About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story…
Skills: Field Service, Routine Maintenance, Customer Communication, Technical Documentation, Internet Environments
About the RoleResponsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consu…
Skills: Software solutions, Professional services, Technical support, Sales presentations, Customer training
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
Clarks Summit, Pennsylvania, United States · On-site
$21/hr–$30/hr
Entry level
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
Skills: Mechanical troubleshooting, Software diagnostics, Network support, System failure analysis, Field service reporting
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your ImpactMain Responsibilities: - Promptly informs supervisor of pote…
Skills: Customer service, Communication skills, Multitasking, Technical knowledge, Device maintenance
About the RoleSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of tech…
About the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your ImpactMain Responsibilities: - Promptly informs supervisor of pote…
Skills: Customer service, Communication skills, Multitasking, Time management, Basic computer skills
City of White Plains, New York, United States · Hybrid
$50k–$63k/yr
Mid level
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleDoes the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always …
About the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your ImpactMain Responsibilities: - Promptly informs supervisor…
Skills: Customer Service, Site Operations, Workflow Management, Team Training, Print Production
About the RoleResponsible for solution development and justification; product presentation and demonstration; strategic prospecting and selling; business analytics; and expertise with production printing applications. Fo…
About the RoleResponsible for managing a team that sells specific business system products and services including: black & white and color printers and copiers, facsimile equipment, document management solutions and rela…
Skills: Sales Management, Team Leadership, Coaching, Performance Reviews, Sales Forecasting
About the RoleResponsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as …
Skills: Verbal Communication, Written Communication, MS Office, Attention To Detail, Organization
About the RoleCanon U.S.A., Inc. in Melville, NY is currently seeking a Logistics Advisor (Advisor, Logistics). The Logistics Advisor serves as a subject matter resource within a function by offering advice on difficult …
About the RoleAre you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like you…
Skills: Service Management, Team Leadership, Technical Support, Hiring And Training, Customer Satisfaction
About the RoleIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story…
Skills: Field Maintenance, Customer Communication, Technical Documentation, Troubleshooting, Internet Environments
Diagnose and repair mechanical, software, and network failures for Canon-supported products to ensure operational excellence. Provide responsive on-site maintenance and technical guidance to less experienced technicians while maintaining accurate service reports.
Requirements
Requires a high school diploma or equivalent and 1 to 2 years of related experience. Candidates must possess a valid driver's license, be able to lift 50 pounds, and be available for 24/7 shift work and on-call rotations.
Full job description
About the Role
Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
Your Impact
We’re actively seeking an individual to: - Diagnose basic mechanical, software, network, and system failures using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. - Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. - Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We’re looking for a dedicated individual with: - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. - The ability to travel (valid driver's license and acceptable driving record necessary). - The capability to work in a 24/7 environment, while performing shift work and on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated rate for this role: $21.50 - $30.75 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its
Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#LI-RH1 #PM19
Related keywords
Digital ImagingField ServiceNetworkingTroubleshootingDiagnosticsPDIFPrintingHardware RepairSystem FailuresTechnical SupportOn-call RotationCustomer Facing
Living and Working Together For The Common Good... - Kyosei
Kyosei unites Canon and its employees in contributing to the prosperity of humanity and the protection of the world we share. As a leading provider of consumer, business-to-business, and industrial digital imaging solutions, our determination to live and work together for the common good permeates everything we do, from research and development, to product manufacturing, marketing, sales and distribution.
Offices: One Canon Park, Melville, NY 11747, US
CRMElectronicsGamingSoftwareTVCard and Board GamesWholesaleDigital MediaManufacturingMedia and Entertainment
Living and Working Together For The Common Good... - Kyosei
Kyosei unites Canon and its employees in contributing to the prosperity of humanity and the protection of the world we share. As a leading provider of consumer, business-to-business, and industrial digital imaging solutions, our determination to live and work together for the common good permeates everything we do, from research and development, to product manufacturing, marketing, sales and distribution.
Offices: One Canon Park, Melville, NY 11747, US
CRMElectronicsGamingSoftwareTVCard and Board GamesWholesaleDigital MediaManufacturingMedia and Entertainment