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Full-time
associate degree
Posted 15d ago
~40 hrs/week
Responsibilities
Provide proactive order management and resolution support for channel customers, handling everything from order entry to complex project management. Act as a primary point of contact for the CX organization to resolve customer issues across various domains in real time.
Requirements
Requires an Associate's or Technical degree and 3 to 5 years of experience in customer service. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the ability to handle tense situations with empathy.
Full job description
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Job Summary
Responsible for supporting all channel customers by providing exemplary proactive order management support. Responsibilities may be, but not limited to: order entry, simple to difficult order and project management, intake of all customer inquiries and resolution ownership of any task, regardless of domain. Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded. Candidate should expect to become an expert capable of training and teaching others. Expect to be responsible for documenting knowledge and process
Provide standard target pricing when requested; Provide guidance and support when non-standard pricing is required
Provide internal and external crossover support when requested
Make suggestions for alternate options within fixture families
Gather appropriate internal/external parties to solve problems
Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.
Order Management:
Support more medium to hard order/project management after entry through shipment
Coordinate shipping internally and externally to meet customer need
Use and inform Power BI reporting to monitor assigned regions orders proactively to ensure delays, issues, or improvements are communicated
Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner; Inform internal rule / policy changes to reduce these holds/delays
Act as liaison/translator between internal partners and customer while developing internal relationships outside the context of a problem
Develop solutions for medium to hard level order issues, leveraging business relationship with ABL matrix partners as needed.
Develop and demonstrate a deeper understanding of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory and shipment) and the relationship within the customer ecosystem
Intake:
Point of contact for the entire CX Org to act as navigator for customer
Resolve “tier 0” problems outside of Orders domain (pre-sale support, tech support, warranty support, etc.) in real time as often as possible to ensure customer resolution
Seek to “learn everything” (product process etc.) to ensure an increase of issues that are fully resolved in the moment
Ask probing questions to collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information
Diagnose issue/need; Submit RFA/claim/CFA form on behalf of the customer per company policy "
Skills and Minimum Experience Required
Associate’s Degree or Technical Degree or equivalent
3 to 5 years of experience in customer service
Demonstrated empathy for others
At ease in tense situations
Excellent communication and organizational skills Computer skills - proficiency with Microsoft Office tools and technical aplitude to learn new software tools.
Ability to work both independently and as a team player who can contribute to an inclusive environment.
Analytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner
Consults appropriate stakeholders before making critical decisions
Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer.
Passion for learning and an ardent desire grow/change/constantly become best version of self
Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing is required only occasionally, and all other sedentary criteria are met.
Travel Requirements
0-25%
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
Protecting Yourself from Recruitment Scams: Acuity is committed to maintaining the integrity of our Talent Acquisition process and the security of our candidates. We are aware of phishing and fraudulent schemes in which individuals impersonate Acuity representatives or recruiting partners to solicit payments or sensitive personal information.
As you navigate your job search, please keep the following in mind:
No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process.
Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an “@acuityinc.com” email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting +1 877-584-1411, option# 0.
Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links.
Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact +1 877-584-141, option# 0, report the incident to the FTC at ReportFraud.ftc.gov, or to your state attorney general.
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Atlanta, Georgia
LinkedIn followers
116,808
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Offices: 1170 Peachtree St NE, 1200, Atlanta, Georgia 30309, US · 1400 Lester Rd NW, Conyers, GA 30012, US · 1200 Central Ave, Hanover Park, IL 60133, US
Lighting FixturesLighting ControlsLighting SolutionsTechnologyIoTSmart BuildingsInternet of ThingsIndustry SolutionsLED Lightingand Building Automation
Based on 785 listings with disclosed salaries, most administrative jobs in Georgia pay between $48k–$93k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Georgia right now?
There are currently 7,576 open administrative positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Georgia?
Companies currently hiring include Northside Hospital, Emory Healthcare, Emory University Department of Economics, PruittHealth, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Georgia?
Yes — 1051 of the 7576 open administrative positions offer remote or hybrid work (381 remote, 670 hybrid).
How do I apply for Administrative jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.