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$42k/yr
Full-time
high school, bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Patient Onboarding Coordinator manages patient intake, including scheduling appointments, verifying insurance, and maintaining accurate electronic health records. They also provide empathetic communication to patients and coordinate with the care team to ensure a seamless onboarding experience.
Requirements
Candidates must have at least a high school diploma, with a bachelor's degree in a related field preferred. Previous experience in a call center or healthcare customer service role is required, along with strong computer skills and the ability to handle crisis situations.
Full job description
Job DetailsJob Location: Tyler, TX 75703Position Type: Full TimeSalary Range: $41,600.00 Salary/yearABOUT US
At Mind Body Optimization, we’re on a mission to redefine outpatient behavioral healthcare by delivering evidence-based care supported by technology, compassion, and accessibility. Operating across multiple states, our facilities rely on streamlined systems and reliable equipment to ensure patients and providers have the best experience possible.
POSITION SUMMARY
As a Patient Onboarding Coordinator at Mind Body Optimization, you will be at the forefront of patient intake, ensuring that new and returning patients experience a smooth and efficient onboarding process. Your responsibilities will include managing inbound calls, verifying insurance, scheduling appointments, and facilitating the initial steps of a patient’s care journey. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. QualificationsQUALIFICATIONS Education: Bachelor’s Degree from an accredited college or university in Counseling, Psychology or Social Work preferred. High school diploma required. Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting. Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) is a plus. Additional Requirements: The ability to remain calm under pressure and handle crisis situations with sensitivity. Proficiency with computers and the ability to type at least 50 words per minute. Familiarity with electronic health record systems and call center software is a plus. Complete TB Screening, Drug Screening and Background check upon being hired.
PRIMARY RESPONSIBILITIES
Manage inbound calls, providing patients with clear and empathetic communication.
Make outbound calls to follow up on inquiries, schedule appointments, and provide additional information as
needed.
Assist patients in scheduling their initial appointments, ensuring all necessary information is collected and
entered accurately into the system.
Coordinate with Patient Care Coordinators (PCCs) and other team members to facilitate a seamless onboarding
process.
Accurately record patient information, medical histories, and other pertinent data in electronic health records
(EHR) systems.
Adhere to all company policies, procedures, and HIPAA regulations to protect patient confidentiality.
Ensure all documentation complies with regulatory standards and clinic policies.
Schedule BPS/screenings for patients meeting high-risk criteria or other qualifying factors.
Conduct pre-assessments to determine if patients need to be evaluated for a higher level of care (PHP/IOP).
Determine when it is appropriate to refer someone to an ER or inpatient facility and effectively communicate
that with prospective patients and/or families.
Run initial VOBs (Verification of Benefits), including details on deductibles, out-of-pocket maximums, and
network status.
Complete and process insurance forms, referrals, and other administrative paperwork.
Communicate effectively with healthcare providers, nursing staff, and administrative personnel to facilitate
coordinated patient care.
Participate in team meetings and contribute to a collaborative and positive work environment.
Adhere to infection control protocols, including proper hand hygiene and maintaining a clean and sterile
environment in patient care areas.
Stay informed about industry updates, medical advancements, and attend relevant training sessions to
enhance skills and knowledge.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
Strong understanding of mental health issues, treatment modalities, and healthcare systems.
Ability to analyze situations, evaluate data, recommend/implement courses of action that would
improve the functioning of systems/processes they are involved in.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to use good judgment and keep information confidential.
Ability to react calmly and effectively in an emergency.
Ability to effectively prioritize tasks.
Ability to work collaboratively in a multidisciplinary team environment.
Excellent communication, interpersonal, and crisis management skills.
Commitment to ethical standards, confidentiality, and professional boundaries
Together, we can pave a path worth following. One where we can all find sustainable change.
Serving Texas & Tennessee
Industry
Hospitals and Health Care
Company size
11-50 employees
Founded
2022
Headquarters
Colleyville, Texas
LinkedIn followers
1,069
We are committed to creating a healthier community—one individual at a time.
We offer personalized outpatient mental healthcare across Texas and Tennessee. From family therapy to couples therapy, as well as individual counseling and psychiatry services, we’ll help you build your path to recovery.
Ready to start living a life you love? Reach out to us today.
Offices: 16 Village Ln, Suite 200, Colleyville, Texas 76034, US · 10904 Kingston Pike, Suite 101, Knoxville, Tennessee, US · 5038 Tennyson Parkway Suite, 100B, Plano, Texas 75024, US · 271 W Southlake Blvd, Southlake, Texas 76092, US · 3104 Capital Way, Fort Worth, Texas 76177, US
Based on 2174 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 24,113 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Texas Health and Human Services, Prairie View A&M University, UTMB School of Health Professions, University of Texas Southwestern Medical Center, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2795 of the 24113 open administrative positions offer remote or hybrid work (960 remote, 1835 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.