Customer Service & Support Jobs in Massachusetts (Now Hiring) — 16,966 open — Page 448

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the role:

As our Account Management team grows we are looking for a customer-oriented and result-driven Enterprise AM to join us.

As an Enterprise Account Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

What You’ll Do

• Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.

• Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximizing long-term customer value.

• Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.

• Drive adoption across Perk's Travel and Spend platform by identifying underutilized features, expanding use cases, and partnering with customers on change management initiatives.

• Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.

• Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.

• Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.

• Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.

• Effectively prioritize your time and resources to maximize impact across your portfolio and key business initiatives.

What We’re Looking For

• Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment. Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.

• Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organizations.

• Experience navigating complex enterprise organizations with multiple stakeholders, procurement processes, and executive decision-makers.

• Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.

• Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimization, and operational efficiency with finance leaders.

• Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.

• Excellent prioritization and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.

On top of that, you will only be the right candidate if you are:

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains

• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around

• Growth Mindset: You seek feedback early and often and are open to both give and take constructive and direct criticism

• Experience using inside sales tools like Salesforce, Google Tools, Zendesk, Looker.

What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date

• Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

• Plan for your future with our 401(k) plan with company matching contributions

• Care for your furry friends through partner discounts on pet insurance

• Join our unforgettable Perk events, including our spectacular annual summer party

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks’ paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 "Work from Anywhere" days per year

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Compensation:

Compensation for this role is a combination of salary, commissions, and stock options. The base salary range is $108,000, and the on-target variable earnings are $43,000. The commission structure will be tied to achieving revenue & retention targets.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled, so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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