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The Member Service Consultant is responsible for driving member satisfaction and retention through high-quality service and the execution of sales strategies. Key duties include processing memberships, handling financial transactions, and providing accurate information about YMCA programs.
Candidates must be at least 21 years old with a high school diploma and previous experience in sales or member management. Proficiency in Microsoft Office and the ability to work at least 20 hours per week are required.
Job DetailsJob Location: Colorado Springs, CO 80922Salary Range: $15.16 - $15.20 HourlyOverview
The YMCA of the Pikes Peak Region is actively seeking qualified, high-energy Member Service Consultants. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing members, and show off our amazing Y culture? This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Consultant (MSC) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Service Consultant will possess extensive knowledge in membership and program offerings as well as specific center information. The Member Service Consultant will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The MSC will be responsible for executing the sales strategy to include a relational interview, all strategic follow-up processes and full engagement in new members and prospect management. In addition, this position assists in regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures.
Saturday 11:15a-6:15p
Sunday 11:45a-4:00p
Monday 11:00a-3:30p
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
Responsibilities
Accurately process new memberships and program registrations including cash transactions and maintenance of member records
Handling all questions, information requests, and complaints regarding membership
Ensure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards, greeting members
Responsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs
Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints
Meet and exceed membership satisfaction sales, and retention goals
Practice strong fiscal stewardship in the execution of financial and membership policies and procedures
Respond to emergency situations by adhering to the safety policies and procedures set for the Association
Model values of honesty, integrity and the ability to work well with a diverse population of members
Able to manage multiple priorities
Benefits
Program discounts
Generous retirement benefits - 12% after eligibility is met
Program discounts
Generous retirement benefits - 12% after eligibility is met
Paid time off
Medical, Dental & Vision Insurance
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your
individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Qualifications
Must be at least 21 years of age
High School diploma or equivalent
Previous experience in member management, sales, or recruitment
Ability to work well and effectively communicate with a diverse population in a wide variety of situations
Confidentiality and excellent organizational skills are required
Must be able to work minimum 20 hours per week
Must be able to demonstrate good verbal and written communications skills and effective conflict resolutions skills
Friendly disposition, knowledge and demonstration of excellent customer service practices
As part of the largest not-for-profit community based organization in America, the YMCA of the Pikes Peak Region is committed to extending our charitable heritage by directly engaging children, families, adults and seniors from all segments of our community in achieving a healthier spirit, mind and body. The YMCA brings together men, women, teens and children of all ages, races, faiths, backgrounds, abilities and income levels. At the heart of our community, the YMCA is a place to belong and to live the values that guide and unite our members: caring, honesty, respect and responsibility. Each day, thousands of local citizens are involved in our programs and services. Annually we serve more than 115,000 local residents through programs that build strong kids, strong families and a strong community.
Offices: 316 N Tejon Street, Colorado Springs, 80903, US
Based on 1275 listings with disclosed salaries, most administrative jobs in Colorado pay between $54k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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