Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Technical Support, Troubleshooting, Asset Management, Networking, Google Workspace Administration
Somerville, Massachusetts, United States · On-site
$75k–$115k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Product Management, Team Leadership, Software Roadmap Execution, User Experience Design, Market Analysis
Somerville, Massachusetts, United States · On-site
$150k–$205k/yr
Senior$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Product Management, Team Leadership, Roadmap Execution, User Experience, Product Life Cycle
Somerville, Massachusetts, United States · On-site
$150k–$205k/yr
Senior$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Product Management, Team Leadership, Product Roadmap Execution, User Experience (UX), Market Analysis
Somerville, Massachusetts, United States · On-site
$120k–$250k/yr
Senior+$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Product Strategy, P&L Management, Entrepreneurship, Team Leadership, R&D
Somerville, Massachusetts, United States · On-site
$160k–$210k/yr
Senior+$254M raised
Opportunity: We're looking for a VP of Brand & Narrative Marketing — the Chief Storyteller and narrative steward of the Formlabs company and brand. You will define who we are, how our identity is expressed, and how that …
Skills: Brand Strategy, Narrative Marketing, Executive Communications, Public Relations, Global Communications
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: 3D Print Optimization, Root Cause Analysis, Experimental Design, CAD, Python
Somerville, Massachusetts, United States · On-site
$115k–$148k/yr
Senior$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: 3D Print Optimization, Root Cause Analysis, Experimental Design, CAD, Python
Somerville, Massachusetts, United States · On-site
$85k–$125k/yr
Mid level$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Root Cause Analysis, Experimental Design, CAD, Python, Material Characterization
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Root Cause Analysis, Experimental Design, CAD, Python, Material Characterization
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. This p…
Somerville, Massachusetts, United States · On-site
$160k–$220k/yr
Senior+$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Control Algorithms, Sensors, Actuators, Embedded Systems, System Integration
Somerville, Massachusetts, United States · On-site
$2k–$2k/wk
Entry level$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Experiment Design, Data Analysis, Python, Matlab, Mechanical Design
Somerville, Massachusetts, United States · On-site
$85k–$120k/yr
Mid level$254M raised
Content Marketing Manager Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medica…
Skills: Content Strategy, Technical Writing, Case Study Production, Lead Generation, Sales Enablement
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Freight Management, Forklift Operation, Electric Pallet Jack, Inventory Systems, Microsoft Systems
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Chemical Handling, Inventory Management, Quality Management System, Problem Solving, Time Management
Online Community Management and Social Media Specialist
Budapest, Central Hungary, Hungary · Hybrid
Mid level$254M raised
**This hybrid role has weekly 3 days on-site expectations in our Budapest office.** At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-…
Skills: Social Media Operations, Community Management, Affiliate Marketing, SEO, AEO
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: React Native, iOS Development, Android Development, Software Architecture, Mobile Application Development
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
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Part-time, Internship
Catered Lunch, Free Beverages And Snacks, Free 3D Prints, Dog-Friendly Office, Development Opportunities, Team Events
Posted 16h ago
~20 hrs/week
Responsibilities
Act as the primary troubleshooter for technical support systems, hardware, and user accounts while managing IT assets. Responsibilities include responding to Tier 1 help desk requests and maintaining self-service documentation.
Requirements
Requires experience with IT and systems administration along with a foundational understanding of networking. Candidates must be independent problem solvers capable of working 20 hours per week on-site.
Full job description
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
At Formlabs, our diverse team needs the office operating smoothly at all times. To get our best work done, we need our IT and systems administration to run at peak efficiency. You will be asked to put your creativity to work to develop enduring, innovative solutions. You will act as our in-house technical support by troubleshooting our IT issues. You will help analyze and troubleshoot common problems in systems and services, research and design new solutions, and implement, integrate, and program those solutions.
If you are highly motivated, organized, and love supporting a diverse company in accomplishing great things, we want you to join our Technical Operations team as our Technology Operations Intern.
The Job:
Act as the primary troubleshooter for technical support systems, applications, hardware and user account issues
Promptly respond to Tier 1 help desk requests
Provision replacement computers for existing employees as required
Assist with asset management & inventory, tracking the full lifecycle of assets
Ensure that company productivity is rarely impacted by an IT or systems issue
Support our teams with office systems such as phone, conference, and A/V
Refer help requests to an appropriate colleague for resolution
Enter all issues into the Help Desk system, and update status as it changes
Build and maintain self-service documentation on common fixes for our tech-savvy employees, as well as internal documentation for team reference
You:
Experience with IT, Technology, and/or Systems
Always looking for a better way to get the job done
Independent and creative problem solver
A foundational understanding of networking
Love to constantly learn at lightning speed
Can work approximately 20 hours per week in an on-site setup
Bonus Skills:
Experience with any of the following:
Servicing tickets in a help desk environment
Computer repair
Google Workspace administration
Jira administration
3D Printing and CAD software
MDM software (Iru, Intune)
ITAM software (AssetSonar)
Our perks:
Catered lunch at the office 3 days per week
Free beverages and snacks at the office
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
Related keywords
3D PrintingCAD SoftwareIruIntuneAssetSonarTier 1 SupportSystems AdministrationIT OperationsHardware TroubleshootingA/V SupportProvisioningInventory Tracking
High performance 3D Printers, finally within reach: industrial-quality SLA and SLS 3D printers
Industry
Computers and Electronics Manufacturing
Company size
501-1,000 employees
Founded
2011
Headquarters
Somerville, MA
LinkedIn followers
129,893
Total funding
$254M
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Offices: 35 Medford St, Somerville, MA 02143, US · Mühlenstraß 15, Berlin, 10243, DE · 211 Rigsbee Ave, Durham, North Carolina 27701, US · Piarista köz, 7th Floor, Budapest, 1052, HU · 3331 Keyuan South Road, 12F, T2, Ali Center, Nanshan District, Shenzen 518026, CN
3D PrintingHardware3D Technology3D PrintingManufacturingConsumer Electronics
High performance 3D Printers, finally within reach: industrial-quality SLA and SLS 3D printers
Industry
Computers and Electronics Manufacturing
Company size
501-1,000 employees
Founded
2011
Headquarters
Somerville, MA
LinkedIn followers
129,893
Total funding
$254M
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Offices: 35 Medford St, Somerville, MA 02143, US · Mühlenstraß 15, Berlin, 10243, DE · 211 Rigsbee Ave, Durham, North Carolina 27701, US · Piarista köz, 7th Floor, Budapest, 1052, HU · 3331 Keyuan South Road, 12F, T2, Ali Center, Nanshan District, Shenzen 518026, CN
3D PrintingHardware3D Technology3D PrintingManufacturingConsumer Electronics