Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environme…
Student Services Advisor – Join Our Mission to Support Student Success! Location: Haverhill, MA (On-site) Schedule: Full-Time, Monday-Friday w/ some Evenings & Saturdays Rate of Pay: Starting at $22/hour, but negot…
Skills: Customer Service, Data Entry, Microsoft Office, Student Records Management, Financial Transactions
North Andover, Massachusetts, United States · On-site
Entry level$202M raised
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Bistro Attendant/ Server - 222 Union Cafe | Harbor Hotel - Downtown New Bedford
New Bedford, Massachusetts, United States · On-site
$15/hr–$17/hr
Entry level
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Entry level
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Fall River, Massachusetts, United States · On-site
$45k–$47k/yr
Mid level
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Fall River, Massachusetts, United States · On-site
$45k–$47k/yr
Mid level
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$22/hr–$27/hr
Full-time
Posted 9d ago
~40 hrs/week
Responsibilities
Partner with the Store Manager to lead team members in achieving sales goals and maintaining operational excellence. Act as the manager on duty to oversee store opening/closing and ensure a high-quality customer experience.
Requirements
Requires a minimum of 1 year of retail or sales experience with strong leadership and communication skills. Must be proficient in technology systems and capable of meeting physical requirements, including lifting up to 50 lbs.
Full job description
Reports to Store Manager:
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.
To be successful in this role the role you will:
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
Leadership:
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
Performance:
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.
• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.
Operational Excellence:
• Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies and procedures.
• Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Workplace:
• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience:
• Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications:
• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
Physical Requirements
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Pay Range: $22.28 - $27.42/hr
We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Related keywords
RetailSales PerformanceNet Promoter ScorePOS SystemStore ManagementVisual MerchandisingStaffingBusiness OutreachCoachingDiversity and Inclusion
Our Purpose:
We help people love the way they look and feel for their most important moments.
Our Values:
• Customer-First - We put customers at the center of every decision
• Win Together - We rally together to achieve common goals
• Better Every Day - We strive for excellence and continuous improvement
• Everyone Is Welcome - We value differences and know they make us better
• Act With Integrity - We show up with courage to always do the right thing
Offices: 6380 Rogerdale Rd, Houston, Texas 77072, US
Men’s ApparelMen’s FormalwearCustom Tailored ClothingOn-site Tailoring ServicesCorporate Appareland Made In America ManufacturingFashion
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts