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Full-time
postgraduate degree, professional certificate
Posted 51d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
The Director of Clinical Excellence leads regional clinical operations, focusing on patient care, efficiency, and regulatory compliance. Key duties include managing clinical staff, optimizing workflows, and driving continuous improvement through KPI analysis and training.
Requirements
Candidates should ideally be a licensed dentist (DDS/DMD) or registered dental hygienist (RDH) with at least 5 years of experience in dental clinical operations or healthcare management. Strong leadership skills and in-depth knowledge of HIPAA, OSHA, and infection control standards are required, along with the ability to travel 75%.
Full job description
Overview
Reporting to the Dental Director, the Director of Clinical Excellence is responsible for leading and managing clinical operations within their assigned region, prioritizing patient care, clinical efficiency, and regulatory compliance. This role
Reporting to the Dental Director, the Director of Clinical Excellence is responsible for leading and managing clinical operations within their assigned region, prioritizing patient care, clinical efficiency, and regulatory compliance. This role involves optimizing clinic processes, overseeing clinical teams, and ensuring an exceptional patient experience aligned with organizational goals and standards. The Director will drive continuous improvement for field staff by focusing on clinical KPIs, quality of care, compliance, and training and development. Additionally, the Director of Clinical Excellence will promote and embed the culture, mission, and values ("Smile Way-isms") of Smile America Partners within the field teams.
Duties and responsibilities
Analyze clinic performance metrics, patient outcomes, and staff productivity to identify areas for improvement.
Develop and implement strategies to improve operational workflows, reduce wait times, and enhance the overall patient experience.
Oversee daily clinical operations, including the coordination of clinical schedules, patient flow, and overall clinic efficiency.
Lead, mentor, and manage dental assistants, hygienists, and other clinical staff to ensure optimal performance and adherence to policies.
Coaches and develops field leadership and clinical staff to improve performance and capability, partners with Clinical Trainers and Dental Team Managers to resolve performance issues, provides positive feedback, coaches Clinical Trainers to take corrective action when needed.
Collaborate with the VP of Clinical Excellence and Operations team implement strategic initiatives aimed at enhancing patient care and clinical productivity.
Establish and maintain clinical protocols, policies, and procedures to ensure consistency and best practices across all dental operations.
Ensure that all patients receive compassionate, high-quality care in a timely manner.
Address patient concerns and complaints, resolving issues to maintain a positive patient experience.
Lead initiatives to improve patient education and engagement in dental care.
Oversee the procurement from the administrative support office, maintenance, and inventory of clinical supplies and equipment.
Develop and implement ongoing training programs to ensure staff competency in clinical skills, patient care, and safety standards.
Evaluate and improve staff performance through regular reviews, feedback, and professional development opportunities.
Stay informed of the latest developments in dental technology and techniques to enhance clinical practices.
Qualifications
Licensed dentist (DDS/DMD) or registered dental hygienist (RDH) preferred.
Minimum of 5 years of experience in dental clinical operations or healthcare management, multi-site or regional management preferred.
Proven leadership experience with a focus on operational excellence, staff management, and patient care.
In-depth knowledge of dental regulatory requirements, including HIPAA, OSHA, and infection control standards.
Deep understanding of dental clinical workflows
Strong problem-solving, decision-making, and organizational skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Ability to travel 75%
Skills and Competencies
Leadership and team management
Knowledge of healthcare regulations and compliance standards
Budgeting and resource management
Effective communication and conflict resolution
Microsoft Office Suite proficiency
Commitment to patient-centered care and service excellence
Physical requirements
Clinical setting which typically requires time standing and observing clinical teams with hands on clinical support when needed. Administrative duties will require sitting and the use of office equipment, including computers and phones.
Who We Are
Smile America Partners is the nation's leading in-school dental program founded almost two decades ago by two moms, who happen to also be dentists. The founders saw a tremendous need among underserved school aged children who did not have easy access to dental care and who often suffered from poor oral hygiene, tooth decay, pain and associated medical problems. Knowing that many parents could not take their children to the dentist due to issues including time off from work and transportation challenges, they sought to bring the care to the need. Today, through its dental partners, Smile America Partners provides preventive and restorative care to approximately 500,000 children per year.
Tooth decay is the most common, and preventable disease among children, more common than asthma. In fact, each year, over 51 million school hours are lost due to oral health related issues.
Smile America Partners affiliates with state licensed dentists, hygienists and assistants who use state-of-the-art portable equipment to provide all services onsite, directly in the school or in a self-contained mobile dental facility on site at the school. If portable equipment is used, classrooms, auditoriums or other school venues are literally transformed into fully functional dental offices for the day. Our expertise, obtained through years of experience bringing mobile dental care to schools, as well as through our highly qualified staff, enables us to bring exceptional care with minimal disruption to the normal school routine.
Smile America Partners is currently active in 20 states and has ongoing strategic partnerships with over 8,000 school districts, including 21 of the 25 largest school districts in the country.
Given the ongoing lack of access for many underserved children across the country, our services are in great demand and we are always looking for caring, compassionate professionals to join our team and play their part in making a difference in the lives of today's underserved children.
Rewarding Work. Competitive Compensation. Smile America Partners.
Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Smile America Partners is the nation’s largest school-based mobile dental program, dedicated to improving population health through education, prevention, and disease management. Serving hundreds of thousands of underserved children each year, we bridge the gap to essential oral health services by delivering care directly in schools.
Our dedicated corporate staff support our field dental teams who serve underserved children by going directly to schools to provide dental care, freeing up the time they would spend on administrative tasks and allowing them to focus on the kids.
As the largest mobile dental program in the country, we rely on a diverse team of professionals who share our mission of transforming public health. We employ energetic people in the following functions:
• Billing
• Insurance verification
• Training
• Data entry
• Outreach
• Customer relations
• Call center
• Recruitment
• Senior management
Join us in our mission to bring smiles and good oral health to where they are needed. Call or text us at 855-957-4375 or email [email protected]. You’ll be glad you did.
Offices: 33533 West Twelve Mile Road, Farmington Hills, Michigan 48331, US
Based on 588 listings with disclosed salaries, most administrative jobs in Michigan pay between $50k–$91k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Michigan right now?
There are currently 7,053 open administrative positions in Michigan listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Corewell Health, St. Peter's Health Partners, McLaren Health Care, MyMichigan Health, Detroit Medical Center, among others. Browse the listings above to see every active employer.
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