Quincy, Massachusetts, United States · On-site
Job Summary: The Customer Care Manager I is responsible for leading and overseeing the daily operations of the customer care team to ensure exceptional service delivery and customer satisfaction. This role involves devel…
Skills: Leadership, Customer Service Management, CRM Software, Data Analysis, Process Improvement
Newton, Massachusetts, United States · On-site
$25/hr–$30/hr
Benefits: 401(k) matching Bonus based on performance Company parties Free food & snacks Free uniforms Training & development 401(k) Life’s too short to not work someplace awesome! If you have tons of energy, love kids, a…
Skills: Child development, Gymnastics, Physical education, Customer service, Membership management
Boston, Massachusetts, United States · On-site
$21/hr
Reporting to Admission Managers in the Member and Visitor Services department (MVS), the Member & Visitor Services Representative is a vital member of the MVS team responsible for greeting, assisting and welcoming all Mu…
Skills: Customer Service, Cash Handling, Ticketing, Membership Sales, Tessitura
Stoneham, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Decision-making, Customer Service, Sales Performance, Team Development
Stoneham, Massachusetts, United States · On-site
$15/hr–$16/hr
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Automotive Knowledge, Communication, Inventory Management
Dedham, Massachusetts, United States · On-site
$16/hr–$28/hr
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the c…
Skills: Customer service, Scheduling, Patient care coordination, Radiology support, Insurance verification
Conway, Massachusetts, United States · On-site
$17/hr–$19/hr
Full-time, including Saturdays-Conway Summary: A Teller 1 is responsible for processing basic customer transactions efficiently and accurately while providing unparalleled service. Essential Job Responsibilities Required…
Skills: Customer Service, Cash Handling, Transaction Processing, Interpersonal Communication, Basic Mathematics
Hadley, Massachusetts, United States · On-site
Overview Salon Manager (BTC1 / BTC2) At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the …
Skills: Salon Management, Hair Styling, Chemical Services, Team Leadership, Recruiting
Weymouth, Massachusetts, United States · On-site
$71k–$116k/yr
Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a …
Skills: Branch Management, Sales Leadership, Business Development, Customer Service, Staff Coaching
Needham, Massachusetts, United States · Remote OK
$120k–$140k/yr
About OpenClinica: OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduce…
Skills: Communication, Relationship Management, Organizational Skills, Commercial Mindset, Cross-functional Coordination
Seekonk, Massachusetts, United States · On-site
$55k–$65k/yr
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our employees well, they will treat our customers well. We will continually ask you to think ou…
Skills: Furniture assembly, Customer service, Heavy lifting, Teamwork, Attention to detail
Hadley, Massachusetts, United States · On-site
$18/hr–$20/hr
Overview Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift…
Skills: Retail Leadership, Customer Service, Cash Handling, Inventory Management, Staff Training
Worcester, Massachusetts, United States · On-site
$20/hr–$24/hr
Overview Direct Support Professional II Pay: $20.50-$24.50/awake hours (see below for range details) ; $17.50/asleep hours Support Advocate is a direct support professional (DSP) position at Seven Hills Foundation. They …
Skills: Caregiving, Customer Service, Administrative Skills, Medication Administration, Personal Care
Hanover, Massachusetts, United States · On-site
$22/hr–$27/hr
Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environme…
Skills: Leadership, Retail Sales, Coaching, Operational Excellence, Customer Experience
Haverhill, Massachusetts, United States · On-site
$20/hr
Student Services Advisor – Join Our Mission to Support Student Success! Location: Haverhill, MA (On-site) Schedule: Full-Time, Monday-Friday w/ some Evenings & Saturdays Rate of Pay: Starting at $22/hour, but negot…
Skills: Customer Service, Data Entry, Microsoft Office, Student Records Management, Financial Transactions
North Andover, Massachusetts, United States · On-site
About Us Overview Are you passionate about creating memorable dining experiences and have a flair for culinary arts? Join our team at Brightview Senior Living! We're seeking enthusiastic and friendly Dining Servers to pr…
Skills: Dining Service, Customer Service, Meal Preparation, Sanitation Standards, Interpersonal Communication
Peabody, Massachusetts, United States · On-site
POSITION PURPOSE AND SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in acc…
Skills: Cleaning, Guest Experience, Time Management, Communication, Safety Compliance
Walpole, Massachusetts, United States · On-site
$45k–$55k/yr
This is salary plus commission eligible position. Hale Trailer Brake & Wheel Inc. is a multi-location, full-service semi-trailer dealership proud to be a one stop solution for all trailer needs, including sales, rentals,…
Skills: Sales, Relationship Building, Customer Support, CRM Software, Microsoft Office
Boston, Massachusetts, United States · On-site
$18/hr–$32/hr
$1,000 Sign On Bonus For External Applicants Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve hea…
Skills: Prescription Processing, Medication Compounding, Labeling, Customer Service, Inventory Management
Plymouth, Massachusetts, United States · On-site
$20/hr–$36/hr
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and p…
Skills: Vital signs measurement, Electronic Medical Record (EMR), Point of care testing, Patient escorting, Medication reconciliation
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Lead and oversee the daily operations of the customer care team to ensure exceptional service delivery and customer satisfaction. Develop customer service strategies, analyze operational metrics, and collaborate cross-functionally to resolve complex issues.
Requires a Bachelor's degree in Business Administration, Communications, or a related field and at least 3 years of experience in customer care management. Proficiency with CRM software and strong leadership skills are essential.
Job Summary:
The Customer Care Manager I is responsible for leading and overseeing the daily operations of the customer care team to ensure exceptional service delivery and customer satisfaction. This role involves developing and implementing customer service strategies that align with the company’s goals, while fostering a positive and productive team environment. The manager will analyze customer feedback and operational metrics to identify areas for improvement and drive continuous enhancement of service processes. They will also collaborate cross-functionally with other departments to resolve complex customer issues and support product or service improvements. Ultimately, this position aims to build strong customer relationships, enhance loyalty, and contribute to the overall success and reputation of the organization.
Duties and Responsibilities:
Education and Experience:
Knowledge, Skills and Abilities:
Work Environment:
Physical Demands:
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Strengthening governments’ operations and fostering community trust.
Avenu serves over 4,500 State & Local government clients across the country through a wide variety of solutions and services. What many of our clients don’t know are the broad range of solutions and services we do provide. Avenu provides: - Digital Transformation Services to Preserve Records & Provide Easy Access Online (On-Site & Off-Site) - Short-Term Rental Solutions which include a 24/7 hotline, identification, monitoring, compliance, and administration. - IT Project Management with experts in help desk, security, backup, disaster recovery, network management, infrastructure, software as a service, hosting, and cloud enablement. - Jury Management automates jury selection and enhances the juror experience both in and out of the courthouse - Compliance Auditing discovers and recovers uncovered and underreported taxes to increase revenue in your jurisdiction - Tax Administration streamlines and automates the processing and payment for any local tax types, licenses or fees - Library Management that improves material collection, while enhancing programming and outreach to foster lifelong learning - Clearview Pension Administration Solution (CPAS) Clearview Pension Administration Solution (CPAS) – the first ISO 9001 Registered pension software - Unclaimed Property Solutions streamlines every stage of the unclaimed property process providing states with intuitive systems. Learn how Avenu may be able to assist you be reaching out to us at [email protected].
Offices: 5860 Trinity Parkway, Suite 120, Centreville, Virginia 20120, US
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
