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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Hybrid
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Phoenix, Arizona, United States · Remote OK
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Remote OK
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · On-site
Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Raleight, NC! Are you looking for a position in a growing organization where you can make a…
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Raleigh, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Hybrid
$75k–$80k/yr
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Acts as a professional liaison between patients and families to ensure all registration and insurance requirements are completed prior to exams. Responsibilities include greeting patients, collecting payments, scheduling appointments, and managing demographic and billing information.
Requires a high school diploma with at least one year of healthcare experience and six months of medical insurance knowledge. A valid driver's license is required, and an associate degree or bilingual skills are preferred.
Description
I. INTRODUCTION
A. This position is located within the Raleigh Radiology facilities and free-standing outpatient imaging centers.
B. Work hours are Monday-Friday (work hours and locations vary depending on office needs)
C. The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam.
D. The Patient Coordinator is well-versed in the requirements for registering all modalities.
E. This position reports to the Registration Supervisor.
I. MAJOR DUTIES AND RESPONSIBILITIES
A. General Duties 80%
1. Maintains standards of professional care and maintains patient confidentiality.
2. Implements policies and procedures of Raleigh Radiology.
3. Establish and maintain open communication.
4. Maintains a clean, safe, and well-maintained supplied environment for patients and staff.
5. On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful and kind with dealing with team members, visitors, public and all employees.
6. Greet and check in patients.
7. Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.
8. Communicates with patients and clinical personnel to accurately schedule patients for appointments.
9. Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
10. Determine and accept required payments, including co-pays and deductibles.
11. Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
12. Ensure each account is registered accurately and completed prior to final billing.
13. Answering and triaging incoming phone calls to get the most appropriate personnel or department.
14. Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.
Requirements
A. Education: High School graduate with 1-year experience in a healthcare environment, an associate degree a plus.
B. Experience: 6+ months of Medical Insurance experience, coverage, and payments. 6 months of healthcare industry experience- hospital, doctor’s office, insurance provider.
C. Certification: None
D. Licensure: Valid Driver's License
II. DESIRED SKILLS
Ability to type 45 words per minute. Able to learn all applicable software programs as needed. Able to work independently, make sound decisions based on patient condition, and follow directions. Being bilingual is a plus. Flexibility, dependability, and professionalism are required.
The Triangle's High Value Leader. State Of The Art Everything. Straight From The Heart Care.
Raleigh Radiology is Wake County's most experienced radiology practice. Our board-certified subspeciality radiologists are truly dedicated individuals. Their combined knowledge and broad expertise is unparalleled making us the most experienced in the triangle. Raleigh Radiology currently has 11 imaging facilities throughout the Triangle: Blue Ridge, Cary, Chapel Hill, Clayton, Fuquay-Varina, Holly Springs, Knightdale, Midtown, Oberlin, RR South and Wake Forest. Our radiologists provide professional services for all WakeMed Health & Hospital facilities. Our mission is to provide the highest quality imaging and compassionate care to every patient that walks through our open doors. We provide outpatient imaging services including MRI [Wide Bore MRI and Open MRI], CT Scans, Ultrasound, Digital Mammography, Bone Densitometry, Vein Therapy, Interventional Services and Fluoroscopy.
Offices: 3200 Blue Ridge Rd, Suite 100, Raleigh, North Carolina 27612, US · 150 Parkway Office Ct, Suite 100, Cary, North Carolina 27518, US · 1101 Great Falls Ct, Suite 100, Knightdale, North Carolina 27545, US · 601 Attain St, Suite 100, Fuquay-Varina, North Carolina 27526, US · 120 Banks Dr, Suite 110, Chapel Hill, North Carolina 27514, US
