Cambridge, Massachusetts, United States · Remote OK
$105k–$190k/yr
Are you excited about working with cutting-edge technologies? Would you like to work with our Zero Trust portfolio? Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key technical co…
Skills: Wireshark, Browser Developer Tools, Fiddler, HTTP/S, TLS/SSL
Cambridge, Massachusetts, United States · On-site
$57k–$60k/yr
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within ou…
Skills: Residential Leasing, Customer Service, Written Communication, Verbal Communication, Social Media Marketing
Cambridge, Massachusetts, United States · On-site
$72k–$76k/yr
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within ou…
Skills: Rent Collection, Leasing, Resident Retention, Team Leadership, Customer Service
Cambridge, Massachusetts, United States · On-site
$15/hr–$16/hr
Summary of Role: Join the Chip City Family 🍪 If you love our cookies, you’ll love working here! At Chip City, we’re all about Cookies, Customers, and Culture — creating a fun, inclusive, and positive environment where e…
Skills: Customer Service, Baking, Beverage Preparation, POS Systems, Upselling
Cambridge, Massachusetts, United States · Remote OK
$106k–$167k/yr
Job Description Job Description: Vaccine Customer Representative: S2 Level The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education an…
Skills: Account Planning, Building Trust, Customer Strategy, Hospital Sales, Lead Generation
Cambridge, Massachusetts, United States · On-site
$60/hr–$76/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Counseling, Immunization, Pharmacy Workflow Management, Inventory Management
Cambridge, Massachusetts, United States · On-site
At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience…
Skills: Customer Service, Safe Driving, Manual Transmission Operation, Parallel Parking, Luggage Handling
Cambridge, Massachusetts, United States · On-site
Desktop IT Support Technician Business Unit: MAK Technologies, Inc. Location: Cambridge, MA What YOU will do: The Desktop IT Support Technician is responsible for providing day-to-day technical support to employees by in…
Skills: Windows Operating Systems, Desktop Hardware Troubleshooting, Microsoft 365, PC Imaging, Network Connectivity
Cambridge, Massachusetts, United States · On-site
$53k–$80k/yr
Take the lead at the center of where it all happens – our retail stores. With your retail knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team and ensure AT&T customers expe…
Skills: Leadership, Retail Operations, Sales Management, Team Development, Customer Experience
Cambridge, Massachusetts, United States · Hybrid
$100k–$120k/yr
About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think…
Skills: Cold Calling, Closing, Product Demonstrations, Negotiation, CRM
Cambridge, Massachusetts, United States · On-site
$46k–$60k/yr
Visitor & Mail Support Assistant Application Deadline: 29 July 2026 Department: Smithsonian Astrophysical Observatory Employment Type: Full Time Location: Cambridge, MA Compensation: $46,137 - $59,978 / year Description …
Skills: Mail Processing, Visitor Reception, Customer Service, Hazardous Materials Handling, Administrative Support
Cambridge, Massachusetts, United States · On-site
$170k–$220k/yr
The Role We're hiring an Engagement Manager to own how Proton shows up inside a distribution business: scoping the work, designing the solution, and running the engagement from kickoff through go-live and beyond. Differe…
Skills: Solution Design, Project Management, Customer Relationship Management, Product Management, ERP Integration
Cambridge, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: Office Administration, Customer Service, Transcript Analysis, GPA Calculation, Student Visa Processing
Cambridge, Massachusetts, United States · Hybrid
$70k–$120k/yr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Senior Patient Relations & Safety Specialist will join the Quality & Patient Safety team at Mount Aubur…
Skills: Patient Advocacy, Risk Management, Root Cause Analysis, Conflict Resolution, Microsoft Office Suite
Cambridge, Massachusetts, United States · On-site
$17/hr–$22/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reporting to the Director of Volunteers and Gift Shop, the Gift Shop Associate will also have responsibilit…
Skills: Customer Service, Cashiering, Inventory Management, Merchandising, MS Word
Cambridge, Massachusetts, United States · On-site
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningfu…
Skills: Customer Service, Facility Operations, Communication, Check-in Management, CPR/AED
Cambridge, Massachusetts, United States · On-site
- Parking Valet Attendant (Part-Time) Pay Rate: $18.00 per hour plus cash tip$! Job Type: Part-time Location: Hotel in Cambridge, MA Shift & Schedule: Monday & Tuesday 3:00PM - 11:00PM Must Have: 2 Years Drivers License …
Skills: Valet Parking, Customer Service, Manual Transmission Driving, Communication, Vehicle Inspection
Cambridge, Massachusetts, United States · On-site
$24/hr–$24/hr
Job DetailsJob Location: LSF Kendall Square LLC - Cambridge, MA 02142Position Type: Full-Time/Part-TimeSalary Range: $24.00 - $24.00 HourlyGENERAL SUMMARY: Under the supervision and in the absence of another HOH manager …
Skills: Kitchen Supervision, Food Safety & Sanitation, Guest Service, Staff Management, Point of Sale (POS)
Cambridge, Massachusetts, United States · On-site
$16/hr–$16/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer service, Communication, Organization, Attention to detail, Multi-tasking
Cambridge, Massachusetts, United States · On-site
$15/hr–$18/hr
Click here to see - A Day in the Life - In Store Shopper A Day in the Life: As the In-Store Shopper you will have the opportunity to be the best and select “the best of the best” for our online shoppers. To be successful…
Skills: Order Fulfillment, Customer Service, Product Selection, Inventory Substitution, Teamwork
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide high-level escalation support for Zero Trust security products to resolve complex technical issues. Collaborate with R&D and Product Management to prioritize software fixes and serve as a technical SME for internal and external stakeholders.
Requires 5+ years of experience in technical support and L3/L4 escalation for cloud-based solutions. Must possess strong networking knowledge, proficiency in Linux and Python, and be eligible for Secret Security Clearance.
As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access and Security Group. We're looking for excellent technical staff to create and support core technology to deliver a secure, accelerated experience to enterprise customers.
In this role, you will provide escalation support for security products including our Zero Trust Security platform. You'll focus on cutting-edge services, ensuring application and network performance, reliability, and security for users connecting through Akamai's Zero Trust platform.
As a Senior Product Support Engineer, you will be responsible for:
To be successful in this role you will:
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
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Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $105,400 - $189,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
At Akamai, we make life better for billions of people, billions of times a day. Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online. Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Want to power and protect life online, by solving the toughest challenges? Be part of an amazing team. Let’s connect: LinkedIn: https://www.linkedin.com/company/akamai-technologies Twitter: https://twitter.com/Akamai Blog: https://www.akamai.com/blog
Offices: 8 Cambridge Center, Cambridge, MA 02142, US · 3125 Clearview Way, San Mateo, CA 94402, US · 352 Park Avenue South, 8th Floor, New York, NY 10010, US · Pfingstweidstr. 60, Zurich, 8005, CH · First Floor, Charta House, 30-38 Church Street, Staines, UK TW18 4EP, GB
There are currently 302 open customer service & support positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Harvard Division of Medical Sciences, CVS Health, Anna Jaques Hospital, Barnes & Noble College, Compass Group, among others. Browse the listings above to see every active employer.
Yes — 46 of the 302 open customer service & support positions offer remote or hybrid work (13 remote, 33 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
