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The Collections Support Specialist II manages delinquent accounts requiring specialized handling, such as bankruptcy, repossession, and insurance claims. They are responsible for negotiating resolutions, maintaining accurate account records, and collaborating with internal and external partners to ensure compliance.
Requirements
Candidates must have an associate degree or equivalent experience and at least 3 years of experience in consumer or secured lending. Proficiency in collections compliance, loan servicing platforms, and MS Office is required, with bilingual Spanish skills considered a plus.
Full job description
Yamaha Motor Finance – US has openings for experienced Collections Support Specialist II. The Collections Support Specialist II supports the collections team by managing delinquent accounts that require specialized handling, including insurance claims, SCRA, active military accounts, bankruptcy, repossession, and settlement-related activity. These roles works to resolve account balances through professional customer contact, documentation review, claim tracking, repossession coordination, payment arrangements, and collaboration with internal and external partners.
What you'll be doing:
Review and manage assigned specialty collections accounts from delinquency through resolution.
Contact customers, insurance carriers, attorneys, trustees, repossession vendors, and other third parties as needed.
Track and process insurance claims, claim updates, and related documentation.
Identify, document, and update accounts involving active military service and SCRA
Coordinate repossession activity for eligible delinquent accounts, including assignment, vendor follow-up, collateral status updates, and post-repossession tracking.
Negotiate payment plans, settlements, reinstatements, and other approved account resolutions.
Maintain accurate notes, account records, and follow-up actions in the servicing system.
Coordinate with servicing, legal, compliance, customer service, insurance, and recovery teams.
Escalate complex, high-risk, or legally sensitive accounts when appropriate.
Follow company policies and applicable federal and state regulations in all customer interactions.
What you need to be successful:
Associates degree or equivalent combination of education/experience
3 years of experience in consumer finance, auto finance, powersports finance, or secured lending.
Familiarity with bankruptcy account handling, insurance claims, military service protections, repossession, and settlement negotiations.
Experience coordinating with customers, attorneys, trustees, insurance carriers, and repossession vendors.
Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
Experience with loan servicing, CRM, or collections platforms.
Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
Experience with loan servicing, CRM, or collections platforms.
Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
Bilingual skills – Spanish a plus
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What’s in it for you:
401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Reports to: Relationship Management Supervisor
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The pursuit...
A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail. Heads turning as you pass by. Even coming home at the end of a hard day's work.
Whatever your pursuit, Yamaha is there, too, pursuing our goals. We want to satisfy our customers and exceed their expectations with products and services of superior quality, unmatched performance, and extraordinary value.
With an ever-expanding line that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more, we at Yamaha Motor Corporation, U.S.A., strive to contribute to the quality of life. Your life.
Life can have many exciting, memorable experiences. Creating opportunities for them is what Yamaha is all about.
Offices: 6555 Katella Ave., Cypress, CA 90630, US · 1270 Chastain Rd, Kennesaw, GA 30144, US · 10801 88th Ave, Pleasant Prairie, Wisconsin 53158, US · 3065 Chastain Meadows Pkwy NW, #100, Kennesaw, Georgia 30144, US · Kennesaw, Georgia, US
The pursuit...
A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail. Heads turning as you pass by. Even coming home at the end of a hard day's work.
Whatever your pursuit, Yamaha is there, too, pursuing our goals. We want to satisfy our customers and exceed their expectations with products and services of superior quality, unmatched performance, and extraordinary value.
With an ever-expanding line that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more, we at Yamaha Motor Corporation, U.S.A., strive to contribute to the quality of life. Your life.
Life can have many exciting, memorable experiences. Creating opportunities for them is what Yamaha is all about.
Offices: 6555 Katella Ave., Cypress, CA 90630, US · 1270 Chastain Rd, Kennesaw, GA 30144, US · 10801 88th Ave, Pleasant Prairie, Wisconsin 53158, US · 3065 Chastain Meadows Pkwy NW, #100, Kennesaw, Georgia 30144, US · Kennesaw, Georgia, US