About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Sales Order Entry, Order Management, Customer Support, Problem Solving, Process Improvement
Somerville, Massachusetts, United States · On-site
$105k–$130k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$125k–$180k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Video Production, Visual Storytelling, DaVinci Resolve, Cinematography, Lighting
Somerville, Massachusetts, United States · On-site
$115k–$145k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Technical Writing, Content Strategy, Case Study Production, White Paper Writing, Sales Enablement
Somerville, Massachusetts, United States · On-site
$155k–$185k/yr
Senior+$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Chemical Handling, Inventory Management, Quality Management System, Problem Solving, Time Management
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$95k–$155k/yr
Senior$254M raised
About Formlabs? Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: C++, Python, Embedded Software Architecture, Control Loops, Filtering
Somerville, Massachusetts, United States · On-site
$140k–$200k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Marketing Strategy, Data Analytics, Customer Segmentation, Industry Research, Data Modeling
Somerville, Massachusetts, United States · On-site
$100k–$130k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Skills: Performance Marketing, Google Ads, Paid Acquisition, Budget Management, Data Analysis
Somerville, Massachusetts, United States · On-site
$95k–$120k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$140k–$180k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$125k–$150k/yr
Senior$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$110k–$145k/yr
Mid level$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Python, Django, Next.js, React.js, Full-stack Web Development
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Skills: Labeling, Packaging, Quality Control, Palletizing, Time Management
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Senior Mobile Developer / Application Owner (React Native)
Budapest, Central Hungary, Hungary · Hybrid
Senior$254M raised
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing…
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$45k–$53k/yr
Full-time
Equity program (RSUs), Medical insurance, Dental insurance, Vision insurance, 401K matching, Financial advisors
Posted 17d ago
~40 hrs/week
Responsibilities
Process sales transactions, manage order entry, and resolve complex inquiries regarding returns and shipping. Collaborate with Logistics and Accounts Receivable to streamline fulfillment and identify process improvements.
Requirements
Proven experience in sales support, customer service, or accounts receivable is required. Candidates should be action-oriented, team-players capable of handling complexity in a fast-paced environment.
Full job description
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact:
Our Sales Support team leverages their business expertise to assist our direct customers, distributors and resellers in serving their clients by resolving pricing or product-related issues, handling order management, investigating fulfillment issues, and maintaining refund requests.
We're looking for a talented Sales Support Specialist to work in our Global team, supporting our direct markets in the AMER and EMEA regions. If you love building business relationships, providing outstanding support, and enjoy problem-solving, we want to hear from you!
What You’ll Do:
Process transactions across the entire sales support process including:
Sales order entry and review in compliance with Company policy and procedures.
Resolve complex sales-related inquiries, returns, and shipping issues.
Manage sales-related tasks, such as completing vendor forms, managing coupon requests, and handling manual discounts.
Customer support calls.
Collaborate effectively with other departments, including Sales, Logistics, and Accounts Receivable, to streamline the fulfilment process.
Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the sales support team.
About You:
You are biased for action; move from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation.
You possess a team-oriented approach.
You have the ability to operate in a fast paced environment with a lot of task variability and complexity
You are able to understand the "big picture" of how daily tasks impact logistics, finance, and the customer experience.
You have excellent communication skills, maintaining a professional and polite tone with both customers and colleagues.
You have Proven experience in sales support, customer service, accounts receivable, or related roles.
Bonus Skills:
Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus
Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures.
Additional European language fluency.
Schedule & Location:
Monday to Friday, 8:00 am - 5:30 pm.
Located in the Milwaukee, WI office.
Hybrid working environment.
Our Benefits & Perks:
Robust equity program to build future wealth through RSUs
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community
And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
High performance 3D Printers, finally within reach: industrial-quality SLA and SLS 3D printers
Industry
Computers and Electronics Manufacturing
Company size
501-1,000 employees
Founded
2011
Headquarters
Somerville, MA
LinkedIn followers
131,873
Total funding
$254M
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Offices: 35 Medford St, Somerville, MA 02143, US · Mühlenstraß 15, Berlin, 10243, DE · 211 Rigsbee Ave, Durham, North Carolina 27701, US · Piarista köz, 7th Floor, Budapest, 1052, HU · 3331 Keyuan South Road, 12F, T2, Ali Center, Nanshan District, Shenzen 518026, CN
3D PrintingHardware3D Technology3D PrintingManufacturingConsumer Electronics
High performance 3D Printers, finally within reach: industrial-quality SLA and SLS 3D printers
Industry
Computers and Electronics Manufacturing
Company size
501-1,000 employees
Founded
2011
Headquarters
Somerville, MA
LinkedIn followers
131,873
Total funding
$254M
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Offices: 35 Medford St, Somerville, MA 02143, US · Mühlenstraß 15, Berlin, 10243, DE · 211 Rigsbee Ave, Durham, North Carolina 27701, US · Piarista köz, 7th Floor, Budapest, 1052, HU · 3331 Keyuan South Road, 12F, T2, Ali Center, Nanshan District, Shenzen 518026, CN
3D PrintingHardware3D Technology3D PrintingManufacturingConsumer Electronics