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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Retirement
Posted 9d ago
~40 hrs/week
Responsibilities
The Operations Associate manages all operational elements of a banking office, including cash vault, ATM, and compliance auditing. They also provide direct retail customer service by opening accounts, processing transactions, and handling loan applications.
Requirements
Candidates must be outgoing self-starters with strong interpersonal and communication skills capable of working independently in a fast-paced environment. Physical ability to stand for long periods and lift up to 30 pounds is required.
Full job description
Starting Rate: $24.50
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.
Responsibilities:
Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:
Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.
Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures
Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:
Opening deposit accounts and taking loan applications for various lending units
Closing consumer loans
Making referrals to other bank business lines and third-party partners
Handling routine account maintenance and other servicing issues
Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances
Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).
Problem Solving and Decision Making:
Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration
Qualifications:
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.
Working Conditions:
Ability to stand and remain standing for up to five hours at a time without a break.
May be required to lift and/or move coin/currency bags weighing 25-30 pounds.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s
leading local bank and the largest bank-owned independent
investment advisor in Massachusetts with approximately 110 locations
serving communities in eastern Massachusetts, southern and coastal
New Hampshire, Rhode Island and Connecticut. Eastern provides a full
range of banking and wealth management solutions for consumers and
businesses of all sizes including through its Cambridge Trust Wealth
Management and Private Banking divisions, and takes pride in its
outspoken advocacy and community support that includes more than
$240 million in charitable giving since 1994. An inclusive company,
Eastern is comprised of deeply committed professionals who value
relationships with their customers, colleagues and communities.
Member FDIC, Equal Housing Lender
Investments are not FDIC Insured • May Lose Value • Not Bank
Guaranteed • Not a Deposit • Not Insured By Any Government Agency
Offices: 125 High St, Boston, Massachusetts 02110, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts