes.
Communicates and documents teaching and follow-up care with patients. Documents patients’ understanding of plan/instructions.
Communicates pertinent patient information and findings to providers, associate nursing peers, and other caregivers in a timely manner.
Triages telephone inquiries, reviews lab results and diagnosis testing, and assures written patient notification of test results, missed appointments, and abnormal study follow-up when appropriate. Arranges referrals to ancillary services.
Demonstrates competency in office including testing, phlebotomy, and assists physician/midlevel provider with procedures.
Maintains and supervises the integrity of departmental logs.
Reviews and comprehends Department of Public Heath and Welfare information and recommendations for prophylaxis, treatment, and reporting of communicable diseases. Completes informational forms such as premarital and WIC. Recognizes signs and symptoms of child and domestic abuse and reports accurately.
Maintains stock of client education materials. Reviews new material available.
Organizational Responsibilities
Follows hospital and departmental policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital’s mission statement, code of ethics, and standard of conduct.
Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy B.91. Recognizes and respects each patient’s rights to privacy, and understands that this is protected by statue. Understands that looking up patient information not needed for job duties is prohibited and is grounds for immediate dismissal.
Treats customers with courtesy and compassion and responds to requests in a timely manner.
Works effectively with members of the team so that they meet constantly changing needs and deliver care that is customer oriented and cost effective.
Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
Plans organizes and renders care for neonate, pediatric, adolescent, and geriatric patients within an assigned area
Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan.
Patient Safety
When taking a telephone order, writes the order on the Doctor’s Orders, reads the order back to the MD and document as a TORB.
When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB.
Uses only accepted abbreviations when documenting in the medical record.
Uses two unique patient identifiers prior to treatment or patient transport.
Consistently uses sharps devices as designed to prevent injury.
Complies with Isolation Guidelines; wears appropriate personal protective equipment as required by specific patient precautions.
Consistently complies with CDC Handwashing Guidelines. Cleans hands before and after patient contact, or contact with patient environment.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Knowledge of nursing process, theories, and clinical expertise related to patient care, normally acquired through the completion of a nursing training program at an NLN accredited school of nursing.
Current registration in the Commonwealth of Massachusetts.
Interpersonal skills to interact with patients, families, and a multidisciplinary team of healthcare personnel to resolve complex problems.
Able to acquire, through training programs and continuing education, technical knowledge related to the area.
WORKING CONDITIONS
Standard office environment.
Exposure to infectious diseases, chemicals, and other toxic agents.
Computer skills required.
Pay Range:
$35.15 - $75.43
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Anna Jaques Hospital is a not-for-profit community hospital serving the Merrimack Valley, North Shore and Southern New Hampshire.
Our mission is to provide measurably high quality medical care, in alliance with our medical staff. Anna Jaques is recognized for delivering high quality community health care at a lower cost, with an emphasis on patient satisfaction. The hospital is clinically affiliated with Beth Israel Deaconess Medical Center (BIDMC), a Boston academic medical center and major teaching hospital of Harvard Medical School.
Offices: 25 Highland Ave, Newburyport, MA 01950, US
How many Customer Service & Support jobs are open in Cambridge, MA right now?
There are currently 409 open customer service & support positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cambridge, MA?
Companies currently hiring include CVS Health, Harvard Division of Medical Sciences, Anna Jaques Hospital, Sonesta International Hotels, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cambridge, MA?
Yes — 60 of the 409 open customer service & support positions offer remote or hybrid work (15 remote, 45 hybrid).
How do I apply for Customer Service & Support jobs in Cambridge, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.