Special Order Account Representative - Staples Promotional Products
Framingham, Massachusetts, United States · Remote OK
$22/hr–$28/hr
Mid level$7M raised
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Special Order Account Representative - Staples Promotional Products
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$22/hr–$28/hr
Full-time
high school, bachelor degree
Inclusive culture with associate-led Business Resource Groups, 112 Hours of PTO and Holiday Schedule, Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs
Posted 8h ago
~40 hrs/week
Remote in Framingham, Massachusetts, United States
Responsibilities
Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional products. Collaborate with internal teams and suppliers to ensure seamless fulfillment, billing, and issue resolution.
Requirements
Requires at least 2 years of related work experience and a high school diploma or equivalent. A bachelor's degree and experience with ESP or SAGE are preferred.
Full job description
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
What you will be doing:
Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
Research solutions, source products, and negotiate costs to meet unique customer needs.
Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
Resolve client and supplier issues as they arise.
Participate in continuous improvement efforts for processes and service delivery.
Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.
What You Bring to the Table:
Excellent customer service skills.
Ability to build and maintain relationships with clients.
Excellent communication skills.
Organizational skills with the ability to multitask.
Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
Advanced “strategic business sense” skills and math aptitude.
Solid knowledge of company systems and processes.
What’s needed: Basic Qualifications:
2+ years of related work experience.
High school diploma or equivalent
What’s needed - Preferred Qualifications:
Bachelor’s degree in a related field
Industry experience with ESP or SAGE
Promotional products merchandising or purchasing skills
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Making work easier and checking off to-do lists for 40 years.
Industry
Retail Office Equipment
Company size
10,001+ employees
Founded
1986
Headquarters
Framingham, MA
LinkedIn followers
261,204
Total funding
$7M
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
Office SuppliesCopy and PrintEasy TechFacilities SolutionsTechnology SolutionsFurniture Solutionsand Work from AnywhereConsumerE-CommerceOffice Supplies
Based on 1117 listings with disclosed salaries, most retail jobs in Massachusetts pay between $55k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Massachusetts right now?
There are currently 8,629 open retail positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Albertsons Companies, Starbucks, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Massachusetts?
Yes — 288 of the 8629 open retail positions offer remote or hybrid work (81 remote, 207 hybrid).
How do I apply for Retail jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.