Lexington, Massachusetts, United States · On-site
$21/hr–$36/hr
Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer…
Skills: Retail Sales, Customer Service, Digital Engagement, Lobby Management, Time Management
Burlington, Massachusetts, United States · On-site
$18/hr–$23/hr
Job DetailsLevel: EntryJob Location: Burlington, MA 01803Position Type: Part TimeSalary Range: $18.00 - $23.00 HourlyJob Category: RetailTHE ROLE The Sales Lead is a crucial role for the store with a passion for client s…
Skills: Customer Service, Fashion Expertise, Client Relationship Management, Sales Conversion, POS System Operation
North Andover, Massachusetts, United States · On-site
$20/hr–$22/hr
Job DetailsJob Location: North Andover, MA 01845Position Type: Full TimeSalary Range: $20.00 - $22.50 HourlyJob Shift: 1st ShiftJob Category: Customer ExperienceWork Schedule: Monday-Friday 10:00am-7:00pm alternating Sat…
Skills: Outbound Calling, Customer Retention, Problem Resolution, Sales, Communication Skills
North Andover, Massachusetts, United States · On-site
$20/hr–$22/hr
Job DetailsJob Location: North Andover, MA 01845Position Type: Full TimeSalary Range: $20.00 - $22.50 HourlyJob Shift: 1st ShiftJob Category: Customer ExperienceWork schedule: Monday-Friday 10:00am - 7:00pm, alternating …
Skills: Outbound Calling, Customer Retention, Problem Resolution, Sales, Communication Skills
Dartmouth, Massachusetts, United States · On-site
$60k–$120k/yr
Job DetailsJob Location: North Dartmouth, MA 02747Position Type: Full TimeSalary Range: $60,000.00 - $120,000.00 Commission/yearJob Shift: AnyLead with Purpose. Drive Results. Grow with Regency Furniture! Regency Furnitu…
Skills: Sales Leadership, Coaching, Performance Management, Customer Service, Recruiting
Boston, Massachusetts, United States · Hybrid
$108k–$108k/yr
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from trave…
Skills: Enterprise Account Management, Strategic Account Planning, Upselling, Cross-selling, Customer Relationship Management
Belmont, Massachusetts, United States · On-site
$17/hr–$18/hr
Overview At Elements Massage Belmont, we value our team members and understand work-life balance iskey. Our philosophy is to communicate effectively, encourage collaboration and providethe proper resources for everyone t…
Skills: Retail Sales, Customer Service, Membership Sales, Active Listening, Hospitality
Peabody, Massachusetts, United States · On-site
$17/hr–$34/hr
Job Location: Northshore Mall PRIMARY PURPOSE: This position serves as the support to the mall management staff by providing office needs as determined and assigned by the Office Administrator. PRINCIPAL RESPONSIBILITIES…
Skills: Accounts Payable, Accounts Receivable, Procurement, Budgeting, Contract Preparation
Massachusetts, United States · On-site
Join Yazaki. Connect to the future. Country: Morocco (MA) City: Tangier Worksite / Location: Tanger Plant Job Function: CFO_IT Job Discipline: Job Family: Infrastructure Founded in 1929, Yazaki is a Japanese full systems…
Skills: Network Troubleshooting, Systems Administration, Active Directory, TCP/IP, LAN/WAN
Springfield, Massachusetts, United States · On-site
Job Description The Maintenance Worker is responsible for performing a variety of building maintenance, facility maintenance, repair, and grounds maintenance tasks to ensure assigned facilities remain safe, functional, a…
Skills: Building Maintenance, Hardware Repair, Customer Service, Safety Procedures, Interpersonal Communication
Massachusetts, United States · Hybrid
$18/hr–$32/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manheim Mobile Inspector II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified ci…
Skills: Vehicle Inspection, Automotive Mechanical Knowledge, Automotive Body Knowledge, Client Relationship Management, Salesforce.com
Springfield, Massachusetts, United States · On-site
Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about be…
Skills: Cash Handling, Customer Service, Basic Math, Transaction Processing, Foreign Currency Exchange
Needham, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Communication
Plymouth, Massachusetts, United States · On-site
$60/hr–$76/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Counseling, Immunization, Pharmacy Workflow, Inventory Management
Malden, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Saugus, Massachusetts, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Closing Techniques, Negotiation
Worcester, Massachusetts, United States · On-site
$20/hr–$29/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Scheduling, Insurance Verification, Medical Billing, Administrative Support, Patient Communication
Wrentham, Massachusetts, United States · On-site
$15/hr–$19/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Luxury Retail Sales, Peer Mentoring, Omni-channel Selling, Virtual Selling, Social Selling
Billerica, Massachusetts, United States · On-site
$45k–$59k/yr
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory aut…
Skills: Customer Service, Order Processing, Time Management, Microsoft Office, Communication
Springfield, Massachusetts, United States · On-site
Job Description It’s time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, making sure we provide clean environments is something in which we take pride and is a skill set that…
Skills: Cleaning Techniques, Customer Service, Attention To Detail, Equipment Maintenance, Bio-hazardous Material Disposal
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The Universal Banker manages the branch customer experience through sales, service, and digital engagement for consumer and business banking clients. Responsibilities include processing transactions as a teller, identifying customer needs, and referring complex cases to appropriate partners.
Candidates must have a high school diploma or GED and at least one year of experience in retail sales, customer service, or a call center. Strong communication, interpersonal skills, and proficiency with internet technology are required.
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Explain the high-level criteria used to decision loan applications.
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Not Applicable
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Bilingual based on branch needs
Proven referral and/or sales ability
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
