Omni Channel Distribution & 3PL Operations Coordinator
Somerville, Massachusetts, United States · On-site
$62k–$75k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$62k–$75k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
Somerville, Massachusetts, United States · On-site
$62k–$75k/yr
Mid level$254M raised
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices.…
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Member and Visitor Services Representative, Part-Time
Boston, Massachusetts, United States · On-site
$21/hr
Mid level
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Overview Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift…
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Belchertown, Massachusetts, United States · On-site
$18/hr–$20/hr
Mid level$63M raised
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Westborough, Massachusetts, United States · Remote OK
$61k–$126k/yr
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Description Advance Your Career with Liberty Mutual’s Personal Lines Casualty Team! Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated au…
Retail Keyholder – Wrentham Premium Outlets Starting at $19.00 to $21.00 per hour, based on experience Join the Excitement of a Brand-New ZWILLING Store Opening! Be part of something special from day one! ZWILLING …
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Pittsfield, Massachusetts, United States · On-site
$15/hr–$20/hr
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$62k–$75k/yr
Full-time
bachelor degree
Equity, RSUs
Posted 9d ago
~40 hrs/week
Responsibilities
Coordinate daily regional order flows and resolve sync errors between Shopify, NetSuite, and 3PL systems to ensure timely delivery. Manage carrier pickups, inventory reconciliation, and reverse logistics while collaborating with Customer Success teams.
Requirements
Requires a Bachelor's degree in Supply Chain or Business, or equivalent experience, with 1-3 years in fulfillment or logistics. Candidates should possess strong organizational skills and proficiency in e-commerce tools like Shopify and NetSuite.
Full job description
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact: Joining Formlabs as a Omni Channel Distribution & 3PL Operations Coordinator is a high-impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction. If you’re a proactive "figure-it-out" person who loves working in a fast-paced environment and wants to make a tangible impact on customer satisfaction, we want you on our team.
What You’ll Do:
Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.
About You:
Bachelor’s degree in Supply Chain, Business Administration, or a related field; equivalent operational experience will also be considered.
1–3 years of experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high-growth e-commerce environment.
Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.
Bonus Skills:
Basic proficiency in Excel for data entry and simple report generation.
Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
Familiarity with regional carrier networks and basic domestic shipping regulations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.
At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.
The annual base pay range for this role is:
$62,000—$75,000 USD
Related keywords
Omni Channel Distribution3PLLogisticsSupply ChainShopifyNetSuiteWMSFedExUPSDHLOrder-to-CashInventory ReconciliationReverse LogisticsFulfillmentE-commerceSLA
High performance 3D Printers, finally within reach: industrial-quality SLA and SLS 3D printers
Industry
Computers and Electronics Manufacturing
Company size
501-1,000 employees
Founded
2011
Headquarters
Somerville, MA
LinkedIn followers
131,662
Total funding
$254M
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Offices: 35 Medford St, Somerville, MA 02143, US · Mühlenstraß 15, Berlin, 10243, DE · 211 Rigsbee Ave, Durham, North Carolina 27701, US · Piarista köz, 7th Floor, Budapest, 1052, HU · 3331 Keyuan South Road, 12F, T2, Ali Center, Nanshan District, Shenzen 518026, CN
3D PrintingHardware3D Technology3D PrintingManufacturingConsumer Electronics
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