Position Title: Flat Rate Technician Job Code: FLATRATE Department: Service Department #: 0347 Reports To: Service Manager/Service & Parts Director FLSA Status: Exempt Looking for an experienced Flat Rate Technician to j…
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$50k–$100k/yr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401K Plan
Posted 10d ago
~40 hrs/week
Responsibilities
The technician is responsible for performing vehicle services and repairs according to factory specifications and dealership standards. They must ensure high levels of safety, customer satisfaction, and efficiency while maintaining detailed repair documentation.
Requirements
Candidates should possess ASE certifications and a valid driver's license with a clean record. Experience with CDJR vehicles is preferred, along with the physical ability to lift up to 100 lbs.
Full job description
Position Title:
Flat Rate Technician
Job Code:
FLATRATE
Department:
Service
Department #:
0347
Reports To:
Service Manager/Service & Parts Director
FLSA Status:
Exempt
Looking for an experienced Flat Rate Technician to join our dealership- Jeep 24 in Brockton
Position Summary:
The Automotive Technician is responsible for the actual service and /or repair of vehicles assigned to them by service management or their designated representatives. Repairs must be done in accordance with factory and dealership specifications and time standards. Ensures that repairs are performed correctly and efficiently and that the dealership’s service department maintains a consistently high level of safety and customer satisfaction that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.
The Flat Rate Technician will be held accountable to:
Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
Set a professional standard that always reflects favorably on Route 24 Auto Group.
Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.
Principal Duties and Responsibilities:
Properly complete the service and/or repairs for which the technician is trained as assigned by management or their designated representative.
Complete all work according to the applicable safety requirements and published procedures by manufacturer and dealership.
Notifies management of any additional repairs needed.
Notifies management of any difficulties or problems that may prevent a quality job from being performed or cause a change in the promised time.
Properly use the special tools and equipment provided by the service department.
Produce quality work that evidence excellence resulting in scores at or above the district average as measured by monthly manufacturer customer satisfaction reporting.
Ensure that customer vehicles you work on are returned to consumer cleaner than they were prior to being serviced.
Road tests vehicles when required or refers to the test technician.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Supervises work of any apprentice technicians as assigned.
Achieve or exceed production schedules and individual efficiency benchmark set by management.
Provide proper documentation, use of troubleshooting sheets and recording of proper detailed cause and correction on every repair order as required by management.
Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were receivedMaintains and wears all required safety and health personal protective equipmentin the manner recommended by the equipment manufacturer.
Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Conduct yourself in a professional manner while at work. Treat your co-workers and managers with dignity and respect.
Conduct yourself professionally while in the workplace
Treat each customer and co-worker with kindness and respect
Other tasks as assigned
Certificates/Licenses:
ASE Certification
Manufacturer Recommended Certification and Training
Valid driver’s license with acceptable driving record
Qualifications
ASE certifications are ideal
CDJR experience preferred but not necessary
Strong teamwork skills
Willing to submit to a pre-employment screening and background check
Must have a valid driver's license with a clean record
HEAVY (requires lifting 100 lbs., with frequent carrying of up to 50 lbs.) _X
Supervisor: Service Manager or Service & Parts Director
Positions Supervised: None
Rev 06-2022
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts