TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic par…
Skills: Customer Service, Payroll Processing, Benefits Administration, Human Resources, Microsoft Office Suite
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Skills: Customer Service, Payroll Processing, Benefits Administration, Human Resources, Microsoft Office Suite
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic par…
Skills: Customer Service, Payroll Processing, Benefits Administration, Human Resources, Microsoft Office Suite
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$21/hr–$29/hr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401(k) Savings Plan
Posted 23d ago
~40 hrs/week
Responsibilities
Serve as the initial point of contact for client inquiries regarding payroll, benefits, and HR via phone, email, and chat. Resolve low-complexity issues and ensure proper triage and escalation of complex cases using Salesforce CRM.
Requirements
Requires at least 2 years of customer service experience, with a preference for experience in HR, payroll, or benefits. Candidates must be bilingual, proficient in Microsoft Office and Salesforce, and possess strong communication skills.
Full job description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
A Brief Overview
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.
What you will do
Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
General education, vocational training and/or on-the-job training required
Experience Qualifications
Typically 2+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience preferred
Skills and Abilities
High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual required
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.
Travel Requirements
No travel
The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $29.03. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Related keywords
Human ResourcesPayrollEmployee BenefitsSalesforcePeopleSoftCRMContact CenterFirst Contact ResolutionKPIsSMB MarketTelephonyWorkforce ManagementCall MonitoringHR SolutionsEmployment Law Compliance
TriNet (NYSE: TNET) provides small and medium-size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.
Offices: One Park Place, Suite 600, Dublin , CA 94568, US
Human Resources for Small BusinessFull-Service HR SolutionsHR for SMBIndustry-Tailored HR SolutionsHR ExpertsReal-Time HR TechnologyEmployee BenefitsPayroll ServicesHR ComplianceRisk Mitigation
Based on 809 listings with disclosed salaries, most administrative jobs in Georgia pay between $48k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Georgia right now?
There are currently 7,979 open administrative positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Georgia?
Companies currently hiring include Northside Hospital, Emory Healthcare, PruittHealth, Emory University Department of Economics, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Georgia?
Yes — 1080 of the 7979 open administrative positions offer remote or hybrid work (399 remote, 681 hybrid).
How do I apply for Administrative jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.