About the RoleResponsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consu…
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
Skills: Mechanical aptitude, Technical troubleshooting, Network support, Customer service, Field service reporting
About the RoleIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story…
Skills: Field service, Technical maintenance, Customer communication, Troubleshooting, Equipment repair
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
Washington, District of Columbia, United States · On-site
$20/hr–$28/hr
Senior
About the RoleResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily a…
Skills: Customer service, Communication skills, Staff scheduling, Workflow management, Data entry
About the RoleResponsible for assisting the Warehouse manager by supervising all, functions or specific functions of the warehouse, including shipping, receiving, returns (including parts/supplies) loading / unloading tr…
Skills: Warehouse supervision, Distribution center management, Shipping and receiving, Inventory management, Logistics coordination
About the RoleAre you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like you…
Skills: Service management, Team leadership, Technical support, Hardware maintenance, Software support
About the RoleResponsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Your Impac…
Skills: Team leadership, Field service management, Customer satisfaction, Business acumen, Communication
About the RoleResponsible for solution development and justification; product presentation and demonstration; strategic prospecting and selling; business analytics; and expertise with production printing applications. Fo…
Skills: Consultative sales, Solution selling, Strategic prospecting, Business analytics, Production printing
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
About the RoleResponsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction. Your Impac…
Skills: Team leadership, Field service management, Customer satisfaction, Document management technology, Hardware support
Elk Grove Township, Illinois, United States · On-site
$50k–$69k/yr
Senior
About the RoleResponsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, manag…
Skills: Customer service, Communication skills, Team management, Performance management, Financial goal setting
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
Printer Field Service Technician I - Downtown Miami Area
Miami Lakes, Florida, United States · On-site
$19/hr–$26/hr
Entry level
About the RoleIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story…
Skills: Field Service Maintenance, Customer Communication, Technical Documentation, Internet Environments, Troubleshooting
Client Service II Representative- Mailroom (2nd Shift)
Philadelphia, Pennsylvania, United States · On-site
$17/hr–$23/hr
Entry level
About the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your ImpactMain Responsibilities: - Promptly informs supervisor…
Upper Providence Township, Pennsylvania, United States · On-site
$17/hr–$23/hr
Entry level
About the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the r…
Skills: Customer service, Communication skills, Multitasking, Data entry, Inventory management
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleSpotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA—an innovator in technolo…
Skills: Mechanical diagnostics, Software troubleshooting, Network support, System failure diagnosis, Field service
About the RoleResponsible for ensuring the successful completion of all daily functions. This includes successful product delivery to our customers, procurement of products for timely deliver, maintaining and improving i…
Skills: Supervision, Operations management, Inventory accuracy, Team leadership, Performance management
The analyst provides advanced technical advice and support for the sales of networked printing devices, software, and professional services. They participate in customer visits, manage RFP responses, and conduct training while ensuring successful product integration.
Requirements
Candidates must have a bachelor's degree or equivalent experience along with 3 to 5 years of experience in printing pre-sales or post-sales support. Proficiency in color management tools and complex system integration across Windows, UNIX, and Macintosh environments is required.
Full job description
About the Role
Responsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consulting services. Provide technical support in sales presentations, customer trainings, and the delivery of professional services.
Your Impact
- Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls. - Participates in on-site visits to customers for meetings, surveys and inspections. - Meets with customer IT staff as technical advisor. - Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation. - Collaborates on the installation and integration of products and product applications. - Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments. - Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF). - Able to use and operate Postscript/PDF file handling tools- Acrobat Pro Distiller, etc. - Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. Certified Color Management Professional Master; Additional Datastream knowledge – AFP, VIPP, PPML and LCDS/Metacode a plus. Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. We are providing the anticipated base salary range for this role: $76,150-114,040 annually. This role is eligible for commission under the terms of an applicable plan. This role is eligible for a transportation allowance.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its
Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Living and Working Together For The Common Good... - Kyosei
Kyosei unites Canon and its employees in contributing to the prosperity of humanity and the protection of the world we share. As a leading provider of consumer, business-to-business, and industrial digital imaging solutions, our determination to live and work together for the common good permeates everything we do, from research and development, to product manufacturing, marketing, sales and distribution.
Offices: One Canon Park, Melville, NY 11747, US
CRMElectronicsGamingSoftwareTVCard and Board GamesWholesaleDigital MediaManufacturingMedia and Entertainment
Living and Working Together For The Common Good... - Kyosei
Kyosei unites Canon and its employees in contributing to the prosperity of humanity and the protection of the world we share. As a leading provider of consumer, business-to-business, and industrial digital imaging solutions, our determination to live and work together for the common good permeates everything we do, from research and development, to product manufacturing, marketing, sales and distribution.
Offices: One Canon Park, Melville, NY 11747, US
CRMElectronicsGamingSoftwareTVCard and Board GamesWholesaleDigital MediaManufacturingMedia and Entertainment