The Role: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This …
Skills: Customer Success Management, Account Management, Relationship Building, Data Hygiene, Communication
Overview Tufts University Occupational Health Services (OHS) provides work-related medical services to university faculty, staff, and employees, with the goal of preventing and minimizing health risks. Student Health Ser…
Skills: Medical Billing, Electronic Medical Records, Calendar Management, Patient Flow Management, HIPAA Compliance
Brookline, Massachusetts, United States · Remote OK
$57k–$68k/yr
Mid level$3.5B raised
Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy …
Skills: Interpersonal Communication, Microsoft Excel, Microsoft Word, Patient Care, Medication Adherence
Medical Assistant II - Internal Medicine - South Easton
South Easton, Massachusetts, United States · On-site
$16/hr–$29/hr
Mid level$7.6B raised
Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and…
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
Skills: Windows, MacOS, Active Directory, Jamf, Remote Support
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award wi…
Skills: Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, &ldquo…
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership …
Skills: Customer Service, Parts Sales, Inventory Management, Communication Skills, Multi-tasking
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership …
Skills: Customer Service, Sales, Automotive Service Advising, Communication, Time Management
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide…
Skills: Insurance Verification, Prior Authorization, Patient Eligibility, Medical Billing, Customer Service
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership …
Skills: Customer Service, Parts Sales, Inventory Management, Communication Skills, Multi-tasking
Bridgewater, Massachusetts, United States · On-site
$28/hr–$35/hr
Mid level
Join Our Team! We are looking for an experienced Service Technician to join the team at the Bridgewater, MA customer service center. Superior Plus Propane is a premier propane company with exceptional employees who look …
Skills: Propane service, Tank installation, Leak detection, Tank maintenance, Tank inspection
Are you an experienced technical support professional who enjoys solving problems and keeping systems running smoothly? Jordan’s is seeking a Senior IS Services Technician to provide advanced technical support for …
Skills: Technical Support, Troubleshooting, Equipment Configuration, Software Installation, Process Documentation
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership …
Skills: Customer Service, Communication Skills, Multi-tasking, MS Outlook, Internet Proficiency
Connect with your calling! Join, stay, and grow with Benchmark. Haverhill Crossings is looking for a compassionate CNA/HHA to join our team! As a Certified Nursing Assistant/Home Health Aide, your main role will be to de…
Skills: Activities of daily living, Bathing, Dressing, Grooming, Toileting
Position Summary: The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer s…
Skills: Team Leadership, Customer Service, Store Operations, Inventory Management, Staff Training
Special Order Account Representative - Staples Promotional Products
Framingham, Massachusetts, United States · Remote OK
$22/hr–$28/hr
Mid level$7M raised
Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the …
Skills: Customer Service, Relationship Management, Communication, Multitasking, Microsoft Excel
Join, stay, and grow with Benchmark. Connect with your calling. Availability: Full Time/Part Time Tuesday-Saturday, 2-8 PM Sunday-Saturday, 7 AM-7 PM, with Wednesdays & Fridays, 7 AM-7 PM Per Diem - all shifts as needed …
Skills: Food Service, Customer Service, Dietary Procedures, Health Department Regulations, Order Taking
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$65k–$70k/yr
Full-time
Competitive salary, Health insurance, Dental insurance, Vision insurance, Unlimited career growth potential, Annual recurring WFH allowance
Posted 10d ago
~40 hrs/week
Remote in Boston, Massachusetts, United States
Responsibilities
The Customer Success Manager is responsible for managing a portfolio of customers to ensure product adoption, satisfaction, and retention. They act as a trusted point of contact, identifying risks and collaborating cross-functionally to drive positive customer outcomes.
Requirements
Candidates need 1-2 years of experience, preferably in Customer Success or Account Management, with strong communication and negotiation skills. Technical aptitude and the ability to work independently within the Eastern Time Zone are essential.
Full job description
The Role:
The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.
Location/Timezone
This role will be remote-first (work from home) in the states listed on our careers page, but the candidate must be based in the Eastern Time Zone or willing to work within standard working hours in EST.
Responsibilities:
Manage a portfolio of customers and ensure a consistent, high-quality experience
Build strong relationships and act as a trusted point of contact
Identify risks early and take proactive steps to address them
Partner cross-functionally and collaborate effectively to drive outcomes
Navigate customer conversations, balancing company priorities with customer needs
Maintain accurate data, reporting, and internal documentation
Take ownership of internal tools and workflows tied to customer management
Contribute to process improvements and team efficiency
Requirements:
Minimum 1-2 years of experience,bonus for Customer Success/Account Management experience
Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
Proven work experience as a Customer Success Manager or similar role preferred
Strong communication skills (clear, concise, and professional)
Proven ability to collaborate across teams and build alignment
Strong negotiation and influencing skills with customers and internal stakeholders
Problem-solving mindset with the ability to think critically
Ability to work independently while knowing when to involve others
Assets:
Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
Management, renewals or upsells experience would be a plus
Excel/Google Sheets experience
Software Experience
Experience with data tools or reporting platforms
Exposure to customer-facing roles in fast-paced environments
Experience working cross-functionally with different teams
Process improvement or operational experience
Fluency in Spanish and/or Portuguese
Benefits
Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Excellent work-life balance with a flexible remote work environment
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
Apryse, previously known as PDFTron, takes document solutions to the next level, making work better and life simpler.
As a global leader in document processing technology, Apryse gives developers, enterprise customers, and small businesses the tools they need to reach their document goals faster and easier.
Apryse’s market-leading SDK drives digital transformation and powers next-generation software applications with dynamic document viewing, annotation, processing, and conversion capabilities, as well as advanced features such as document understanding, data extraction, and redaction.
Apryse technology supports all major platforms and dozens of unique file types, including support for PDF, MS Office, and CAD formats. It’s an easier and faster way to build document functionality, making your developers more productive and your users happier.
Our product portfolio includes the Apryse developer suite with server, mobile, and web SDKs, iText’s PDF SDK, and low-code integrations. For small business solutions, Xodo and eversign have you covered.
For more information, visit apryse.com, and for more information on Xodo, visit xodo.com.
Offices: 2399 Blake St., Denver, Colorado 80205, US
PDF Development ToolkitsMobile PDF LibrariesElectronic Document Processing TechnologyBusiness-ready Enterprise Document SolutionsPDF SDKUniversal Document Web ViewerJavaScript PDF libraryHTML5 Viewing Video SDKRedaction
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts