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Full-time
high school
401(k) And Employer Matching, Life Insurance, Health Insurance, Dental Insurance, Vision Insurance, Short-Term Disability
Posted 29d ago
~40 hrs/week
Responsibilities
Responsible for booking and maintaining premium expedited shipments across various transportation modes using the PEAK platform. The role involves communicating with customers and providers to resolve supply chain issues and ensure on-time delivery.
Requirements
Requires a high school diploma or GED and at least one year of customer service experience. Candidates must possess strong computer skills, basic geography knowledge, and the ability to handle time-sensitive situations calmly.
Full job description
Delivery Assurance – Operations Agent
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You’ll Do
As an Operations Agent within our Delivery Assurance department, you’ll be responsible for booking and maintaining premium expedited shipments across various modes of transportation. Utilizing our PEAK platform you will communicate directly with customers and providers to resolve supply chain issues in a timely and professional manner.
Provide quality customer service by following Ascent policies and procedures along with unique customer requirements.
Perform online order entry of premium shipments while interfacing with customers via phone or email.
Make award decisions based on customer expectations.
Initiate and maintain various modes of transportation including Ground Expedite (GEX), Domestic (HWAF), Ford (IAF), Truckload (TL), and Air Charter (ACH).
Follow-up and communicate status of each premium shipment exception to ensure on-time customer delivery requirements are met.
Escalate issues/problem situations with customer/carrier/management as appropriate.
Maintain proficiency in all applicable computer systems used within Ascent.
Maintain knowledge on how to establish any new customer per department requirements.
Provide support to Charter Management when available.
Maintain and communicate turnover items.
Conduct provider evaluations as assigned.
Help to promote a strong workplace culture by maintaining a positive attitude, encouraging behavior, and valuable ideas.
What You’ll Bring
High school diploma or general education degree (GED); or equivalent combination of education and experience.
1 year of customer service experience (required).
Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
Basic geography knowledge (preferred). Applicants should understand the locations of US States and Canadian Provinces – including major cities thereof.
Capability to pay attention to detail while multi-tasking.
Solid communications skills – both verbal and written.
Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.
Ability to remain calm during adverse conditions.
Ability to type a minimum of 30 w.p.m.
Embody the Ascent Guiding Principles of “Play Hard, Play Smart, Play Together.”
Primary Schedule
Tuesday - Saturday, 11:30pm - 07:30am
Ascent’s Competitive Benefits
401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay
Disclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn’t designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.
Leading global provider of time-critical logistics solutions and other direct transportation services
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Belleville, Michigan
LinkedIn followers
20,073
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The Company connects customers to its extensive carrier network and its own airline via its proprietary, digital PEAK™ freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Offices: 2068 E St, Belleville, Michigan 48111, US · 1431 Opus Place, Suite 530, Downers Grove, IL 60515, US · Av Aguascalientes Sur 329, Casa Blanca, Aguascalientes, Ags 20266, MX · 635 Andover Park W, Suite 220, Seattle, Washington 98188, US · 4 Merrill Industrial Dr, Suite 108, Hampton, New Hampshire 03842, US
Based on 553 listings with disclosed salaries, most administrative jobs in Michigan pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Michigan right now?
There are currently 6,878 open administrative positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Michigan?
Companies currently hiring include Corewell Health, St. Peter's Health Partners, McLaren Health Care, MyMichigan Health, Detroit Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Michigan?
Yes — 695 of the 6878 open administrative positions offer remote or hybrid work (182 remote, 513 hybrid).
How do I apply for Administrative jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.